Tmobile is not making good on a service contract. Paid for several years. Now they want me to pay…read moremoney to get an equivalent replacement product. 8/2/2026 this is after requesting my claim be processed, apple store visit, assurance (assurant?) calls, appe care calls, tmobile calls. Started at 445 to 824.pm. and that is only today's efforts. Tmobile should take respo sibling for their poor practice They have contracted service for an old model when the contract should not have continued to be offered. I want a replacement or my money back. Would not be surprised if many have this experience.

The experience at this location left a lot to be desired. T-mobile customer care misquoted how much…read moremy monthly fee would be as they did not realize that my discounts are not stackable. Was directed to return newly shipped phones to the store. Dealt with Abraham, the store manager, who informed me that I would be liable for $70/line (total 7 lines) restocking fee even though the phones were never opened and in their original packaging. I asked him to call customer care to help resolve the issue. His response "If you're asking me waive the restocking fee, I could lose my job. Would that make you feel better?" Needless to say, I won't be a t-mobile customer in the foreseeable future.

Very good experience , recommend owner is very polite and experienced . Honest assessment of any…read moreissues you may have .

Stopped in here on a whim real quickly before they closed to see if they could fix my iPhone. They…read morehad all the right stuff and fixed it in less than 10 minutes. I never asked the price figuring it might be 100.00- it was fixed and back in my hand and it was no where near the hundred bucks is I anticipated.

This is a complaint for authorized retailer Boost of Bayonne located at 559 Broadway, Bayonne, NJ…read more07002. The phone number is (201) 455-8890. On 2/24, I attempted to redeem an offer that Boost Mobile only offers through dedicated Boost Mobile stores where you can purchase an iPhone 5/S for $99. I searched for over two hours calling different authorized dealers who did not pick up the phone or did not have the phone in stock. I finally called Boost of Bayonne which had the device in stock. Initially, the employee confirmed that I was a new account before confirming that he had the requested model in stock, as he clearly wanted the new activation commission. Already, I felt uneasy, but I skipped my planned dinner, and headed over to the store to purchase the iPhone. The employee at the store was sarcastic and rude from the onset of the transaction constantly calling his partner for assistance and speaking in Arabic while laughing the entire time. Anyway, so the employee tells me that I have to pay for the unlimited plan at $60. I countered that no other store in the past few days had mentioned that to me. He then tells me that it was Boost policy and that I could just go on the website and downgrade it immediately. I countered that sounded so fishy and I also countered that it did not indicate that in the promotional literature or the Boost website. The employee then fessed up and admitted his boss told him that he could only sell the iphones with the $60 unlimited data plan. I informed him that I was in telecom sales in the past and I knew exactly what he was trying to do so I took my phone out and dialed Boost Mobile customer service. He suddenly got nervous and started fidgeting while calling someone on the phone. Finally, he tells me, "okay buddy, I will give it to you for the $35 price, no worry" so he allegedly enters the phone ESN into the Boost system. Suddenly, he tells me that the system is not taking the phone info. I aske him to try another phone and he lied stating it was his last phone despite mentioning he had PHONES in stock on the phone. I give him a look that indicated I knew he was lying. He offered to show me the screen and tried to take a picture with his cell but his hands kept shaking because he was clearly nervous from lying. I walked out, called Boost Mobile, they offered no resolution but to sell me the phone for an extra $50 dollars. I declined and then the supervisor told me he was sorry and that I should call more stores to find the phone. Ridiculous resolution for attempt at fraud because clearly Sprint is so desperate for business after falling to 4th largest carrier in the industry that they do not care about resolving anything. I would have liked the business to have been reprimanded by Boost Mobile for fraud. The experience with the authorized retailer is unacceptable. The way Boost Mobile customer service is equipped to deal with a problem like this is also unacceptable. This is the reason why Sprint has the horrible reputation it has in the wireless industry.

Business is under new management! Fantastic service came in with a broken screen and was able to…read moreget it fixed quickly as for a fair price! I would recommend this store for anyone in need of cellphone repairs. Even if you don't have service with Boost, they'll still do their best to help!

Great service! Amazing customer support and they know what they're talking about! Very reasonable…read moreand are willing to work with you. I am very happy everyone here and would highly recommend anyone who is looking to get rid of and purchase electronics to come here

Seller made it right in the end..... I had them contact me about this & we came to an agreementread more

I walked into the store afterwork today as I was having issues setting up my new Samsung Note 10…read more It's a very small store and was a very quiet Monday around 6pm. There were no other customers and only 2 employees. Omar took a lot of time with me to work out the issues I was having and was very patient with everything that had to be done. He went the extra mile and worked everything out successfully. He was very friendly and thorough and I am very grateful. Another customer came in when he was almost done with my phone issues and it was clear that the other guy was a regular who has a good/friendly relationship with Omar. And that customer also received really great service and collegial advice too. I recommend this store and Omar very highly.