This past Friday, March 15th, 2013 @ around 6 P.M. I was in front of the Verizon Wireless store located at 36 S.State Street in Chicago. It was raining profusely so I approached the outside entrance of the store to get something from my tote bag when all of sudden this African American woman with long black hair around the age of 35-40 opened the door & demanded that I move immediately. I stated it would take a couple of seconds, but she would not hear of it & started waving her fingers & hand at me accusing me of being "Jazzy". I don't know what "jazzy" means. I believed she thought she was at a local bar instead of a professional business environment. What she did not know was that I had planned to come in the store to buy a new Verizon phone. Any plans I had were thwarted by her classless attitude which has no place in any business. I am hoping she is not a manager because this is very telling by how her attitude has trickled down to her subordinates & judging from the hostile glances I received from them. This so called manager had the opportunity to bring in new business by inviting people near the door to come in & browse instead of charging at them like Rambo. If she represents the prevailing attitude at Verizon then I congratulate her in managing to drive customers & business away. read more

We just moved to Chicago and needed new........well, everything! Choosing a phone and carrier was more challenging than we thought. Verizon store on State & Monroe was not the first we visited. Others felt like walking into a used car dealership. But enough about that. Let me talk about our awesome experience at Verizon. We were greeted within seconds, as if we were family. Shortly after our sales associate Kevin Magee... Ask for him, he was patient and helpful and really listened to our concerns and needs... Took over and within 30 minutes I was the proud owner of a new iPhone 6 in a very cool Kate Spade case and the perfect plan for me! read more

DO NOT purchase from this store. They offer promotions that are not valid. when you return to the store the next month to resolve those promotions they push you off another month (putting no notes on your account) and the third consecutive month you return to the store to correct your bill for the same initial promotion the very same manager that helped you before, Jorge, doesn't recall the promotion! I have since filed a complaint with the attorney general and with the overall Verizon. We will be pursuing additional legal actions if necessary! read more

These guys are really awesome, and I think Verizon has a really good model for customer service, as represented by Derek ... who answered any and all questions we had about a variety of phones, which was kind of a tall order for it being a Friday afternoon. Just great service all around, and very happy with my purchase. read more

Very unhelpful and uneducated staff. I came in wanting to switch from AT&T iPhone to a Driod with VZW. When I asked them if Driod could do simple things like make folders for aps and other things that I had done on my iPhone I was told nope Droid can't do it. Later I went to Best Buy turns out Droid could do everything I asked the sales person to show me. The Sales person told me to leave and come back when I knew which phone I wanted, they don't understand that you go to the store where you can compare phones and speak with an expert to figure out which phone to buy. read more

Horrible experience! Super rude not only to customers but rude to a homeless guy. Telling him he's stupid and an ugly person. We went in so that my friend could get a new phone and the wait was an hour, but a bunch of folks just sitting around gossiping. They wanted to check us in and have us stand there for an hour - no seating. We asked if they could text us when we were close - no way Jose! Don't shop here! read more

I never thought I'd write a review for a Verizon store... Go literally anywhere else Employees are rude and half of them don't know what they are doing. I had a great time watching them argue with each other read more

I would avoid this store and this company completely. I went there with my Apple 5 iPhone and did their $199 trade in deal. Three weeks after sending in my phone I got a $36 gift card. When I called for an explanation, I was told the phone was not perfect. There was a half inch hairline crack along the top that you couldn't see with an Otterbox case on it. I said the $36 wasn't acceptable and that I wanted my phone back. They refused to return it and also to give me satisfaction of any kind. I consider them arrogant and contemptuous. If you have a chance to use a different carrier, I would recommend it. read more

Will NEVER shop here again. Came in with A broken phone and was all but lied by the manager Gabby. She misled me about what was included and did not answer my questions honestly. SHADY store and TERRIBLE manager that takes advantage of customers. I was looking for help and I was manipulated. DO NOT SHOP HERE read more

The five stars are for the help I got from Fabian only. Verizon itself has made some pretty shady changes to their customer service and retention policies recently, but as long as they keep employing people like Fabian, I'll be a repeat customer. He was helpful without being pushy, and when I said no to accessories, he didn't get snotty with me like I have experienced with other Verizon employees in the past. I had some issues transferring data from my old phone to my new one, and he was very helpful and patient, even though it took a while for stuff to get resolved. If you go to this store, make sure you ask for Fabian. You will leave shocked that there are still sales people out there that know their stuff and aren't jerks about it. And you'll probably have a kick ass new phone to boot. read more

Claudia a great help, even though we were just shopping today with no intention of 'buying'.

