Came in with an Android to change to an iPhone. Raven helped. He got through the process of…read moretransferring phone number, data, etc. Sold me an Otter box and screen saver. All is good. Ravon is soft spoken, so I couldn't always hear him, but I'm confident he'll get more articulate as time goes on, as well as smile. People love a smiling salesperson. He was patient with me and answered all of my questions.

Revising my rating to say that, eleven years later, I still received excellent customer service…read more John was a real help and was attentive to all my needs.

Amazing service! Ducan and Marc took care of me. Very professional and very knowledgeableread more

BRANDON is the one! Exceptional service and extremely knowledgeable. Highly recommendread more

Fast service! consistent delivery and I can depend on the quality of the product. Hands down…read more Highly recommended on the business and personal side.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 7105 Market Place Drive. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Aurora Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

Absolutely do not got here. I never hardly write reviews, but I have to let everyone know this…read moreplace is a scam!!!!!!!!!!! My son took his phone there for a broken screen. They replaced it for 215.00. When he got home the screen fell out and it cracked. He called them and they said to bring it back in. We were leaving for a July 4th getaway so he was not able to bring it back the next day. It fell out again and cracked worse. On Monday when we returned he took it back and they said it was cracked and needed to by another screen. My son let them and I was furious! I called the ignorant guy said it was broke. I think you know where im going with this. I got nowhere. THE VERY WORST THIEVES AND TO TOP IT OFF RUDE!!!!!!!!!!!!!!

I originally had 5 stars for these guys when I referred my mom to them. But that has changed…read more I have a phone that I cracked the screen after 4 years of owning it and ended up bringing it here because Spectrum is a terrible company, and made a mistake on my account, and would not Warrenty my phone. So after 3 months of fighting with them, I gave up, and came here because my screen was pretty much done at that point... (Couldn't see the bottom half). So I call, they quoted about $200 to do the screen on my s23 ultra. Not bad, let's do it! I get the phone back and the first thing i noticed is the back was peeling off, so he took it in the back and "fixed" it.. then i get it back 10 minutes later and it is clearly an aftermarket screen, rounded edges, doesn't show the whole picture, less pixels, and the bottom pixels started glitching! So I ask why its like that, and Sam said because it was an aftermarket screen, and the glitch was because it was slightly defective which is covered under Warrenty. And then I asked him, why didn't you give me options from the beginning? I dont want that... he then (after the fact) gave me options for a refurbished Samsung oem screen or a brand new Samsung oem service pack.. I chose the service pack. He then said it was almost $500 for that! At first I didn't believe it until I did some research and he gave me a discount for the troubles which was very nice. So I brought it back, and got the new "service pack". A day later the whole screen went green and the phone was more unusable then it come in!! On a Friday before the 4th of July so I had to wait almost a week for them to send the phone to Samsung for them to say it was "physical damage " which is not true! I never dropped or put pressure, and had an otter box case on the phone and even Sam agreed with me! So someone had to of messed up the install. He then told me that he would only charge me half for a new screen of my choosing. So I picked the refurbished Samsung screen.. and Sam said he would have it done the next day, and would be there, and that I could have the old broken screen. I get there the next day, and Sam is not there ( this was the second time this happend) and that Savan guy was there.. quiet, and slightly reluctant, not super friendly or polite. He hands me my phone, and the first thing I notice immediately is the back is pealing off (that sound familiar?) ... so he takes it back and I waited for 10 minutes for that to be done the correct way... again... He also refused to give me the old broken screen that Sam said I could have but showed me a little capacitor that supposedly was the issue, he said they could use parts off if the old screen.. What a bunch of scammers! He was also pretty rude till I explained what Spectrum had put me through and this whole process.. THEN he kind of lightened up. I get home and my screen is AGAIN glitching out if noowhere... Touching, scrolling and doing things without me touching the screen! I adjusted some settings (turned off sensative touch etc) and it helped but it still is not the same, and is hard to do precision things.. I will never come here again. I dont recommend. I have an iPad that needs a screen, a computer that needs fixed and a few other things that I was about to bring, and many people to refer, but now I'll take my business elsewhere. If the service pack would have been done correctly the first time, or at least been covered seeing how I never dropped the phone, or damaged it myself, I would have paid the full price for the original service pack if the phone wouldn't have broke. This is assinine, and i hope upper management, and the owner sees this! I think Sam was trying to help, but whoever did the installs needs to go back to school!!

