I am sad that aha is no longer open. I am not at all tech savvy but I could go into aha with total…read moretrust and confidence that I would not be screwed over or taken advantage of. There were even a couple of times where Joel took the time to trouble shoot and ultimately fix whatever the issue was and then offer no charge. Looking back, I wonder if this was possibly because my issue was minor- something that most people would be able to understand and therefore take care of on their own but either way, in this day and age, it's next to impossible to find that kind of generous kindness. As a thank you, I always tipped him. Yesterday I had to jump through hoops just to try to fix my phone and to buy a new phone. It was very stressful and annoying. The whole time I kept saying to my husband that I wished aha was still open. So Joel, if you see this, thank you and know that a lot of people miss aha!

Joel was awesome. He is always very helpful and informative, and is willing to go the extra mile…read morefor his customers. I have Simple Mobile that I got through him, and my partner is on Page Plus, also through him, and the service and phones are great - so much better than Boost that I had before. I'd highly recommend Aha! Wireless to anyone looking for better service (just not Boost), and a great price on repairs - my broken iPhone screen cost less than half the price of the Apple store, and I haven't had a problem since! Great job, guys!

Came in with an Android to change to an iPhone. Raven helped. He got through the process of…read moretransferring phone number, data, etc. Sold me an Otter box and screen saver. All is good. Ravon is soft spoken, so I couldn't always hear him, but I'm confident he'll get more articulate as time goes on, as well as smile. People love a smiling salesperson. He was patient with me and answered all of my questions.

Revising my rating to say that, eleven years later, I still received excellent customer service…read more John was a real help and was attentive to all my needs.

Horrible! Do not recommend at all !! The internet is slow and buffers constantly, same as the…read morestaff. You can't get i cancelled

Just left T-Mobile the mother -daughter duo were wonderful,quick and helped set up my moms phone …read more Thank you !

Not sure if I have correct office but I've been dealing with the office of the President of…read moreCricket. I purchased a phone on line unfortunately I had to cancel it I called within 48 hours to cancel. I was told it was cancelled. Not having a good feeling about it I called the next day to make sure it was cancelled.the yi7ng man I spoke to said it had not been canceled but that he would cancel it right then he asked me if I was going to be using my number and I said I had planned on using the number I had he said well it's a good thing you're canceling because we have a new configuration and your number isn't going to work so it would have been canceled anyway I said well good he said you should be receiving your refund in five to seven days I said will I get refunded for the $60 plan I bought also because it's not I wouldn't have worked he said yes you will and I said okay thank you goodbye 5 days went by 10 days went by 15 days went by and no refund I had a letter that stated that the money wasn't going to be taken out of my account until I received the phone but it was taken out of my account right away a letter later said that I was not entitled to refund something to do with having both of them phone during a time of in the middle of billing I didn't really understand what it meant but their policy is you have I believe 14 days to cancel a purchase like that and they were not going to stand by it they refuse to refund me my bank even tried to file for them to refund me and they still refused. I put in a informal complaint with the FCC the FCC contacted them and I received a phone call from The Office of the President of cricket the man asked me to tell him my story so I did he said he would investigate it took approximately 2 weeks for them to decide that I was entitled to a refund for the phone and my plan I told him I no longer had the phone I was very frustrated because when I decided finally I needed to have a phone because I hadn't had a phone I tried to have it service turned on only to find out that the phone had issues and they couldn't give me service on that phone that I would have to turn the phone in I said I'm really resistant to turning in the phone because I will get back a used phone that's refurbished that I paid for a brand new one the gentleman said well you'll have to talk about that with them at this point I had already just paid him another $40 to try to get service on the phone because the 60 I had paid wasn't going to work for that I said if I turn in the phone it'll be another month before I get it back so I'll have paid another $40 for another month of service I'm not going to be able to use he said I'm really sorry. After that's when I call the FCC so on November 19th of 2024 I am told I'm going to be mail to check for the $60 plan I said thank you very very much said I should be receiving it anywhere from 7:00 to 10:00 maybe 15 days I said okay I will look for it in December around right before Christmas I called I have not received the check they told me to wait longer finally in January of 2025 I received the $60 check I said okay finally it's over I took the check down to my local Merchant to be cashed low and behold two days later I find out that the check was bad now I have a $25 bad check fee to pay to this Merchant plus my reputation is no longer as good as it was before this check I was really upset I called cricket and I said this was completely and totally unacceptable and that on top of the $60 they owe me $25 because had that check been good I would not be having another debt they said they had to investigate I said well that's on your end because I did nothing wrong and I said I didn't want another check I wanted them to direct deposit because I don't know where to cash this check mail and I don't trust their checks they sent me a check anyway and they refuse to acknowledge any wrongdoing on the $25 bad check fee that I got because of them so beware if you have Cricket or you any money make sure you check with their bank make sure the funds are in it and that they have the right account number in the right routing number on the check otherwise you could be stuck with the bad chick feels so so all I know all I got back was really $35 after the 60 and the and the $220 I spent on the phone that's all I got back there's no Integrity of that company to not acknowledge that they are responsible for me having to pay a fee on their bad check is just. I wish I could give mine a Stars but then there's not enough stores cuz it definitely more than five.

