We went here because my husband was having an issue with his AirPods. We already had an…read moreappointment but ended up getting there about 75 minutes early since we had our young daughter with us. We explained that keeping a toddler at the mall for another 75 minutes isn't easy and asked if there was any chance they could take us as a walk-in. I understand we were early and they had other appointments, so I wasn't expecting them to take us right away. But the manager was pretty rude about it and basically just told us to come back at our appointment time. We were simply asking if there was any possibility of being accommodated. My husband also had another issue with the same AirPods and asked if they could check that at the same time. They told him he would need to make another appointment for that issue, which was frustrating. It's the same AirPods and we were already there, so having to make another trip just didn't make much sense to us. Unfortunately, this is the only Apple Store close to us, so we'll probably be back when we need help. I understand they have their appointment system, but I just wish the whole situation had been handled a little more nicely. Even if they couldn't take us early or help with both issues, a friendlier response would have made a difference.

Stopped by this Apple Store to ask for help with switching from full payment to payment plan for a…read morepurchase I have. The short interaction I had with a bigger tall curly hair brown hair lady with glasses was extremely unpleasant and rude. The interaction didn't have to be so unpleasant even if she was not able to complete the request. Part of the reason why people use apple products is for the service. The last 2 Apple stores had become difficult to get help or even buy iPhone quickly even with all the employees standing around. 2 stars is for my bf who also needed help and got decent help.

Have been a T-Mobile customer for a longggg time.. have always stopped by the Menlo Park T-Mobile…read morecenter . There is also one T-Mobile showroom opposite to the mall. They always help with the latest and greatest , and upgrades . Only issue I have with most of the T-Mobile showrooms are - if we upgrade a phone and if the chip is different (say from micro to mini ) , they charge to on the new sim ! Crazy . Being a customer for 8 plus years , they need to look at upgrading this for no cost . Anyways , apart from this , the service is good and I like T-Mobile overall.

Great staff here! The manager was very patient with me and helped me sort out my bill. Good…read moreservice

Juan is the man-- made the whole process as simple as possible. And I definitely needed the help.read more

Nate was great!! Awesome service!! Better than going to the mall location at Menlo Park.read more

Great customer service and trust worthy person. Came to buy a sim for my grand father also…read moresuggested the pros and cons about the mobile data and roaming. And even cross with the ultra tech Supp for hassle free travel abroad.

Great repair service . I got my iphone fixed there on the…read morespot . Great service A+++++++++

Have been here twice to get cell phones for my parents. The only reason why we came here a second…read moretime was because our rebates were rejected and we wanted our money. They are very cunning individuals that work here who will modify cell phone contract social security numbers, repackage cell phones in such a manner to have you qualify for rebates, etc. I would not recommend this place at all. If you need a cell phone, just get one online from Amazon or directly from the carrier to avoid issues.

i worked with MB and i have NEVER worked with anyone better…read more She spent 2 hours the first day and another 2 hours the next day with me. She not only fixed and synched all my devices but she went above and beyond and analyzed my plan and altered it to save me money when I did not even ask. She was patient, smart and amazing. The store is so lucky to have her- give that girl a raise :)

Traded in my Apple 10 iPhone for the 16 Apple iPhone at Verizon in Woodbridge on St George's Ave…read more It was such a good experience. Everyone in the store Lilly and Noely were so knowledgeable and kind. So glad I went there. So glad. THANKS AGAIN

Our phones that we ordered were activated at the store (which we DIDNT want) deactivated, and we…read morehave literally lost all of our data and have spent HOURS trying to migrate. The Apple customer support said they shouldn't have done it that way!! It has been nothing short of a nightmare just to switch over our phones. I'm pretty sure she did this on purpose so we would have to go into the store and the could charge the $50 activation fee. So shady.

Nicely located within Menlo Park mall. Being in the mall, they have very less employees to help…read morecustomers. Wait time is longgggg.. no one even asks anything once we enter .. their products are good . They had good deals during thanksgiving . If not for the service , I like their store .

So! I cannot find my receipt for the bundle I purchased so I contacted Cellairis Corporate. They…read moretold me contact the Menlo Store and they can produce you one. I called them twice (once hung up on) and I was told "they do not do receipts"....... I laughed because I could not believe the man on the phone thought I would go for that. I will continue to call/email/fax/snail mail/telegram this company until they produce me with my receipt as promised. FYI - Successful businesses KEEP their word to their customers. So if you ever want to have some sort of success, KEEP YOUR WORD!

I actually had a very good experience with them. It is a stall in the hallway of the mall, just…read moreoutside Victoria Secrets, only 2 guys there, so I guess hard for them to pick up the phone if you call when they are busy. They fixed my son's iphone 6 screen with a new one in 15 min, on the Thanksgiving weekend. Chin is the guy who did it. Nice and clean. It costs only $60 plus tax. I have no complaint, highly recommend it. Only issue is that he promised an email receipt but it never got through to me, even though I really dont need it anyway.