We had Dave install an outdoor digital antenna and they did an excellent job. We now have all local…read morechannels in crystal clear HD quality! And, when conditions are right, we also get several OH, MI and NY channels. His wife, Diane, was very nice to deal with over the phone and they always returned my calls promptly. We are very happy with their service.

From the owner: Dave's Satellite and Communication is your local DISH Authorized retailer, serving the Tri-state…read morearea since 1984. We offer bundled services with DishNet, offering Television, Internet and Voice in one convenient, affordable package. Our goal is to offer customers professional and courteous service both before and after the sale. All installation and services are provided by employees of Dave's Satellite and Communications, backed by years of experience in the field. Visit our full-service showroom conveniently located just 4 miles south of I-90 in Erie, PA 16441 to meet the team, or call our office. Let us show you how DISH through Dave's Satellite and Communication can offer you the best value, service, and programming selection in high-definition.

False advertising and deceptive pricing! Door to door sales lie to get you to switch with cheap…read moremonthly price offers and guarantees that aren't honored! We were billed $300 dollars for 3 months of gig internet that was sold to us at $35 dollars a month!??? Customer support was condescending and rude when we called to find out why they stole $300 from our accounts for auto billing and offered $10 dollars in make ups!?? Don't believe a word these con-artist spin. Slam the door in their faces if they come around and keep a bowl of rotten eggs on your porch for these internet thieves!

They told me I had to install the new Internet couldn't get it done mailed everything back so they…read moretook money out of my bank account without authorization because I didn't mail equipment but I showed proof. Don't know how the got my bank account never paid with it so it's been since the the end of February,I have spent 11hours on phone they keep promising to put the money back since February I have been with att since it was ma Bell my next step is attorney will never use them again. So don't trust them and you never get anyone who speaks good English.

Spectrum Store centrally located on Chagrin Blvd in Beachwood. It's a convenient stop while you're…read morerunning errands in the area (plenty of retail stores nearby) or dining in the area. It's also in very close proximity to the highway. I found myself at this store after deciding to discontinue my relationship with Spectrum after 8 years (!). I stopped in to drop off my Internet equipment. AMBIANCE: Sizeable store with limited phone inventory in the center of the store, lounge area, and checkout. I was surprised to see that the lounge area even has a big screen TV with sports. The decor is very simple and the store looks too large for what's inside. SERVICE: While I had my fair share of negative interactions with Spectrum, this was probably the most pleasant. Transactional but cordial. I quickly presented my equipment, it was verified, my ID was checked, and I was quickly on my way. PARKING: Shared plaza parking lot. Plenty of parking available. I won't be returning to this store since I'm no longer Spectrum customer. I would recommend this store to anyone who is. The service is quick and pretty nice.

I would give them zero stars if possible. Run don't walk away from this company if you have a…read morechoice!! We've had 3 internet outages in the past 6 weeks and each one is longer than the previous one. The last one was three days!!! Once an outage hits you can no longer contact the service org as they shut down communications except for auto messages. I'm not sure sure who manages the service department but they need to find another job because their suck at this one. In fact they should change the name of the customer service department to "customer no-service"... I simply can't put into words what a joke this place is.

Spectrum goes down a lot if you are new to the area pick someone else I would go with fiber same…read moreprice no downtime faster speeds

This review is for Spectrum in general. Ijust found out zip have been paying gor Spectrum tv since…read more2024 (I have been an internet only customer for 4 yrs) I never ordered, approved, or received any equipment. The monthly charges at this time is $135.00. I was on auto pay, noticed the pmt was higher, but contributed it to introductory pricing expiring. The email noticed I received were notifications of payment processing, and no invoice included..after talking to 6 people and 4 hrs on the phone I was told disputes were to be intimidated within 60 days as stated on my statements and nothing will be done. Please excuse me for trusting a company! At least 3 people told me my tv service is cancelled as of yesterday. When I called to cancel service. I was told the tv is still on my account! Prior to thie next call I received an email my invoice is $150 for internet services. I called to verify and was told I owed about $280 + a I have to pay for tv services I for TV service I have NEVER HAD, AUTHORIZED OR USED! I did talk to fraud dept.and was told no fraud, even tho I did not subscribe to tv. He did tell me I was sent emails re: tv and I checked previous emails about streaming tv, which I looked like solicitation to me. I checked my email account after we were "suddenly" disconnected. I am exploring my options with legal agencies. I'm sure I won't receive and refunds but maybe this won't happen to the next customer. PLEASE BEWARE of these thieves!!

Jeff returned our call, came out quickly and when our non-functioning security light wasn't fixable…read morereplaced it quickly. Efficient, thorough, reasonably priced and easy to work with. Wouldn't hesitate to call him again.

Contacted Dr Jeff for some maintenance advice on my water heater. Gave me some great free advice. I…read moreappreciate the help.

