Full service store with plenty of staff and all products. Make appointment or walk in but recommend an appointment if going during peak days and hours. Service was fast in troubleshooting my phone issue. Explained what was being done and next steps should it reoccur. Free service with phone plan. Location of store is in a busy area. read more

AT&T Store - Mobile Phones Near Me - East Point, Georgia

I'm still waiting for AT&T or UPS to send me a phone. AT&T is billing me $435 for a phone I don't have. Someone keeps calling and leaves a phone number. When I I call they say "this is the president's office, please leave a message For Rhonda 1 (800) 207-1233 ext 666283". I'm beginning to think this is a spam call. They never answer the phone. I'm still fighting! read more

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Service: Efficient and thorough Selection: Vast Value: Good Great store and staff! Super clean and peaceful environment. I went in on a Tuesday morning and they had at least 5 representatives ready to help me and the others there. There was no wait. Terrick was instantly ready to help me. He carefully and meticulously worked to help me switch my home internet and mobile from another provider. He was very thorough and didn't rush, yet very efficient. You can enjoy the nice music they play in the background as they serve you. This store shares the plaza with Chipotle and plenty of other casual dining restaurants for you to nourish yourself after your visit. read more

AT&T Store - Store front and hours - Mobile Phones Near Me - East Point, Georgia

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Darren was amazing ! Patient and a wonderful help when our daughter's screen was broken. He helped educating us on how to get the insurance claim started. We will definitely be back when purchasing another phone. Great customer service is so important and Darren has been the best! read more

AT&T Store - Broken screen - Mobile Phones Near Me - East Point, Georgia

I called to inquire about my internet service and was not given the opportunity to explain the issue. Instead, I was repeatedly told to "call customer service" without any effort to assist or provide alternative guidance. While I understand procedures, there was no reason for the dismissive tone. Customers reaching out for services deserve professionalism and a willingness to help, which is the foundation of effective customer service. read more

I just came in to purchase a phone and start a new service with them. My mind quickly changed after speaking with the manager JV who was not willing to help me at all. read more

So, I made my original cell phone purchase at this location years ago, and it went swimmingly. I returned today to discuss possibly buying a new phone (with possible trade-in of my current). The saleman I spoke with: a) didn't seem like be wanted to be there--I shouldn't know that as a customer b) seemed to be overestimating his knowledge of corporate business. I asked pretty simple questions about the phones I was interested in, and he seemed to want to argue subjective vernacular terms to possibly seem adequate instead of answering the questions. Disappointing c) he clearly didn't want my money ("Do you want to take some time to think about it? It'll be there from 9am to 9pm every day). He was fairly condescending and defensive overall, but looking through other reviews, I likely was just working with the least pleasant and/or equipped salesman today, but all things being what they were, I can't in good conscience recommend this store Luckily, there are a number of both AT&T stores and other companies that would likely provide a more pleasant experience and a higher level of professionalism. read more

The assistant Kareem did not know what he was doing and submitted 3 applications, causing duplicate applications, wasting my time ultimately scamming me for my information. This associate needs to be removed and retrained. Absolutely poor customer service. read more

The customer service in the store itself was fine, slower than other locations though, they also forgot to put my sim card into my new phone so that was off putting, other than that everything went fine. read more

The staff at this location was so helpful. Trent really went above and beyond to help. The manager!, I can't remember her name. Was so helpful as well. I had been with another carrier for 20 years. I think switching to AT&T was a good choice just from the customer service I've experienced. Thank you staff for all your help. read more

Never had a store make me want to pull up Yelp and right a good review. Such nice energy from a cohesive staff, got me in and out with new gadgets for the house while listening to some lovely music that the staff were playing to add to the ambience. read more

The worst experience with AT&T I've ever had. I was trying to replace a Sim card for one of the seven phones that I have on my account. I had tried to do this at another store and they did not have the correct card, but told me what it was. The representative at the store told me that that card would not work and that she could only give me a new card by charging me, something the other store did not even mention. read more

Awesome crew ! Its close to the airport and our hotel.

Joshua Gave Me An Outstanding Experience The Best Customer Service I've Had In A Long Time, He Was Very Patient With The Whole Process and Made Sure I Was Straight Before I Walked Out . read more

Kaniya helped me with transferring data from my old phone to a newer phone. It took a while and she was so patient with me and my three and a half year old daughter (who was getting restless). She struggled with this task at first, then insisted on trying some tricks to see if the data will transfer. She got it done and was great! The employees at this store are helpful, patient, and have welcoming personalities. read more

I was personally dreading having to go to Camp Creek Marketplace ... But had to resolve a broken charger piece in my phone and this was the closest AT&T location. However, it was such a pleasant experience, that I had to write this review, as I know our neighborhood frequently is bad-mouthed. The service rep that greeted me listened to my issue and said, he wasn't sure if they could get the piece out, but went to the back and returned in a matter of a couple of minutes. My issue was resolved and after purchasing a new charger, I was on my way! I think his name was Brian ... but blame it on my mind and not my heart, if that is incorrect. As a sidebar, the location was spacious and clean. I noticed also 'Brian' gesture to another employee that was close to the door, and by the time I reached the door, it was opened for me. Thank you for a great beginning of my day! read more

