Thank you Bryan for all the help today. I had been experiencing terrible service recently and tried…read morecalling customer support to switch my eSIM to a new phone. I was extremely frustrated but Bryan Was phenomenal at resolving the problem quickly and he was very empathetic. Thanks

Woah. Went in. Bryan asked me what I wanted and what phone I had. I told him I didn't know. It…read morewas an old phone, I knew that. He made a strange gesture at me and I said I would come back later. He told me to never come back. No salesmanship whatsoever. Go to mayfield.

T-Mobile store in South Euclid is corporately managed store, not an authorized retailer. In theory,…read morethis means that you can complete various transactions and receive better support. In practice, the experience is lacking. PHONE INTERACTIONS: Prior to coming to this store, I did not have a great time becoming T-Mobile customer. On average, I spent around 3 hours on the phone setting up service and completing other transactions either corporate. During the process, I called this store in South Euclid about purchasing a new phone. They were very dismissive and sent me to corporate. After the setup was complete, corporate sent me back to the store to mail back my phone (trade-in) for added convenience. I wish that I chose another location or sent it via another service. STORE EXPERIENCE: I arrived at the store and immediately serviced which was great. The employee assisting me couldn't have been more disinterested in my transaction. He was heavily leaning on the counter, watching TV show episodes on his phone, and eyeing attractive customers during my transaction. During my interaction I had no idea what was going on and the status. There were no words exchanged and no opportunity to ask questions. I observed other staff very openly rolling their eyes at customers. It is in no way a good customer service. I found the experience to be strange. STORE: The store is centrally located in a plaza on Cedar Road in South Euclid. It is easily accessible from South Euclid, Cleveland Heights, and Beachwood. It's right down the street from the highway if you're traveling. The parking lot is spacious but hard to navigate. There are "no entry" signs to the main road (Cedar) and other parts of the parking lot. The plaza contains other big retailers and some restaurants in case you need to run a few errands. The store is clean and well stocked. I was surprised that even mostly sold out iPhone 17 cases were available at this location. Overall, this is not the store that I'll be returning to. While it's clean and centrally located, the service is very disappointing. I'll visit another store in the future and hope for better experience.

Yesterday afternoon, I had a wonderful customer service excellence at Verizon Wireless in South…read moreEuclid (Cleveland). DJ was very helpful and the entire staff was welcoming and friendly. My needs were satisfied. DJ was the epitome of professionalism.

****highly recommended**** Came to store to get 5g internet. Was assisted immediately by Uriah (I…read morehope I spelled his name correctly). Uriah was incredible helpful, very knowledgable and not only did we discuss my business cell phone plan for any possible upgrades/changes, but he shared the best possible deal for me to get 5g internet. I SAVED money going to the store rather than dealing with Verizon online. Plus, I got other lingering questions I had answered. If you need/change of service, go to Uriah. He will answer all your questions, so you leave the store informed and happy. Thank you Uriah and (Nate---for being such a great store manager).

Very nice selection of batteries. For campers and RV road trippers, you'll find what you need here…read more Staff is prompt, helpful and carried out heavy batteries to my car. Thanks so much for keeping quality on the shelf.

This place has some of the weirdest return policies I've ever seen. I bought a motorcycle battery…read morefrom here with cash but when went to return it, they refused to give me cash in return and said "anything over 20 dollars will be sent by check in the mail" this is one of the shadier return policies I've seen. DO NOT BUY FROM HERE!

The guys that work here are awesome, really friendly, and they have a pretty good selection of just…read moreabout everything with decent prices

I have never left a review on anything in my life, but I left here taken advantage of. I bought a…read morePlaystation 4, and purchased a warranty. The Playstation was defective in many ways. This sucks in the first place because I live 30 minutes away and now have to spend another hour in the car, but because of what was offered I decided it was worth it. I called in and the person I spoke with said they'd swap it out for a Playstation that is a level above the one I purchased for $10-$20 more.. The reason for this is that they thought they were out of the level of Playstation I bought. when I arrived the manager reneged on the offer, and said I'd have to pay the full difference for the better Playstation. They found they did have one left that was the same as mine. FINE. That is okay. Reneging is not okay as a business, but giving me the same thing if you have it is okay. However the manager said I needed to pay again for the warranty on the new one.. THIS IS A PAWN SHOP. Things are negotiable. It would have been nothing for her to take off the amount of the warranty and allow me to leave with an okay experience.. Instead she wanted to suck every dollar she could out of me. After spending 2 hours in the car dealing with this, and being sold a bad system.. You just can't do a single thing for me? I would have never drove all the way back there had I known I'd be spending more money on the exact same thing. My girlfriend is moving in 2 weeks and needs a new tv. I was planning on buying it from this place, but that is not happening now. Just really bad business, and I could see this is the type of place to get you for everything they can. Not concerned with repeat business.

Guy was very informative and patient, also smells very clean and looks neat! I like how helpful he…read morewas and cared about providing good customer care.

I took my phone into them to get my iPhone 6s fixed they did an amazing job by far the best price…read moreand service I've ever had!

this place is a scam with there 50.00 down phone they dont tell you that your getting a used phone…read moreand they sell you a used Iphone 15 for 790.00 when you can buy a new one for less and they dont show you that you will be paying 1700.00 for the phone untie after you make your 1st payment ,had to beg for a refund if you need a phone there are lots of places that will get you a new phone for a lot less and by the way you dont get it for 50.00 down it cost over 80.00

They have a Wonderful Staff everyone is very helpful and friendly. Service with a smile is always…read morereceived.

Fantastic employees and awesome prices! The staff here…read morereally makes the difference! They're always so helpful and friendly, and they know their stuff. The deals and prices are great too, and I always leave feeling like I got the best value for my money. The owner has created an amazing shop!