Talk about fast service! I went in to see if they could fix my friend's LG chocolate phone that was acting completely possessed. Someone immediately assisted us in getting checked in and right as we were walking around the corner of the store where the Customer Service desk was, a service rep. called out. He listens to us about the phone's issues and sees that the phone's running on old software. He says updating the software will take about an hour. We come back about an hour later and find out the person helping us was on break so we stop by Petco across the way to kill an extra few minutes. When we come back he tells us the phone crashed in the middle of the update and hands my friend a brand spankin' new LG phone! He didn't have to mail out his phone or anything! No questions asked. They couldn't save his pictures/text messages but they transferred over all his contacts to the new phone. The service was fast and efficient here. There's always someone at the door to greet you and assist you. It's different from any other Verizon store I've been to! They actually have enough people working here and there's no waiting line out the door. read more

Verizon,.. You're Fired! I have to say that after 14 years as a Verizon customer (Airtouch Cellular previously) I am completely disappointed with the TERRIBLE treatment I have received both from this store AND FROM THEIR CORPORATE STAFF. Let me also share that my average bill with Verizon is $180.00 per month and has been at that level for many years. I spend a heck of a lot of money with these guys not including equipment. To me, that should make me a valuable customer and in my company, you would receive excellent treatement for paying those monthly rates. It began with this Blackberry Pearl phone which has been problematic since shortly after I purchased it. I got it when they were a hot item and Brand New, a mistake I no longer make with cell phones. I had so many issues and they gave me the three refurbished phones, which all had other issues. Then a supposidly brand new phone which also had issues. I went to their store 3 times, and you always have to wait, even if you already wasted an hour waiting the day before, you're still put into the queque as if you are a new visitor (even though the manager is just standing around, like why can't he help out??? It's below him or something???) After not finding resolution at the store, I then call customer service. They were nicer on the phone and eventually agreed to send me a new phone but when that arrived it still had issues. Miraculously after another couple of calls the phone pretty much started working. I don't know if there was a glitch in the programming or what but it mainly worked after all of that. Over the past few days however, the issues seem to be resuming. My other issue, which begain in April of 2009, is that my company has a large employer discount with Verizon. I am supposed to receive a discount of 10% of the monthly service fees because of our relationship. Since April 2009 I've tried to get this discount. I've completed their on line process no less than 4 times over the months and called in to customer service to follow up and they have never issued the discount. I've received numerous emails to my corporate account confirming that I've completed the process but no discounts have ever been applied. After 14-years, I deserve a 10% discount regardless and the fact that my company has a deal. But the fact that they didn't even honor their arrangement with my company is simply pathetic!!! With all of these issues, I reached out to their customer service department and wrote a complaint. The gave me like a $30.00 adjustment to one bill because the email, text and picture messaging didn't work but nothing else. In fact, they didn't even respond to that part of my complaint. Let me say that prior to my complaint, I had about 6-months of consistent issues with my cell phone which I use for business. I had clients and friends upset because I wasn't responding to their calls and all of this was due to equipment failure and Verizon WL. I wonder how much this cost me in actual business due to delays or missed information. I am now out of contract for both of my lines and considering other companies. Part of me thinks, just stay with them, they have excellent coverage. Then I realize why some clients stay with my business competitors even though they don't provide proper customer service, and how wrong that is. Let's be honest, it is expensive to switch and you aren't really sure what you're going to get with the next company but isn't that like staying in an abusive relationship just because you don't know what the next person will be like? After 14 years and tens of thousands of dollars not only do I deserve better but I am confident that I will get it. Bigger isn't always better, in fact, in my experience...they don't really care at all. Verizon, You're Fired!!! read more

I was about ready to leave Verizon. After switching to the business phone service we had serious problems for quite a while. Luckily our new rep Steven Han is amazing and worked with us to get the issues resolved and restored my faith in Verizon!! We can't say enough good things about him....he is definitely the guy you want taking care of your business needs!!! read more

We recently relocated our business here to San Diego. Steven who is a business rep was amazing! He went above and beyond in making a transition from a personal account to a business account. The store location is comfortable and the staff was very accommodating. Looking forward to working with Steven. I would completely recommend him and this store. read more

Worst Verizon experience ever! I went in because my phone was not turning all the way on. I got stuck with Desiree, who made it very apparent she did not want to help. After being torn away from playing with a coworker's hair she greeted me with a "what's up?". Then before even looking at my phone or looking up my account, she told me that my warranty was up and there was nothing that could be done. Once I got her to look up my account she could only offer me a phone number to make a claim to get a new phone. When I asked about just buying a new phone, she let me know that they were too expensive and I should check ebay, because "that's what a lot of people are doing." In the end I asked "So what you're telling me is that you are not going to help me?" Desiree offered another phone number to call... ironic, because I don't have a working phone. Yes, this was the only time I had a negative experience with Verizon, but it was definitely enough for me to not ever go back to that store again... and even consider changing phone carriers. read more

