The receptionist was the only professional person. The two male employees who neither introduced…read morethem selves nor had any kind of acceptable customer service mannerisms where very rude. I ended my appointment because they all keep asking me if I wanted to see near or far? I have never heard this question at a eye exam. The supposed owner claimed to be a pastor, I left and went outside to wait for my ride and he came outside and called me ignorant and told me I had no friends and nobody liked me? I had never seen this person ever in my lifetime so he had no knowledge of me. I keep saying you are supposed to be a pastor and you talk to customers like this. A person driving by turned around to come back to ask if I was ok because he heard the insults coming from this man's mouth. I am a senior citizen and this place was recommended by my insurance company. This place was horrible.

They love to take advantage of people who are on care source. PEOPLE really need to be aware of…read moretheir insurance policy with this place. Because they will lie just to get more money out of you without going through the insurance process. Here's what happened to me back in May on the 17th. I took one of my kids to get a replacement pair of frames for his glasses, which were covered under his insurance. If they put in the right paperwork for them. But they held his glasses and told me I needed to pay $30 for them. Even though they were covered. I have been in contact with the insurance company and this place to get my money back. But they are giving me the run around, and there's nothing that the insurance company can do over the phone, and they know this, too. So please be advised about this place.

I have been using Eye Optical as my Eye Glass Provided since 1988. Dennis and the staff have done a…read moregreat job in takining care of my needs.

My doctor recommended Eye-Optical because the cost would be less to me than going directly thru…read moretheir office. Last year I had to have my Rx changed twice within only a couple of months. They made my glasses quickly and didn't even charge me the second time around. They have a forever customer in me (just hope they are around for another 50 years, even if I won't be). Agree with others, staff is friendly and great service!

Excited to see what new pair of glasses I choose for this year. They have plenty of choices great…read morebrands.

As a nurse I was looking for an alternative to my everyday PPE at work. I wear glasses, which by…read morethe way I also received from Mileti Optical. I needed protective goggles over my glasses. I reached out to Victor there. Nit only did he intently listen to my needs. He made me feel valued, and I could tell he wanted to make sure anything he offered me was exactly what I needed. After some thoughtful questions and time he suggested COCOON. All I can say is WOW. Not only did this fit my needs they are stylish! If you are a healthcare worker I would definitely reach out and get a pair or two or three! They come in different colors and designs. They sit perfectly over my glasses. I ordered two COCOONS. No matter if you are at work or home, this investment towards the safety of your eyes is well worth it. They are reasonably priced and definitely make you feel stylish. Will definitely return. I support family businesses. I hope you do to. Stay blessed!

thomas pattison here...please excuse the large print and errors as i have no left eye and my right…read moreeye has a little eye vision... here is my story... .. i worked in media news all my life and over a year ago i had some trouble with vision and ended up at cole eye institute in beachwood with a doctor sood... i was told i had glaucoma but my vision in both eyes at the time was still 20-20 and my eye pressure was about 20 in both eyes... doc sood talked me into doing a surgery which was to be a easy one to lower the pressure even more in my left eye... the surgery happened and doc sood also took out my cataract... the surgery had a bad result.... my pressure went way up and not down in that eye and they eye would not open... i was in pain and the eye would drip like a faucet... the doctor said it would take six months to a year to heal and that time came and went and i still was in pain and the eye would not open... doc sood gave up and sent me downtown and said they have better ways to treat me there.... i met a doc petkovsek and he was great... i liked him right from the start.... he also sent me to a cornea doc tohave him look at it and he did and said the eye was damaged too much but i needed to get the pressure down in the left eye as it was dangerous... doc petkovsek then said he was going to do another surgery on the left eye and try and get the pressure down and he did it and it did not come down and he repeated yet another surgery months later and this time it worked and the eye pressure came down... the problem was the eye was still shut and dripped like a faucet and was still in pain.... the doc said give it time six months to a year to heal and then he would get the eye opened via surgery... a year went by and i still had no left eye and had to hire help to drive me everywhere and help me in the home as i now had only one eye that had poor vision. ... i am paying out a small fortune to helpers due to what doc sood did to me... i went hunting for financial and medical insurance help and found none... i went to the sight center to help me and they failed me... got seriously depressed and lost the ability to do tv s[pecials or anything. close to a year later doc petkovsek sent me to another doc to open the eye finally and i went and saw him four months later and he refused to open the eye as he said the damage to my left eye was great and it would not work with my right eye ... i left even more depressed... doc petkovsek did not give up and he had another idea he had to get the left eye working with the right eye and would try prism glasses... i then waited agian for this appointment with a prism doctor and i saw her and she said to me, what do you think i am, a miracle worker... i then set a appt with yet another prism doc and she at least did a little to see if it would help me... she said yes... i called and wrote the ceo of the clinic and the ombudsman and the head of cole eye and begged for help... no one helped me... no response from the ceo or the cole eye head but got a response from ombudsman who said she was going to try and get the money i spent for aids back and help put a team together... i never heard back from them again. then doc petkovsek was out for months ashis wife had a baby. i still have no left eye and it drips daily and is in pain... i went to the cleveland clinic physical therapy people and asked them to train me how to live blind and they said they had no ot people trained in vision training.... afterthe prisom people said it would help doc petkovsek sent me back to the eye lid surgeon who said no to me... his name is doc perry... he was booked for a year so i ended up seeing his wife who is the only other person at cole that does eye lid surgeries.... she said nothing but negative things and then walked out of the room... . i still think the world of doc petkovsek as he at least tried... all doctors are saying for me to go to another hospital to have them fix what the cleveland cole eye center did to me... i would think the cleveland clinic and cole eye center which i had put on a pedistal above all others would have the care, integrity and honor to try and fix what they broke..... i guess not.... on the positive i will also say the surgery staff for all the eye surgeries i had and cancer surgery is nothing short of spectacular.... tom pattison

I am used to rude people working in most places. I was manic when I walked in, I have issues. I…read morethought they were looking at me like I was crazy. I am, pretty much and to be honest. Once I filled my paperwork out and calmed down a little bit, I was called back. The female that did my eye health exam knew what she was doing and how to do it. Ended up conversation and realizing what a small world it is when we were talking about Bellevue TN. We both have family in that small suburb in TN. The doctor, Dr. Kretch explained to me what was going on with my eyes and how important it is to protect my right eye. Explained what was wrong in the most detailed, yet simplified way than any other doctor I've had in all of these years I've been on this floating rock in space. definitely recommend this place if you need contacts or glasses or both.