I bought the new iphone (!) today and recommend this location to anyone! I was helped by Kevin, who took the time to answer all my questions and wanted to make sure I got what I needed, not necessarily what would make the most money for Verizon. He was very professional and helpful. I had to wait about 10 minutes but I didn't feel rushed once I got helped. read more

These guys are just rude. The lady that I was talking to was so condescending and kept cutting me off when I was trying to explain the situation. Go to another Verizon or just take care of things online. read more

Reading the previous posting I was extremely nervous about going into this location. Ironically, i was greeted by "Tammy" oh no here we go. But , no she was great. She welcomed me into the store and walked me over to a machine to check on getting a new phone. Another person walked over to assist me in getting the new phone. I observed "Tammy" with other customers and i thought , this woman is great, but the best was Myra. She help explained my plan, device and i didn't feel overwhelmed. OVERALL GREAT EXPERIENCE. I WOULD RECOMMEND YOU GIVING THIS LOCATION A FAIR TRY. I was nervous at first, but hey i was proven wrong... read more

Black friday and of course Thanksgiving (well lets just say it was fun time). I went into the store on 11th and state and they was horrible, so i decided to walk down the street to the other Verizon store on Monroe. Thank God I did. The manager, Tammy, greated me immediately and directed me to a rep to assit me. Now, yes i was a little pissed off cause they claim i didnt have insurance, but i knew i did. tammy walked over and help research my issue. We realize i got an independent insurance. She allowed me to use a loaner phone until i could get home to ohio, and return back on tuesday so i had a device that worked. can you say "GRATEFUL".... So if you're ever downtown, and you are having issues with your phone, stop in, Tammy was awesome. Now i wonder what she would do if i couldn t return the phone..uhmmmmmm, just kidding..... read more

I have enjoyed the staff at this store - however if you take the expensive insurance and break your phone your ushered off to the dark side of assuarant insurance who does not find it important to keep phones in stock. I broke the screen on my phone and not only have to pay a $169 deductable (same price if phone was stolen) but seems I-phones are on back order. APPLE STORE SELLS APPLE CARE cheaper and fixes on the same day, read more

I just stopped in this location to ask a simple yes-no question. An employee came up to me and said he would need my name and phone number so he could call a "specialist". I told him I just had a simple question, but he said unless I gave him all the information to log into the computer, he would not help me. So I left. I have never heard of anything so stupid. He did not know what I wanted to ask, so how did he know if I needed a "specialist". Stay out of this location, there are better ones around. Plus his attitude was an "I do not give a sh.... if you leave or not". I have been to better Verizon locations, stay out of this one. read more

Beware of store manager, Kathy. After waiting, she will likely take phone calls while she is supposed to be helping you. Then when she decides to return to you just to tell you there's nothing she can do to help you. That could have happened 5 minutes earlier instead of taking calls while you stand and wait for NOTHING. Even though another employee offered to answer the phone and she told him no. Very rude. Avoid this location. read more

I went in to cancel one of the lines on my account and had the non-pleasure of working with Gabby, the manager. She gave me attitude from the beginning to the end of the process, which only took a whole 15 minutes. At first she tried to tell me she couldn't cancel the line because of a change in my plan I made online to the other line - when I told her that was done a month or so ago, she gave me attitude that it's still pending. Then, like magic, she was able to cancel the line - which was communicated to me by her just staring at me with dead eyes and a "ok it's done." No asking if there's anything else I needed help with, because you know, that would require her to do the minimum requirements for average customer service. It was my first time in this store, and hopefully I will never have to return again. The other two reps in the store seemed to be more lively and friendly, so maybe I just encountered the wrong person. Girl, bye. read more

