Michaels at Eastgate is located convenient and central location in Mayfield Heights. It's an…read moreespecially easy stop if you're an efficient shopper looking to visit multiple businesses at once. There are multiple large retailers in this area - Target, Aldi, Marc's, and others. I recently stopped in at Michael's for my raffle building endeavor. LAYOUT, INVENTORY: The store is well organized and stocked. The layout resembles other Michael's stores. Aisles are labeled. There are quite a few obstructions in the aisle like random ladders without active stocking. Inventory is challenging to find. There is no staff on the sales floor to assist customers. To expedite my visit, I looked at every item on the website and its location. Not one of the my ten items was in the right location. All items were at least one aisle off. It was really inconvenient. A lot of the inventory is also damaged yet on the floor. For instance, wood nesting doll had significant cracks. I purchased multiple items like scissors (all wildly expensive and generic), faux pinecones, cellophane, and more. SEASONAL STOCK: You can currently find months worth of inventory at this store. Christmas (on sale), Valentine's Day (on sale), Easter, and spring. Whatever you're ready to celebrate is here! There is no general holiday inventory location so browse the entire store for festive pockets. SERVICE: The service was not strong at this store. There were no sales associates on the sales floor. There was one sales associate working the checkout and simultaneously assisting self-checkout customers. In addition, almost every customer with sales items experienced issues at checkout (mostly wrong prices). As a result, the line quickly backed up. The store would benefit from additional staffing due to such a central retail location. PARKING: Shared plaza parking is available. My visit to this Michael's was a little aggravating. I was not pleased with my inability to find inventory in the right aisles. I could not quickly shop due to the lack of sales associates to assist. I'd rather visit other craft stores for a more personalized and supportive visit.

Great store to pick up items for your crafts or decorating needs. The staff are always friendly…read more My daughter usually finds great specials and always enjoys stopping in for some materials.

Fun shop where you can buy, sell, and trade anything from music, movies, games, and other…read morecollectibles! I had a very pleasant experience here! The staff greeted me at the door and allowed me the time to browse their selection, which was pretty large and diverse in each category! The video games section is what caught my eye though- so many games at very reasonable and affordable prices! Don't bother going to GameStop, stop by here for your Used Video Games! I brought a copy of Fallout 4 on Xbox One for only $4 up to the counter and they said if I was willing to go for one without the cover art booklet it would be $3. Sign me up! They also allow you to check the quality of the disc before you purchase it! Highly recommend checking out The Exchange, you never know what hidden gems you might find!

Unprofessional. 7 people in the store doing nothing. Got my items stolen from inside store, worker…read morerushed me out stating "he would find it and contact me" after only looking for 45 secs. Asked if they could check out the camera all 7 employees were incapable. Never going back there probably was biased related but whatever......​

Hi Today June 6th 2026 I was at your Mentor Store and knew the items I needed to purchase to teach…read morea Garden Club class, both of these employees not only knew what I needed but, took me to the items and offered other items that might meet my needs. One was Dale - I did not get his last name and the other person was Hannah Smthe. You should make it know that they are the kind of employees that make Hobby Lobby a success.

Love this Hobby Lobby! The team is very helpful! Great customer service and a super variety of…read moreproducts! Bought greenery for my daughter's wedding here. It went perfect with the vision she had for the centerpieces. We bought extra and returned the unused ones and they were great at the returns. ( it helped tags were still attached and we had receipts) Just love this location! Sales are good to keep an eye on. They help defray costs for purchasing for a big event. Keep it up!

I had purchased lids for my buckets at the akron location these lids are even listed on website and…read moreeven though I had the receipt they refused to let me return them at this location and the staff were very rude and repeatedly told me they didn't care when I would state that i had the receipt and even said good for you we are not returning them and said it wasn't their fault that the akron location sold me something they shouldn't have saying they never saw the lids before he also said he didnt at any of the four locations he apparently worked at very dissatisfied and disappointed... smh ‍

The service here is great, and it's the nicest looking store of the 3 locations I've been to. The…read morepeople here do their best to help customers not only in selecting products but also in getting you the most value. They are more than competent (which is more than I can say for the workers at the Solon location that can't handle a simple return where you literally just scan the receipt and product) and go above and beyond to make sure they do right by you. Everyone that I have dealt with (Mike, Carly, and Nick) were super warm and helpful. Go here and you will be in good hands.