Lavanya was amazing, she helped my mom and I pick out the phones we were looking for and was very…read moreknowledgeable great customer service!

Nick is the most knowledgeable phone expert in the business. He will help you buy, service or…read morerepair any phone of your choice and do it with a smile. I've gone there for years, would never go anywhere else.

Love that every time I crack my iphone screen protector, they put on a new one for $10.read more

Great service from James who stayed beyond closing time to help us out. I was so grateful for his…read moreexpertise and professionalism. Great job!!

The guys that work here are awesome, really friendly, and they have a pretty good selection of just…read moreabout everything with decent prices

I have never left a review on anything in my life, but I left here taken advantage of. I bought a…read morePlaystation 4, and purchased a warranty. The Playstation was defective in many ways. This sucks in the first place because I live 30 minutes away and now have to spend another hour in the car, but because of what was offered I decided it was worth it. I called in and the person I spoke with said they'd swap it out for a Playstation that is a level above the one I purchased for $10-$20 more.. The reason for this is that they thought they were out of the level of Playstation I bought. when I arrived the manager reneged on the offer, and said I'd have to pay the full difference for the better Playstation. They found they did have one left that was the same as mine. FINE. That is okay. Reneging is not okay as a business, but giving me the same thing if you have it is okay. However the manager said I needed to pay again for the warranty on the new one.. THIS IS A PAWN SHOP. Things are negotiable. It would have been nothing for her to take off the amount of the warranty and allow me to leave with an okay experience.. Instead she wanted to suck every dollar she could out of me. After spending 2 hours in the car dealing with this, and being sold a bad system.. You just can't do a single thing for me? I would have never drove all the way back there had I known I'd be spending more money on the exact same thing. My girlfriend is moving in 2 weeks and needs a new tv. I was planning on buying it from this place, but that is not happening now. Just really bad business, and I could see this is the type of place to get you for everything they can. Not concerned with repeat business.

I didn't realize uBreakiFix by Asurion (in Stow) was a specialty repair store for cell phones, etc…read more However, when I couldn't get the lid of my vacuum cleaner canister back on, I brought the "canister" into the store. "Nick" was very kind and not only explained the purpose of the repairs they perform, he was kind enough to take the time to help me secure the lid back on the canister. I really appreciated Nick's time and assistance when he could have said, this wasn't the type of repairs they performed. Thanks Nick! I really appreciated your kindness and problem solving! Customer service is #1! Bob Heller, Stow, OH

Angel helped fix my phone display in a matter of minutes. I am so grateful, 10/10 I would recommend…read morethis store. They consistently have employees who are knowledgeable and trained and the best demeanor. Thank you again, Angel!