I have had very good experiences with our customer representative in the past, as our company has over 20 phones with verizon. On December 21, we went into the verizon store and spoke to our rep about a "buy one phone and get a 2nd phone of equal or lesser value free". We knew that we wanted a droid 2, but were unsure whether the second phone would be a droid 2 or a droid x. We were told that we had 30 days to make a decision, so there was no need to get both phones immediately since there would be a $35 charge if we exchanged phones at a later date On December 23 we went back to the store, bought and paid for a droid 2 and reconfirmed that we had 30 days to make a decision on the second phone. On December 27 we returned to Verizon to get our "free" droid 2. We spoke with Ms. Moore, the manager, who informed us the offer expired on December 24, so we are no longer entitled to a free phone. I tried to speak further with Ms. Moore, but she turned her back, walked away and started to do other work. On December 28, I called verizon customer service, and after about two minutes was told our free phone would be sent immediately, along with an apology. I would be very careful with this Verizon store as the manager does not back up her staff, and would certainly attempt to avoid Ms. Moore at all costs read more

The worst customer service I have ever seen. Myra, the manager should not be allowed to deal with the public. Within two minutes, our conversation went South because of her attitude. She proceeded to lecture me about how I entered the store. When I asked to speak with another sales representative, she told me I could not do so and told me to find another Verizon store. My contract was coming up for renewal, but no more Verizon for me. read more

This was the most frustrating experience I have ever had at a Verizon Store. I went in to make a refund and they literally were playing mind games with me. They first told me they had no cash on hand to give me my refund, which would take 15-20 minutes. I waited over an hour for them to get the cash, then for them to tell me that cash wasn't even an option. (Mind you, this is after he pulls out the cash and is counting it in front of me!) They would "expedite" shipping for me, and my refund would be there in a few days... More like a few weeks. Thanks for reminding me of this right away to save me the aggravation of wasting an hour and a half of my life. Don't waste your time at this Verizon. Could be a group of the biggest scumbag, non informed people I had ever been around. Would give 0 stars if possible. read more

The service I received from Verizon is unacceptable. I am shocked by the way they treat their customers. They tried to charge me $620 for a $500 phone. This is robbery. I was eligible for an upgrade, but when I went to upgrade the phone I realized that Verizon is running a scam to cheat their customers. The word upgrade does not mean pay the full price for the phone. I was told that I had two available options: 1)upgrade the phone for $100 + $40 upgrade fee and sign a two year contract. This did not sit well with me because why would I have to pay a fee to stay a customer for another two years. It seemed shady. All in all thought it seemed like I could just suck it up and pay the fee. Then I was told that in addition to the fee, my phone bill would be more expensive, and there would be a $40 line fee on my bill each month. Why would my bill be more expensive if I am signing a two year contract?! Including the $40 line fee my bill would be a little over $80 a month. 2) Pay for the phone monthly on a payment plan, and no two year contract. This "upgrade" also didn't thrill me, why would I pay full price for the phone over the course of two years if I am eligible for an upgrade? Scam. So the sales person tells me how this is such a deal because my bill will only have a $20 line charge, and I was saving so much money. Except then I am paying $20 line charge, and a $20 monthly phone installation. Brining my bill to a little over $80 a month. So in reality they are offsetting the price of the phone in the contract deal, where you end up paying the same prince and therefore are essentially paying for the phone-so no deal is being offered. I figured option 2 was better than 1 because I was saving the $140 upgrade price and fee. I told the sales person I would do option two. Then I was told "there is a $120 upgrade fee". This is outrageous, a $120 upgrade fee, on top of full price for the phone???? This is robbery. I asked for a manager, I should have asked for an adult. A person with Pink hair by the name of Octavia came to help. She clearly had no idea what she was doing, and had no authority. She was rude, didn't have knowledge of their policy, and overall it was an infuriating experience talking to her. This is what happens when people who don't care about a company at all become managers, she had no idea what was going on. I asked her why there was $120 upgrade fee if I wanted to pay for the phone in an installment plan. Meaning with the fee I was paying $620 for a $500 phone. She said it was a standard fee. Online it says that the upgrade fee with no contract is $20, no where does it say that this is for online only, meaning that they have to honor it in stores. Octavia was adamant about the fact that I had to pay a $120 upgrade fee, but that she was doing me a favor because it was a bundle and I could get a phone charger, screen protector and phone case in the bundle. I explained to Octavia that I didn't want a bundle, I didn't want anything from the store instead of the phone. She told me it didn't matter I had to get the bundle. I had to pay the fee. I then explained to her that I was paying a fee to buy a phone from them for full price, and she said but your bill will be lower. A lower bill, plus price of the phone plus fees came out to $20 less than the contract option. There is no lower bill, especially because I am sure they assume their customers will upgrade their phone again in two years so they will always be paying that much. This was such a scam. It was 45 minutes of back and forth, and she just kept saying this was all they could do for me, charge me an extra $120 on top of the full price for phone and I had to take the bundle. Maybe they are being pushed to sell a bundle, but there really needs to be an adult manager there, one who knows what they are doing and one who doesn't try to scam their customers. Verizon you are one of three big phone companies, how can you be taken seriously if these are the people you call managers. Needless to say I left the store without a phone. I came back a different day and spoke to a different manager who told me that I would never need a bundle if I didn't want one. Which goes to my point that Octavia was not only rude she had no idea how to do her job. To top it all off, Octavia was so rude she suggested I go buy a phone on amazon if I didn't like what they were offering. I ended up going to Apple, buying the phone outright and saving myself over $120. Never again will I come to this store. I recommend Octavia go through training again. read more

