Excellent Experience!…read more They helped me get a new phone, and the service was great! I received an iPhone "on us" as part of the deal, and the plan they offered was very affordable. I ended up activating five lines, and everything went smoothly. Highly recommended if you're looking for great customer service and value!

Love this place. Great staff and most importantly got my awesome free Galaxy s3 phone there!read more

don't go to this phone store. they scammed me into purchasing 3 phones in order to acquire a new…read moret-mobile plan when it was no purchase necessary. after telling them to cancel the order, they proceeded to charge my credit card anyways. this store is also suspected of swapping out legitimate t-mobile phones with ones with bad IMEI's. if you ever wonder why this store won't ship the phones to your home address, it's because they want the phones shipped to their store so they can swap your phone with their's. one of my relative's phones were caught with a stolen S5 IMEI from this store. beware. be safe and order your phones from t-mobile online.

My experience with them was seriously Crappy McCrappington…read more I brought in a phone with a broken screen for them to fix. They told me to come back on Friday to pick up the job, so I got there at 1 pm on Friday, at which point I was told to come back at 6 pm. At 6pm I went back and the guy told me to come back on Monday. WTF. Then I went in on Monday to pick up the phone and I finally got it, great, the screen is nice, no problem... except that now my phone gets basically no reception. When I broke the screen, I couldn't see anything but I still got reception and I could still make calls... now, I can see perfectly that I have zero bars of reception. In New York City, outside on the street -- no reception! When I called to complain, the owner told me to call my service provider and ask for a replacement under warranty, and not mention the fact that I had them repair the phone. So basically instead of apologizing and offering to fix the problem, or offering a refund, or offering another repair at no charge, or ANYTHING, he basically told me it wasn't his problem and to deal with the problem myself, by lying to my service provider. Also, he had implied to me that getting a repair from them WOULDN'T void the warranty as the repair shop was somehow officially liscenced or something. Clearly I should have sent the phone to the manufacturer for support, but I figured I would save money (the manufacturer wanted $100 plus shipping for the repair; WW did it for $60). At the end of the day, this place was the exact opposite of helpful, and I wish I'd never heard of them. If I could give negative twenty stars, I would.

I was looking everywhere in Manhattan for a T-Mobile SDA, but very few stores had them. Jennifer…read morehad one. She had one left, but it wasn't unlocked, and I didn't have T-Mobile service. I really needed it fast because my previous phone had died, and I didn't have a replacement. Jennifer went to bat for me, looking for places that would unlock the phone. She even took a step of faith and paid out of pocket to unlock the phone before I purchased it. Long story short, she was extremely helpful with my situation, and now I won't go anywhere else for cellphone needs. I just wish I could switch to T-Mobile already...

I believe this location is now TCC NYC. I went to this location 4 days after having a bad…read moreexperience at the Verizon company store at Grand Central. The customer service at this location was amazing compared to the GC Verizon store. A staff member named Arbaaz was the employee who took care of me here and made my purchase very easy.

I went to Total Wireless after a major issue with my phones and numbers being mixed up from another…read morestore. I stopped by this location, and the young man who helped me was incredible -- professional, polite, and clearly knows what he's doing. He's only 17, but you'd never know it by how confident and capable he is. He effortlessly got my eSIM back on my device and fixed everything in no time. Store managers and owners -- take care of this young man! He's an absolute superstar and a real asset to your team. Bravo!

Can't beat the prices. Best deals in the area. I bought a 5G phone with 3 months of service…read moreincluded for $150

AVOID AVOID AVOID............AT ALL COST! Total By Verizon, 739 Flatbush Ave, Bklyn NY…read more11226,.......... especaily if you are of the LGBQ community, I purschased a phone with service via my sister, two days later phone proven, defective, so we attempted to returned it on the sixth day, boy that works ther refused to accept return even though its way within their 15- 30 day return period, then the boy who works there gets very nasty with me because i was in there questioning his business attitude "policy" upon me advising him that we will meet in the brooklyn civil court he got even nastier and even went as far as calling a "foggot get the fuck out of here" hence we got into even a deeper conforntation, the police was called and harrasment report was made base on his hate speach.......so most definately DO NOT DO ANY BUSINESS WITH THIS PLACE.....i've live in Flatbush for over 35 years and have never been treated with such disrespect as i was earlier today!