From 0 to 60 in 30 minutes! I'm writing this review to give my thanks to the guys at the Verizon store in Del Mar on Via de la Valle. I tried out the Droid X from Verizon last month, and ended up going with the HTC Evo 4G from Sprint--and this review is about the customer service I received at the Verizon store in Del Mar when I attempted to return my Droid X to their store. When I went into the Del Mar store last week to return my Droid X, I was at first met with "Oh, we can't take that back here. You have to return your phone by mail." Now, I was a bit irked to hear this, because I had just spoken to a Verizon rep over the phone, and they told me that I could bring it into any store for a refund. Conflicting stories? Unequivocally. To test their resolve, I asked to be put on the "The List." What is "The List," you might ask? I'll try to explain. Verizon Stores are set up in a manner similar to the DMV in that you walk in, take a number, and wait for your turn by watching a waiting list on a tv monitor in the store. There's even a bouncer waiting by the list to respond to your questions. The bouncer that spoke to me was a bit curt in his reply, "Someone will be with you in a moment." It seemed to me like he practiced that one in the mirror. He was a bit too quick to respond, and repeated it in the same tone and cadence when I tried a different tack. Now, the reason I gave this store a 4 star review is due to the excellent, friendly service I received from my sales rep, whose name, if I recall, is David. He didn't give me any beef about returning the phone in the store, and promptly took my phone from me, and nicely answered my final questions as I gave one strong final consideration for keeping my Droid X over the Evo 4G. He was very patient as I deliberated and asked for his input for about 20 minutes. He even showed me a few similar Verizon-carried HTC models and talked with me about the pros and cons of each. This is what I call customer service! Even though I still decided to go ahead and return the Droid X, I have nothing bad to say about the phone. I just liked the features of HTC's Sense User Interface over Motorola's Motoblur UI. Feature for feature, the hardware inside the Droid X and HTC Evo are almost identical, so this was a hard decision to make. David from Del Mar's Verizon Store was friendly and knows his stuff. He owns a Droid X himself, so if you're looking for one too, then ask for him. He's friendly and knowledgeable! read more

I was very impressed by the store manager, AJ. He is so knowledgeable and friendly. He even went out of his way to help me on the data modem that I needed for my trip. He brought the Verizon customer service quality to the next level! Would highly recommend him. read more

I had to go and upgrade my phone...I got in quickly which was great - store was quiet and clean but I got wrong information about insurance cost on my phone. I was quoted one price ($5 per month) but later discovered that I'm paying more ($15 per month). Also I just can't stand the Verizon automated phone system to customer service. It's just the worst and impossible to get through to a real live agent. Very frustrating. And if you do get to a person, they charge "$7 agent assist fee." Terrible!! read more

I cant say enough about this store. I have used them for many years and gone thru many many phones and they always go above and beyond. Today, Hana helped me out and went above. My charger port wasn't working and wasn't charging my Samsung galaxy, I had problems with the port on my last model also. She was just going to activate one of my other phones that I had at home for the couple days until I get my new phone in, but because of the impending order, it wouldn't let her so she went and found another phone for me and activated it, downloaded all my contacts and I left within 45 mins with a new phone to use until my new phone gets here. I had to promise that I wouldn't break it or lose it and just bring it back to her once the new one comes in! Love her!!! Thanks Hana and Verizon... read more

Fast and friendly service. Was looking for an iPhone5 case and it only costs $19.99, compared to the $40 price at the mall kiosks. I also got a work discount of 23% off. This location is a lot less busy compared to other places! read more

Thank you cell phone gods for corporate Verizon stores. Was trying to get a new phone activated for my line for the past week and they took care of me without a hitch. There was a bit of a wait as it was a weekend and I had to wait for an employee to free up to help me (like the genius bar at an apple store) but once I was up, I was out in probably 5 minutes. Tip: If you need a new SIM card for whatever reason, come to this store (or any CORPORATE Verizon store) and they won't charge you for one. Not sure why, but other regular retail locations tried to charge me $10. read more

Dont use covid as an excuse for poor customer service. If you allow people to make appts you need to honor them. Also know what your current deals are. Too big to care that customers are unhappy? Thanks for encouraging me to shop elsewhere. read more

