The owners have always got right back to me promptly anytime I've ever had questions or did…read morebusiness with them!!! Thanks guys!!

My Samsung Galaxy Note 3 sat in about an inch of water for a couple of hours. I tried the rice…read moretrick for a few days, then I tried the freezer trick, but still no screen function. I took it in to the Verizon store and they kindly told me it was all over and I should look at picking up a used phone - it seems the Note 2s are going cheap on eBay. But then I was directed to GetMoe and on the SAME DAY I took in my dead phone, Moe had it back and running! Like MAGIC! I used to manage a technology store where we did in house repairs, so I know a little of what is involved. Moe did a fantastic job and he had the tools and parts needed to service all the big brands. If your cell phone is busted - go see Moe! NOTE: GetMoe may not be open right at ten am. Call ahead if you're making a trip to the store, and make sure they're open.

Came in with an Android to change to an iPhone. Raven helped. He got through the process of…read moretransferring phone number, data, etc. Sold me an Otter box and screen saver. All is good. Ravon is soft spoken, so I couldn't always hear him, but I'm confident he'll get more articulate as time goes on, as well as smile. People love a smiling salesperson. He was patient with me and answered all of my questions.

Revising my rating to say that, eleven years later, I still received excellent customer service…read more John was a real help and was attentive to all my needs.

Amazing service! Ducan and Marc took care of me. Very professional and very knowledgeableread more

BRANDON is the one! Exceptional service and extremely knowledgeable. Highly recommendread more

Fast service! consistent delivery and I can depend on the quality of the product. Hands down…read more Highly recommended on the business and personal side.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 7105 Market Place Drive. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Aurora Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

Came here with my phone that had the black screen of death. But in an hour, they brought it back to…read morelife. This place is very good and fast. Plus, the quality is outstanding. I had quite a bit of a problem child phone (Samsung Galaxy Z Flip 6) but it was no challenge! In addition, their pricing is very fair.

This is a con artist place; you should run from it. They rip people off and rob people of their…read moremoney. They tell you that something comes with a warranty and doesn't, and then try to get more money out of you. The police said they're known for... they fake fix xbox and PlayStations

I spoke with corporate AT&T and got an erroneous bill removed. All these people had to do was call…read moreAT&T and verify it was removed and I would have started service and got a new phone. Yet the 2 people there were too lazy to do this l. Lost a big sale because of laziness

I should have looked at reviews before coming to this location. Horrible customer service! I…read morepurchased my iphone 12 otterbox screen cover charger and left when I left I had no boxes for anything. I did not realize it until I returned home and I had a bag with my old iphone x that I was trading in for the 12. It was memorial day so I went back next day and said u guys should have kept my x iphone and i need the boxes for my new phone otterbox and screen cover. They did not have them. I still have charger and usb in box and wanted to exchange for a new screen protector-since mine cracked. Store manager said no way- it has been 5 months- which it has not, still i. Brand new box and I got it at this location. STAY AWAY from this location!

Love the staff. Great customer service. Fast efficient and very friendly. 5 starsread more

Here's the thing. We didn't even get to the repair or sale. My goal is not to disparage, rather…read morecritique. The information gathering stage just needs to be...better. There's a way that information gathering can be done in the natural flow of the conversation. Do not: Be confrontational: This is something as little as the words you use, the tone and the pace in which you say it. Cutting your customer off as he talks through things (It's been a long day. I've been at this since 830am and was ready to buy a phone. There's a way to tactfully correct your customer. When I said Samsung store, i meant to say they said they had a Samsung Diagnostic Computer which analyzes the contents. Yes, they are an insurance company. But they told me what was up, didnt pitch anything new and apologized. Maybe they were lying. But in the end they handled the situation w tact Indirectly call your customer a liar: You asked me if the phone got wet, anything spilled on it, do I let my kids play with it? Not to my knowledge and no my kid doesnt play w it. And then I was gonna say but who is 100% when it comes to spill or splash? But I didnt even get that far. You cut me off saying, "Hey man. Im just asking you some open ended questions (Nice, all good sales books recommend those) but then you said you said your kids dont play w it, I think they do... Bro, just keep that last part to yourself. I walked at that point because my phone is my livelihood. I dont know of anything spilling on it. Another reason my kids dont use my phone is because they have a PS5, PS4, Switch, DS, Fire Tablet, Samsung Tablet, Nintendo DS and other laptops of the like. When I said no, I meant it. Again, this store probably does good work. Just need to brush up on some modern sales books. The Little Red Book of Sales Jordan Belfort: Straight Line Selling Dale Carnegie: How to win friends and influence people. Think and Grow Rich" Napolean Hill These are great starts if you havent already read them. There are also great videos on youtube on the meet and greet and the art and science of information gathering. Wish you the best and here's to no more encounters like this one!

I went to my local Verizon store where the employee had no desire to help me. I left and drove to…read morethe Solon, Ohio store. I was greeted by a smiling young man named Quan. He was welcoming and friendly. He helped me with a new plan, a new phone and a case. He was very patient and kind while I was asking 75 questions! He has great communication skills and is very knowledgeable. He was clear and concise while explaining everything. I was impressed with how professional and focused he was while multi-tasking. He provided excellent customer service. He has an amazing personality and is a true asset to your company. A BIG A++++++++ for customer service

My sister's phone was not taking incoming calls. I called the Verizon store's number which was no…read morehelp, and I didn't have an appointment. I drove to the store anyway, and a tech was going car to car talking as customers were not allowed in the store. Shopping was online, and then curbside pick up. I talked to the tech. The tech thought that the SIM card may not be connecting incoming numbers. I would need to have my sister and her phone with me for service since I was not on the account, as there are passwords. So now I have a plan. Everyone I saw were wearing masks.

The cartridge did not fit. I took it back to the store. I told the Tech Manager, Chris, that the…read morestore didn't carry the number of my cartridge, and the one sold to me didn't fit. Well, guess what? Turns out I didn't know that the toner cartridge had to be taken out of the old unit holder, and the new cartridge put in. Chris listened to me, looked over the cartridges, explained to me the numbers, and showed me how to remove the old one, and insert the new one. Amazing. Chris was wonderful. Thank you for making my "return" an easy fix.

Came here a couple nights ago and it was a quick, efficient trip. I was looking for a few items, an…read moreemployee showed me where the items were, and I was able to get on my way. Would definitely come back for future office supply needs.