So I was new to this office. I had trouble with Libby on the phone l. we went back and forth about…read morethem being in my insurance. I gave her my insurance information, their Dr ID# with my insurance, only for her to say she can't verify my coverage and needed to have her office manager look into it and call me back. Took 2 days to get back to me. we scheduled my appointment. I waited 2 weeks for this appointment. Appointment was confirmed via text. the day before my appointment I received a voice reminding me of my appointment and that there would be a $44.00 charge for the special retina screening that this doctor requires at all appointments. No matter if you are a new or existing patient. So I called the office to I quite about why am I just now being told about this charge. And mind you, insurance doesn't cover this. I was offered to reschedule with another doctor who doesn't require this. To reschedule would push me to Sept 18th. I asked for the office manager to give me a call. I was not paying for something that wasn't communicated to me when doing back and forth about verifying my coverage. The office manager did call me back and she understood that her office didn't communicate this properly to me. We split the cost. Now fast forward to the day of my appointment . Get there. The staff must have talked about me before coming to my appointment, because their attitude, body gestures and tone in their voice was cold. They were not friendly to me at all. Except for the doctor. He was good. But whoever employee # 034462. You were rude. I ordered my contacrs, paid and was handed my receipt without any communication as to if my contacts were in stock or not. So I asked. Rudely was told I will get a call in about 3-5 days.

I came in on Monday morning under special time-sensitive circumstances that required immediate…read moreattention. Although the establishment was fully booked for the day, I was able to be seen right away and was treated with the upmost respect from start to finish. I received recommendations for frames, filled out a quick survey, and was seen for my eye exam within 10 minutes of getting checked in. The staff have great communication/ workflow with eye examiners and eye doctors on staff. Customers were also taken care of as instore traffik was picking up into the afternoon. Everyone performed with ease, calm, professionalism, and most importantly with a good attitude! Everyone cares deeply for your eye health and wants what's best for the customer. Please treat all healthcare workers and staff with kindness and respect if issues arise, they truly have all of our best interest in mind. Thank you Destiny and the America's Best Team for all your help! Will be definitely coming back and recommending to my friends!

Steelyard location first I had to wait 2 hours for my scheduled appointment to be seen, then get…read moreexam via video call. I get a email stating my contact delivery would be March 26 and I go to pick up and they say they haven't arrived yet. I order my glasses 2 days later and got call to pick up and the person who order was supposed to order one pair for reading and one pair for distance nope and they was both different colors, why did he order the same color and both for long distance reading. And still being told none of my contacts was in trial pairs at that and no I dont have insurance I am paying out of pocket. Not satisfied upset disappointed I have been going to ameicas best for over 20 years.

Very rude people felt like they was racist tried to return my glasses that I ordered on line…read more lady acted like she couldn't help me and she did everything to prevent it I will never shop at lenscrafters again they need to learn to stop being racist to customers I don't care what color they are you can feel the mood as soon as you walk in the store it's disgusting!

Great experience, was taken care of by Ryan. He explained…read morethe different levels of lenses, recommended the proper one for my line of work and not try to upsell me just for commission. Definitely will be back.

My friend needed to get a new screen for her phone so we decided to pop in here. They didn't have…read morethe screen she needed but they made a quick call and went to go get the screen needed. I thought that was really nice, since most places would've been sorry for your luck. We waited about 15 minutes for him to come back. One of the other employees offered my friend a chair since they only had one and she had a hard time getting off of that one. It's very open as in a bit empty inside but they sell phones, cases, screen repair and other things you would find in convenience type stores. The two gentlemen we dealt with were really friendly. Her phone screen replacement was $90 for an iPhone 13. At least we know of a place close to home to get the screens fixed for a decent price.

Very nice inventory and selection of phones, accessories, speakers and more. These guys can really…read moreget the job done where many can't. Other phone repair places can't get it done as fast as Page 1, who got it done in minutes--on a weekday walk in! I was impressed at the quality of their work and the friendliness. Tysm for fixing my iPhone X screen

We made the short trek to this museum earlier in the year while they were having a book sale and…read moredecided to take the tour. It seems like a small space but there are lots of artifacts with unique stories about them. Our tour guide was also the owner I believe and he's a very engaging storyteller and historian. It was evident that he really appreciates his collection. We learned some things, had some laughs and took a few good pictures. The admission price is about what we expected if maybe a bit pricey. The gift shop is nice but definitely pricey- especially on used books. But, if you're interested in the subject matter and want to find a little something do on a day you're nearby, it's definitely worth checking out.

Went when they had pictures with the thing I'm not able to spell…read more All the people were friendly and so helpful. They knew what they have and other similar places in Cleveland too. The museum does have a tiny gift shop in front

if you can get the eye dr. to call you back that would be a plus, the front desk knew I had been…read morecalling for awhile. I would not recommend them at all for customer care. Even a one rating is too good.

Dr. Angelina Cerny is excellent. The office is state of the art and gives you a great feeling that…read moreyou are treated with the best care for your eyesight. Very satisfied with their services.