I came in to upgrade my phone after speaking to the manager over the phone. She recommended I see Mary when I come in. Mary was initially very friendly and promised me a great deal with the upgrade and to lower my monthly fees. Of course I was happy to hear that. She started the process and was continuously going back and forth between tthe floor and the back office. This process began in the morning and lasted an unbelievable 4 hours. By the time I got out I was exhausted and my head was spinning. She was very pushy when I declined some of her suggestions for purchasing insurance and other add-ons. When I arrived home I began reviewing what she had put together for me. She saddled me with services I did not need, changed my plan to exclude services I was receiving previously and made a mess out if my account. The next day my wife came in to ask some questions and Mary had the audacity to say she did not remember who I was....really? After spending 4 hours doing her used car sales act for 4 hours the day before. As I look back I know now that she played me like a fiddle and she enacted mostly self-serving changes in my service contract. Here I am weeks after coming in still trying to unravel her mess. Do not be fooled by Mary's friendliness and smile. She is just after your pocket book. Worse experience ever! read more

Hi just want to warn "ALL" Verizon wireless living in San Diego, Ca area. BEWARE: Verizon wireless phone network is no longer good compare to the early yr. 2000. I have been reaching out to Verizon tech support and customer service about my long on-going problem with their cell phone line network. I would be talking to someone and got disconnected multiple times, can't even finish my call, and got drop calls all the time inside my home in Del Mar/Carmel Valley area in San Diego, ,ca. My iphone 8 indicated that I only have 1-2 bars signal opposed to 4 bars. I have been trying to reach out to tech support of Verizon wireless @ 1-800-922-0204 for the last month, they kept telling me that there was a "service interruption" in my area and may need a "network extender" to improve my cell phone line service. I have inquired how do i get them. Verizon said that they are out of stock and to keep calling them every few weeks to see if it is available. I don't know about other verizon wireless customer if they have this problem as well. I know my friends in the Torrance , LA area have the same issue with their Verizon phone network. I have been with Verizon since early year 2000's and never had issues like this. But because my patience have reach the end of the rope. I am getting ready to switch to a difference phone company who I hope will give me a decent phone line network. Sorry Verizon, I hope in the future you guys will invest more on improving your network in the San Diego, Ca area. I'm really disappointed. read more

Greg and the management team here provided possibly the best customer service I have received at a cell phone store. They assisted me in getting a cell phone after I lost my previous phone while reading at Mission Bay. Greg had to repeatedly call Verizon Customer Assistance over the course of three hours due to me being a previous customer and the system going down. He did not complain at all and we actually had a pretty good conversation while we waited. read more

This has to be the worst Verizon store I have ever been in! The staff including the manager was combative and argumentative with a multitude of customer including myself. I was in the store for nearly 2 hours to be helped for 3 minutes for something they wouldn't even help me with. There were a total of 4 people that were helped before me. I spoke to Verizon and they told me to go in to the store for the fastest service and that didn't happen. In the world that we live in you would think that customer service might be important! I am on hold right now for another 45 minutes to Verizon to cancel my service because I do not want to do business with a company that thinks it is ok to treat people like this! read more

This place is a joke. Nice, large premises with few employees out front. Wait times are extremely long. I have been there twice and in each case there were about 4 other customers in the mostly empty store. The receptionist quoted wait times of 30-50 minutes. On one occasion I actually waited that long only to see employees sneak out of the back room, take a quick peek around and go back into hiding. The second time I did not bother waiting around and went to the Rancho Penasquitos store instead where the wait time was less than 5 minutes with approximately 10 times as many customers in the store. read more

Just finished with Steven Han who took the time to go over all the issues I was having with my account that no one else could figure out the last part of -- Steven is simply amazing and takes the time to do the right thing for the customer! Kudos to Steven for being one of the best Verizon reps I have had for my business account!!! read more

This place sucks! Never go here for walk in especially. They will tell you that the wait is only 30-45 mins but you will wait for at least 2 hours. You will see other people come in without appointment but they will still get them first before you. I asked one lady who got so pissed because of the wait, I asked her how long she's been waiting, she said she got at the store at 1pm, saw her left the store at 6pm!!!!! read more

Customer Service is terrible! 20 minutes to wait! You would think during lunch they would have better coverage to help customer!

verizon rocks my world....specifically, free in-network calling does that rockin'. it allowed me to have a 13.5hr phone conversation with a buddy (yes, 13.5hrs...yes, there were a few 20minute breaks for battery charging), it allows me to have free 3-way calls with my BFFs, it allows me to keep in touch for FREE (or rather, for a low monthly cost :P) with all my badass best friends from coast to coast...what's not to love?! (after years of struggles with worldcom, cingular, and at&t, i ain't EVER goin' back!) read more

