I visited what I thought was the Verizon store in mid-January to get a new phone since my iPhone broke. I arrived at the East Point store on Camp Creek Drive and dealt with Wendy and my experience was pleasant at first. The next day I spoke to Verizon customer service who credited me 1/2 towards the device upgrade fee since I was told it would've been $20 had I gone online. Wendy also added $17 worth of protection on my plan that I didn't ask for, so I had the corporate VERIZON store in Decatur remove it. I also seen that the Samsung A51 phone was $399.99 with Verizon and it was sold to me for $420 and I had to finance $50 of it instead of paying for it outright. When I called the Victra store, I was told by a sales associate that $399.99 was the online only price, but it was $420 in the store. I called Verizon and was told it was $399.99 online AND in store. I called Victra back, spoke to the manager and told him I wanted it at the same price, or I was returning the phone. He was a bit rude as he told me he's never had a customer complain about such a thing and asked was I coming to the store. I then proceeded to ask him "are you saying you want me to return the phone" and he said "if that's what you want to do go ahead." I then asked was he not willing to honor the Verizon price and he says, yes and that I'd need to come in the store. Had he been professional he would have said, I tell you what, come into the store and I'll make sure a credit is handled for you
I went back to the store and they had me sit there and wait about 20 minutes to deal with Wendy. She asked for access to my account and I told her my next bill was $123.00 and she said it would go down to $103 after she submitted my credit. Well, My February bill was still $123 and when I called and spoke to Anitra today at Verizon, she says she didn't show where the credit was put in. She was able to get me another discount on my service and told me that authorized retailers are able to change pricing and promotions. I would have rather been told that than lied to by the associate who was just telling me something to get me off the phone about "online pricing." The unprofessionalism of the store manager and again being lied to by Wendy about the credit that was NEVER issued and being lied to about online versus in store pricing. Needless to say, I will NEVER return to this store EVER! I also submitted a complaint through Verizon and will be posting my review on Google, Yelp, BBB and any other platform I can. PLEASE GO TO A CORPORATE STORE IF YOU CAN...PLEASE. There's one in McDonough and one in North Decatur. Also, I know I'll get the generic reply about being "sorry for hearing about my experience and to email wecare@victra.com," which I've already done as well. We'll see if I get a reply and how how much they really care. read more