Upgraded my iPhone about a week ago and took the old phone into the Camp Creek location when I was assisted by a store Representative name Corey C. The phone was a trade in and Corey assisted with finalizing the upgrade/trade in process. I left my trade in or old iPhone with Corey only to receive a text from At&t a week later stating I will be charged close to $500 if I did not return the old phone. I went back to the store to speak with Corey regarding my trade in and why there was no record of the transaction (I left the phone with Corey). Corey immediately asked did I speak to him and if I was sure I gave the phone to him. I am 100% sure and told him to pull out the store cameras if need be. He became defensive, rude, and deflected the fact he was the employee that assisted me with the trade. After 30 plus minutes Corey finally Returned with my old phone, a bad attitude, and a manager. Corey was unprofessional and dishonest about what happen. I left feeling as if I had done something wrong, feeling like Corey and the manager was gaslighting me, and I felt exhausted after wasting part of my Saturday trying to rectify a situation that Corey created. Corey literally suggested that I may have turned the phone into someone else. He also made comments such as are you sure it was me who helped you, he can't remember all the customers he assist or talk to in one day, he is straight by the book, and I should have mailed the phone back to AT&T. Well, if that was the case and policy why did Corey take my phone in the first place? I was told by Rep. Eric I could bring the phone back to the store and trade it.. (the Rep I originally purchased the phone from). Clearly, neither one of them are familiar with AT&T trade in policy for their store location. Corey's behavior and response came off Suspicious and odd! Also, I have a receipt from the day the transaction took place with all Corey's information (name, date, & time the transaction took place). I 100 % knew who I dealt with regarding my phone. I will never patronize this location again. I prefer to drive across town to another location with a more honest and professional team! read more

Quan was not very nice. In fact, she was kinda rude. She did not seem want to assist and told me to call Apple in regards to why the dictation wasn't working on the Watch I bought yesterday. She said, "That's an Apple problem. You need to go to Apple." She needs to get a better attitude while working in customer service. read more

The lady below said she had an unpleasant experience at this AT&T. I am sorry she must not meet the right person. Zahra is the best ever customer representative I've ever met in all the AT&T stores in Metro Atlanta. She is so sweet and helpful, making me feel I am a valued customer. She tried every effort she can to meet a customer's needs, and always responded promptly if I had any additional questions. I must say she is the gem of the store. If every customer representative at AT&T stores is harding-working and professional as she is, the company will be unbeatable. read more

Do not go to this store , they are very unprofessional i tried to get some clarification about upgrading my phone and was rudely redirected by an African American employee who told me " i need to purchase a phone online and i need to get off their property so the Covid 19 wont spread "... i told her i do not have the covid-19 and she rolled her eyes and walked away DO NOT SUPPORT THIS LOCATION NOR THEIR BUSINESS read more

So rude so rude so rude. I travel to locations outside of my community before going here. We don't know how to treat each other. Let it close for all I care. Instead of finding solutions they try to run you out the door with the same problem you came in with. read more

The customer service at this location is really bad they are not very helpful people and they look at u like u owe them something

Don't waste your time. These people are highly unprofessional. I went to switch my phone service and a lady asked my name to sign in. The other agents were with other people and she was the only one that appeared free to assist. Well 15 mins go and she's laughing with some of the other people. At this point I'm irritated because she did not provide me with an sort of a time of when I'd be helped. I wait another 10 mins and nothing. I finally walked out. At least half way during my Wait she could've asked me if I had any questions or given me a timeline. She was literally sitting on her ass doing absolutely nothing. I will take my business where people act like they want my business. I read the comments before I came but decided to take my chances. I should've gone elsewhere. Folks don't bother drive a north or south to another store, avoid Camp Creek at all cost. read more

Ok I was so glad when I saw the new Att store I decided to stop in today to pay on my bill and get a case. I purchased my new phone 7 plus last month at the Akers mill location the only location within 50 miles of my address that has the best customer service I have ever experience in a phone store. I didn't want to drive to Cobb parkway so I stopped at this location. When I stepped in no one greeted me, unlike Akers mill location. After 7 min I was looking at my phone, someone spoke and said someone will be with you shortly. Another 5 min pass I left. read more

HORRIBLE CUSTOMER SERVICE from the manager at that location named Trey. I usually have great service here since I frequent here often but after today not sure I'll be back. I came in about my car charger which was out of warranty so I was referred to the manager (Trey) who was rude and disrespectful by walking off to the back when I was still talking to him. I'll also be writing corporate as well. I wouldn't advise going here if you expect great customer service from managers. read more

I went to this location yesterday with my sister to add a line to my account for her. I initially walked in with a great spirit and in a good mood, but I must say after dealing with the staff and the service my whole demeanor changed by the time I left. We were at this store for 2 hours only to accomplish NOTHING!!! At first I was told that my account was at the limit for the amount of lines I could have on my account. Well I have a business account and was told I didn't have a limit, so the rep said ok "let's look at some phones", so we spent about 45 mintues listening to him critique the different phones and their capabilities. We decided on the HTC focus and went back to the counter, he pulled up my account again and said "sorry it won't let me add the line". I must have given him a look that could kill because he apologized and asked to be excused to talk to his manager. He came back and said my plan wasn't enough for an additional line, so I asked if I just needed to add more minutes and he said NO that the rules and policy changed and its just not allowed now . He checked on a few more things and said he found a solution and could add the line, so we spent another 30 to 45 mintues waiting for him to figure out his NEW FOUND solution! He walked back over to me and said"Sorry I couldn't add it, you need to change your plan to add more minutes" (now at this point I"M PISSED, because I said didn't I just ask this IDIOT this question 45 minutes ago!!!!!) We just left the store because I was on the verge of shoving the HTC up his you know what! read more