Terrible customer service!! Nobody answered the phone the entire day! I ordered phones and was told…read moreby customer service after 6 hours ( they told me ready in 2hrs) told me to go pickup. When I got there, the young guy working was in no hurry to do anything & told me he was calling his GM. Which I was then told the kid don't work that location and I can make an appt for another day! This all could had been figured out with the kid answering the phone!! I'm switching carriers & I advise EVERYONE steer clear of this location!

I spoke with corporate AT&T and got an erroneous bill removed. All these people had to do was call…read moreAT&T and verify it was removed and I would have started service and got a new phone. Yet the 2 people there were too lazy to do this l. Lost a big sale because of laziness

Here's the thing. We didn't even get to the repair or sale. My goal is not to disparage, rather…read morecritique. The information gathering stage just needs to be...better. There's a way that information gathering can be done in the natural flow of the conversation. Do not: Be confrontational: This is something as little as the words you use, the tone and the pace in which you say it. Cutting your customer off as he talks through things (It's been a long day. I've been at this since 830am and was ready to buy a phone. There's a way to tactfully correct your customer. When I said Samsung store, i meant to say they said they had a Samsung Diagnostic Computer which analyzes the contents. Yes, they are an insurance company. But they told me what was up, didnt pitch anything new and apologized. Maybe they were lying. But in the end they handled the situation w tact Indirectly call your customer a liar: You asked me if the phone got wet, anything spilled on it, do I let my kids play with it? Not to my knowledge and no my kid doesnt play w it. And then I was gonna say but who is 100% when it comes to spill or splash? But I didnt even get that far. You cut me off saying, "Hey man. Im just asking you some open ended questions (Nice, all good sales books recommend those) but then you said you said your kids dont play w it, I think they do... Bro, just keep that last part to yourself. I walked at that point because my phone is my livelihood. I dont know of anything spilling on it. Another reason my kids dont use my phone is because they have a PS5, PS4, Switch, DS, Fire Tablet, Samsung Tablet, Nintendo DS and other laptops of the like. When I said no, I meant it. Again, this store probably does good work. Just need to brush up on some modern sales books. The Little Red Book of Sales Jordan Belfort: Straight Line Selling Dale Carnegie: How to win friends and influence people. Think and Grow Rich" Napolean Hill These are great starts if you havent already read them. There are also great videos on youtube on the meet and greet and the art and science of information gathering. Wish you the best and here's to no more encounters like this one!

Great customer support! great deals! I walked in left out with a repaired phone in 10 min and it…read morefelt great having my phone back to normal thank you!

I went to my local Verizon store where the employee had no desire to help me. I left and drove to…read morethe Solon, Ohio store. I was greeted by a smiling young man named Quan. He was welcoming and friendly. He helped me with a new plan, a new phone and a case. He was very patient and kind while I was asking 75 questions! He has great communication skills and is very knowledgeable. He was clear and concise while explaining everything. I was impressed with how professional and focused he was while multi-tasking. He provided excellent customer service. He has an amazing personality and is a true asset to your company. A BIG A++++++++ for customer service

My sister's phone was not taking incoming calls. I called the Verizon store's number which was no…read morehelp, and I didn't have an appointment. I drove to the store anyway, and a tech was going car to car talking as customers were not allowed in the store. Shopping was online, and then curbside pick up. I talked to the tech. The tech thought that the SIM card may not be connecting incoming numbers. I would need to have my sister and her phone with me for service since I was not on the account, as there are passwords. So now I have a plan. Everyone I saw were wearing masks.