Verizon is the absolute worst company ever!!!! Too expensive, never able to get help when u need it for simple question- help is always there when they are claiming money from you though!!! Worst ever- bad coverage! Starts out with super fast connection, always coverage and after a few month it goes to shit!!! Will never ever use this crap Company ever again!! read more

I'm going to second...Amanda is outstanding! She helped me deal with some issues w/ new phone and transferring contacts from 3-4 different accounts...never would have figured it out. read more

I want to thank Desiree at this store. She was so patient and really helped me... my awkward and dramatic situation. My cell phone plan was under my ex's name and he kept turning my phone off randomly and at the worst times just to be controlling. Especially when I needed my phone the most. Communicating with this man was impossible. Desiree called him and convinced him to release my line so I could have it under my name, I realize without knowing the whole situation I'm sure your thinking no big deal...I never wanted to talk to this jerk again, Desiree under stood that and switched my line and changed my number and I didn't even have to speak with him. That is customer service you cant find any more. Thanks you saved me and I would recommend that every one go see Desiree she is super nice and extremely helpful! read more

This is the WORST Verizon store I've ever visited. I stopped going there for phone/bill service because of past experiences. Today, I just stopped in to quickly grab a phone charger. I walked in and helped myself, then went to a counter/check out terminal with a person that was NOT assisting another customer. I stood there for 4 minutes and this person seated behind the counter did not even look up and acknowledge my presence or say something like "I'll be right with you" as she huddled over a keyboard intentionally ignoring me. To my shock I noticed the title 'Manager' on her name tag. I couldn't believe what I was experiencing, put the charger on the counter and left. My ONLY trip back there will be to get the name of that pathetic Manager so I can pass this on to Verizon corporate. DO NOT waste your time here for any level of service! read more

Service at Verizon Stores are hit and miss, but normally not great in my experience. I have had instances where I had to go here to get a replacement device or bring one to get activated because Verizon Wireless couldn't do it over the phone and they honestly cannot get their stuff together on the same page. What's worst is the sales people try to sell devices and services that they don't fully understand. My first time I was there I went because I ported my number from AT&T, but the phone a Droid Charge they sent me would not activate. They basically misinformed me that it would work within 20 minutes and I stayed there for a good 3 hours for them to try to figure out what the hell was going on. I ended up walking out with a device that didn't work and it stayed that way for upwards of 2 weeks. I finally spoke to someone on the phone who knew what they were paid to do after sadly over 24 man hours trying to get a simple thing sorted out. My last time I've been here from a review is I was finally going to get a viable replacement phone that actually works, Galaxy Nexus, after going through 6 different replacement phones. Unfortunately, I experienced the WORST customer service EVER! I was told I could walk in with my old phone and trade it in for the new one from all the trouble and that my account was noted. I went to do so and was told that by representatives in the store that they never do this and insinuated I was lying. So after a good hour in there, I went outside to my car and called the idiots that said they noted my account. After almost 2 hours inside my car of getting dropped calls, phone reboots and resets, a supervisor finally called the store after seeing what happened and told them to give me the phone. I went back inside and received a whole bunch of NASTY looks. I didn't care because I was hoping that I would be sticking it to them by getting a functional phone that actually works with the service that we pay monthly for. Unfortunately they messed it up by incorrectly inputting it so my contract was extended instead of the same and the wrong price. All in all, I really wish and dream of a phone company that respects their clients especially considering my company has around 30 lines with them and that it is a significant monthly amount we pay them. In the meantime, I am checking out alternatives like AT&T that actually do things to make it look like they care. read more

Steven Haan was amazing. He made creating a business account easy, efficient and hassle free. He stepped me through every little process. He did not waste my time and went above and beyond. I will stay with Verizon because he was helpful and so nice. read more

I have had problems in the PAST with Verizon, BUT recently the service has been great! Verizon replaced my not so working phone without any expected lip. Erik L. was my latest replacement instructor and did a great job. THANKS! read more

I have been a customer for 5+ years and have the team there very helpful. If I have A problem they fix it. I have a lot of problems because I have 5 phones in my family account. I recommend going in and talking to someone and you will be helped with a smile. read more

