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Apple Menlo Park

2.8 (139 reviews)
Open 10:00 am - 9:00 pm
Updated 2 weeks ago

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Karthikeyan R.

"An electronic supermarket" is how I would like to refer to this busy store. Getting an appointment for the Genius Bar will be a wiser option as you can walk in at the required time or will be stuck in long lines that will give you a feeler of waiting to watch Star Wars in the cinemas, beating the huge lines. The staff here are all apples from the same basket - sweet and knowledge-wealthy and nothing rotten. They give you your time and are well equipped to answer any tech question you throw at them. They have great choice of selections on all their brand's gadgets. The only sour point I recently had was with a refurbished iPad that I picked which was given in a bag and not in a box or with a charging cable. This was unexpected and could have been communicated proactively.

Best store and best employees. Drama free.
Brenda C.

I love the fact that this store, the employees are so organized. There are usually two greeters who will immediately greet you and ask you how they can help you. Once you tell them what you're looking for they will set you up with a sales associate. You never are left just wandering around and waiting for someone to notice you like the one in Freehold Raceway Mall in NJ. The sales associates here all truly know their Apple products and they're patient and excellent at answering all your questions. Today Austin was our sales associate. He helped us pick the phones up as we had pre-ordered them and he helped me pick a case and popsocket that works for my phone perfectly. He also told us they can give us a tutorial on any tips, problems or questions we may encounter after we use it. That's free by the way. No hassle, no drama. In and out of the store in less than a half hour. Thank you!

In & Out. Great Service
Cheryl W.

I love the Apple store at Menlo Park Mall; the service is always fast, friendly and efficient. I would give them 5 stars on customer service alone, but sines the prices are so damn high, sorry it's a 4 overall. I know you get what you pay for, but I've purchased a desktop, a cell phone & a laptop in a 60 day period (not to mention AppleCare on all of these products), don't you think I deserve some type of Customer Loyalty discount? So for that Apple Store you get 4 star, but I do highly recommend you.

Raj S.

Went back again, just for the love for apple products . There are 3-4 persons on the outside and even with so less customers, it took almost 10-12 mins for someone to help/assist me. There were so many employees in pickup area and in entrance, without helping anyone .. if not for service , this store is awesome . Hope they get some experience from apple Cali or NY showrooms :) cheers to apple products though !

This is were Hate for LGBTQ ‍ and Disabled Veterans is:Apple Store Menlo Park Mall! Smh ‍

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5 years ago

Lied to by employee about having Apple care and then treated so nasty when I went in for repair. Samsung will get my business !

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