Absolutely impressed with the service here. When my computer suddenly stopped turning on, they…read morewalked me through several steps over messages. They recommended I try replacing the power cord before bringing it in -- and that simple fix brought my computer back to life. It's rare to find a business that puts integrity and customer care first. Highly recommend.

Great service when my iPad screen cracked. The repair was completed within a few hours. I highly…read morerecommend!

Absolute garbage. I never write reviews for anyone, this is actually my first time writing one, but…read morethis guy deserves it. I just wanted them to fix my screen, Victor (the owner) said it would take 20 minutes (which is great because I'm busy). Got there, Victor is not there, just some kid, no big deal to me. He said he needs at least two hours, which is more than 20 minutes but whatever, I'm already here. Come back two hours later, my screen is fixed but later that day I found out the rest of my phone is broken. It keeps hanging up on people, it won't unlock sometimes and I disables itself. I called the place back up to let them know and they said they can fix it. Great, I'm not even upset. People make mistakes. He said it will take another 20 minutes. I bring my phone in, when I get there, Victor is there. He says he will need another 2 hours! He said it would take this long because "he wanted to make sure he would don it right". I don't really have a choice, so I leave and come back. When I get back, my phone is still broken. He didn't do anything because he said he didn't have the parts to fix it. He asked me to come back a third time. Once again, I don't really have a choice. I get there the third time... he is not there to fix it. By now I am actually upset, but what ever. I talk to Victor on the phone and he asked me to come back Monday. I come in that next Monday. My phone has been broken for about three weeks now and it's driving me nuts. I go inside and HE'S NOT THERE AGAIN!!!! Somehow the workers don't have his number. I do NOT have the time to keep coming back. I'm a full time student, full time worker and I have kids. I tell them I'm not going anywhere until he gets there. Finally after a half hour of waiting, they get a hold of his wife and HE WAS SLEEPING at home. What a piece of work. He says he will be here in 15 minutes and fix it. 40 minutes later he comes in the door, and fixed it in 20 minutes. Why did he say he needed 2 hours last time? This whole situation is from something that literally took 20 minutes to do. But hey, I got a free screen protector. Victor is actually a nice guy. He just has no idea how to run a business. I wouldn't go back, I wouldn't recommend to anyone. I really hope he figures his stuff out.

From the owner: We are here to helpread more

I have been a long time customer with different repairs and used phone purchases. The associates…read moreare always friendly and very helpful. Excellent customer service.

I sat on a sharp rock with my phone in my back pocket. You can't fix stupid, but they did--for a…read moreprice. They replaced the cracked glass on my iPhone in less than an hour. I'm happy to pay for good service, and the guys at The Device Shop delivered. Having this resource close to home is very convenient, but, hopefully, I won't need them again for awhile.

I needed my 15 pro repair. Called few places, first price was better than others. And repair done…read morewithin few outs after I called. Came one technician picked up phone, fixed in 20 min, and gave me back. Fast and reliable service. Thank you

From the owner: Fast, Affordable Phone Repair by Asurion Certified Tech…read more Cracked screen? Battery issues? We fix it all—on the spot! We’re Remote. Call now for same-day service and we come to you. No need to worry about traffic!

My wife's Samsung Galaxy S-10 had a cracked camera lens cover. I took it to eye fix and repair and…read morethey had it done in a couple hours. Good price great service friendly people I highly recommend.

Highly recommend this honest business…read more Quickly identified my issue and fixed my IPhone 7 Plus port in less than 30 minutes Walked in, no appointment at 4 pm on a Thursday

I hired Scott to unlock some encrypted files from my old laptop that I forgot to unencrypt before…read moretransferring them. Scott showed up when expected, was very personable and solved my problem in less than an hour. He did not unencrypt the files on the new laptop. Rather he found a way of resuscitating my old lap top and transferring the old files without encryption. The important thing is that he solved my underlying problem, and I'm very happy with MS-I.

I don't enjoy writing such negative reviews. I have to say though that this business did not…read moredeliver. I had an older MacBook Pro that needed a keyboard replacement. I called MS-I Consulting because it was close to home. I bought a replacement keyboard off eBay for $40. When Scott arrived, he immediately went to work... very gruffly handling my machine. He was spinning it on my kitchen table, nicked up the case pretty good with his metal putty knife, and the entire circuit board would flex as he over-applied pressure unscrewing the tiny screws holding components to the board. I was kinda stunned to be honest. I think he was trying to dramatize his disdain for Apple. For reasons unbeknownst to me he unscrewed the battery, unplugged the delicate keyboard ribbon, and tried to fat-finger the ribbon back into the connectors. This bent the ribbon heads and made it more difficult to brute force it in. Scott stopped at that point and said he didn't want to make it worse. Apparently he did want to make it worse. He haphazardly started reassembling the laptop (after I had to reinsert the keyboard ribbon myself). He screwed the battery back in, but failed to connect it first. Instead of backing out and reassembling properly, he left the battery screwed down and tried to bend the connecting piece back onto the board. I couldn't believe what I was seeing. He slapped the case back on sans some unnecessary screws. The laptop will not turn on without being plugged in and I have a brand new keyboard still in the box. I called Scott to ask what I'm supposed to do with this. He asked me how much I paid for the laptop. I told him $400. He said, "well that's not too bad at least". Did I mention I paid him $25 for his troubles, in leaving me with a broken machine?