I love the kids who work at this place. They hit the ground running, and work their tails off...and don't stop til the clock is off. Perfectly courteous no matter what level of cellular ineptitude you feed them. That said, they're SO busy that no one can answer the store phone on Saturdays, and most associates are moving so fast that they forget important, customer-care details in the near-frantic pace. Ugh. Seen it happen four times, which shouldn't Have to Happen cos these kids Know Their Stuff...what does it take, a call to Corporate?...get these good people some reinforcements so they don't make valuable customers wait for extended periods...both on the floor and on the phone. Much less bobbled forgotten equipment requiring multiple trips by customer? c'mon now. This is a High Income neighborhood....they deserve prompt service. read more

Billing dept continues to send bills after disconnecting all lines and switching to t-mobile. Stay away from Verizon they are greedy and lack any conscience. I spoke with Rosetta in financial services on Feb 1st and after her confirmation I wouldn't be biled the error continues. 866-266-1445 @ Verizon. Sad but customer service is a lost art and Verizon is part of the downward spiral. read more

Amazing service, aguil helped me and went the extra mile when it came to going out of her way to save me money. Great costumer service!! I am so happy with my experience here. read more

The lady helping us was really nice, but not so great at her job. We selected an unlimited data plan, but when we checked our bill, we were not so happy to find out we were on the wrong plan. She had also signed us up for the Total Protection Plan which we had opted out of. Anything to make an extra buck, I suppose. It was disappointing to find out especially since we had spent nearly 2 hours in this store. Time wasted. We later found out that you can do all this online without the hassle. Why in the world do they even have stores? You can buy your equipment online or at Best Buy or Apple. No reason to go through this headache! They get 2 stars, because despite being fairly incompetent, she was a nice lady. read more

So understanding and helpful. Manager Jonas (spelling?) and Steven were super helpful. Great customer service and willing to go the extra mile. read more

Fantastic customer service! Zach especially although everyone we've dealt with there have been great.

This store is hands down staffed with some of the most unfriendly and unhelpful people I've ever encountered. I left after 30 minutes of self-diagnosing the problem I was experiencing. Extremely corporate and completely unwilling to accommodate the customer. I will not be going back. read more

Greg was extremely helpful and took the time to explain my options for service here and abroad. Very knowledgeable and pleasant!

I have been a Verizon customer for over 15 years, but my recent experiences will change that in short order. I was flat out lied too at this store and ended up with a worthless "free" tablet that I don't use, while I continue to pay an access fee every month. I was told there would be no fees, no on going charges, for the free tablet I got when I signed a new two year contract on my phone. As it turns out I was charged an activation fee and continue to be charged an access fee of $10 per month for a Verizon tablet unfit for a 2nd grader. The tablet is such a piece of junk that we don't even turn it on anymore let alone use it or the network that I pay to be connected to. Customer service doesn't care because I'm in a two year contract, but I plan on switching to T-Mobile since they will buy me out of my contract. Verizon used to be great, but no longer. read more

Absolutely the worst customer service ever! I have stayed away from the Verizon store most of the last 10 years due to fantastically bad customer service a number of times at this store before. I stuck my head in a couple of days ago, since both my phones are due for an upgrade. There was one employee in the store. Otherwise, it was empty. He was friendly and gave me decent service and information. So, I decided to give them a second shot. I called ahead and they told me it was a good time to come in because they were dead, Wednesday at 6:55pm. I arrived about 7pm and suddenly there was a half hour wait, even though there were only 3 non-employees in the store. After 20 minutes, the manager kept coming by to tell me it would be 5 to 10 minutes more every 5 to 10 minutes. At 55 minutes or so in, she came by to say that there was someone that could help me finally. But, I had been told by friends that I should request one of the two best guys that were both there. The manager said one of them was wrapping up and could take me in a minute or two. I waited another 10-15 minutes only to be waited on by the guy I had originally passed on. I had come with question, but I was so mad at this point I just told him to do whatever it took to get me out of the door as fast as possible. If I had been told at the outset that it would be a half-hour to 45-minutes I would have left. If I knew it would be over an hour, I would have immediately turned around and left. It took an hour and a half start to finish to get out the door. If you live in the Del Mar-UTC area, go to Best Buy in La Jolla. They give awesome service. I only went to Del Mar Verizon because it is 2 miles instead of 5 miles from my house, but I would have save at least 50 minutes by making the additional drive... and probably got a better deal. I will never go to this Verizon store again, and I'm very tempted to cancel my service with Verizon altogether even though I have been with them since 1998. read more

Worst customer service I have ever seen. I've waited one hour fourth five minutes and have yet to be helped. Six other people waiting also and the manager is so flippant and rude, he doesn't seem to care at all. Why bother having a phone store if you have no phones to sell and no way to help customers. What a joke! I do not recommend this store or Verizon itself. I called the customer service number and they suggested I go to the local store. Worthless and a waste of my time! read more