Tammy helped me get a DROID RAZR as a replacement from the DROID X2. She was very attentive and speedy with helping me. She was also very courteous and genuinely concerned with helping me with my problem. I don't know if we all met the same Tammy, because 85% of you all had a bad experience. I, on the contrary, had a great experience. read more

My fiance and I both traded in our iPhones and Myra and Laurie made the process so easy and painless. This is one of the best Verizon stores I have been to in a very long time! read more

I have has the worse experience with Verizon stores like actual locations. Customer Service over the phone is so much better. Went in a few minutes ago and the manager was looking off while I was speaking to her, took my phone and locked the screen while I was on a FaceTime, unnecessary to me inquiring about a new case; then the associate standing by helped out 100%. I take customer service very seriously and haven't gotten any lately from Verizon. read more

I typically go to the Verizon store close to my house in the suburbs, but I went to this one because it is close to my office. I found the man who helped me to be snide, condescending and comppletely unhelpful. I finally gave up on trying to work with him and asked how to contact corporate. The woman at corporate solved my issue almost immediatly and appologized for the attitude of this employee. Don't waste your time stoping by the store- just call 611 and deal with real professionals. read more

Can I give zero stars? This verizon store is beyond horrible. My phone, a motorola x2 (a terrible phone), was defective and after three weeks would start to randomly call people and would type endless random characters when i would try to type a text message. The people at this store will do everything they can to blame you when they sell you a defective product. The warranty on brand new phones, with the extended warranty, and insurance? TWO WEEKS. Just in case you think I may have missed typed TWO WEEK WARRANTIES ON BRAND NEW PHONES. If it breaks, even from a factory defect after two weeks all you can get is a "certified like new phone" and despite what they say, that is not a new phone. Service was awful, and they had the security guard stand right behind me. SO INSULTING. The manager straight lied to my face to get me out of the store. They swore that if I called the 1-800 number they would over night me a brand new phone. Best I could get was a certified like new phone that is almost as glitchy as the original. I will never buy a new phone from Verizon. When my contract is up, I am done and will never come back. I have had multiple interactions with them, and it does not surprise me that they have the worst rating of any Chicago verizon store. What surprises me is that they have any positive reviews at all. I would not enter this store again if it would literally save my life. read more

Had a problem getting any signal with my iPhone. Fabian calmly and skillfully navigated through various menus and soon resolved the issue. Was very pleased with their attentive, professional service. read more

Don't buy anything at any Verizon store unless you are absolutely sure you want it. You only get 14 days after purchase to return or exchange. On 4/28/15 I bought a selfie stick for my wife for mother's day. She got 2. I couldn't get back to the store to return it until 5/18 - past the 5/12 drop dead date. Now I'm stuck with something that's not needed. They won't make exceptions even though we've been Verizon customers for over 10 years. Better to shop at other retailers that have a more generous return policy. We won't shop Verizon. read more

Not sure who all these crabby people are but I had a great experience at this store. The rep that assisted me, Valance (sp?), rocked it out. He was kind, knowledgeable & had a great sense of humor. I'd visit this store again in a heartbeat. read more

Never use this store. We upgraded a phone at this store. We were told that our bill would not increase as a result of the upgrade, but it did. I called FOUR TIMES to resolve the issue, and each time was told the store manager would call me. He never did call or respond to any of the four calls. The issue is still not resolved. Terrible experience--avoid this store. read more

Was never informed of long distance charges. Called an old friend in Canada was charged 100.00 for that ONE call. Other than that the service is good. read more