My experience at the retail store was quick and easy last weekend (16 Nov. 2019). I came to return…read morea wireless router. The problem I had recently was with customer service and locating this store. CUSTOMER SERVICE -- I called this location before I arrived to make sure that they were still open. No one answered the phone and the voicemail stated that they closed at 3pm, on Saturday. I was confused because a google search (via google reviews) showed that they were open for business. To add to more confusion, the actual COX website did not have any Cleveland locations on their list of locations so that got me frazzled because I didn't want to drive to Parma to see the store closed. I called Cox Corporate (not the store) and spoke to customer service Rep. He was not able to help me to determine where the Cleveland location was or what time they were opened. He did the google search I did but that can not be reliable at times. He also was unsure why the Cox website didn't list the store under locations. Anyway, I went to the Cox location via google search and hoped they were open since no one at the physical store was answering their phone. Thank goodness, they were open. Step it up Cox Customer Service. COX INTERNET -- I had a good experience with having Cox internet for 1 year and 2 months. I only cancelled because the plan increased in price after 1 year to $77 per month (normally, new customers get a deal for the 1st year). If I had a roommate then I probably would have kept my internet service but I have data on my phone. **** - 140 total reviews in 2019 - 349 total overall Yelp reviews - Reviewed on 23 November 2019

An update to my post a few days ago. I have posted about a changeover from Cox to Spectrum, I had…read morestated about a lack of training for the technician, and was unable to hook up my one tv without using both the new controller and the old one to control the sound, also our tv upstairs in the bedroom wouldn't work after he left and my printer would not connect and print. I called my son, who is sales representative For a major carpet company and has nothing to do with a cable company, he was able to get our one tv working using just one controller, not two, was able to get our tv in the bedroom back on line, was hooked up wrong and was also able to get my printer back on line! I would suggest that Spectrum invest in a training session for all of their technician, so their other customers would not run into these problems, also if they are not going to return phone calls as per their promise to call you back within 24 hours to just disconnect their phone service, it's worthless. I had called them a number of times, left messages and have never received the courtesy of a call back. They leave no instructions on their controllers or the new system, no channel guide, just tel you to hunt for the information on the computer. Their new controllers are much smaller and more difficult to operate that the old Cox controllers were, especially for an older person. We have been Cox customers since they came into the area, which has been many, many years.

WOW! Internet service has truly performed above expectations. I primarily use the internet for the…read moremost demanding of services-- particularly streaming and online gaming. These include online FPS's that require excellent latency or else they are unplayable. Even with multiple devices connected to the internet such as my Playstation 4, gaming pc, tablets, and phones, my internet speeds have never dipped below 60Mbps which is the plan that I am currently subscribed to. In some cases, they peak at over 100Mbps during initial speed testing. Latency/ping is truly fantastic as well. When conducting a speed test to the closest server, I am rarely over 30 ms. This is exceptional considering I prefer anything below 80 ms. Stability has been exceptional as I have yet to do a modem reset due to lost connectivity. I simply stay connected. The modem they provide is perfectly sufficient for a small number of devices and it has average range. However, for larger houses or multiple devices, I recommend investing in a third party router with external antennas that can provide 2.4ghz and 5ghz connectivity. This will ensure that your devices stay connected no matter where you are in the house. Initial installation was a breeze. They installed the line quickly, efficiently, and were professional at all times. I was able to connect flawlessly after the initial setup. However, I had to call and remind them to come and bury the line in the yard which they seemed to forget about. That disappointed me but it I forgave it as the first offense. I have read complaints from other customers and my experience has been quite different from them. I have a theory on this. This is pure speculation so please take it with a grain of salt. Most of the complaints I have read are from customers who have the 30Mbps plan. The 30Mbps plan is pretty much standard when it comes to internet services. Many customers are switching from Time Warner to WOW! to save the money but stay with their current speeds (most probably have the 30Mbps subscription). This is perfectly fine considering I switched from Time Warner as well to save money. However, I decided to go with the 60Mbps plan because I thought that since WOW! is a relatively new company, their 30Mbps service may be bogged down due to an influx of new customers combined with the lack of resources to handle that bandwidth when compared to a power house such as Time Warner. I suspect that as WOW! Internet grows, their 30Mbps service will see an improvement in stability and throughput. This is all, however, pure speculation supported only by my personal experience with the 60Mbps plan. In conclusion, I have been very satisfied with WOW! Internet service. The following is a condensed list of Pros and Cons. TL;DR Pros: Excellent speeds. Responsive latency. Stable connectivity. Decent Range for average use. Cons: Default modem lacks range for larger homes and multiple devices means investing in a third party router. Had to remind WOW! to come back and bury the line.

Hands down 2nd worst internet provider next to frontier. They never can help you with your internet…read moreissue. And with the prices they charge it's not worth the Hassel. IF you can't get xfinity in your area which is by far the best i would go with starlink as your 2nd choice. Screw wow!​​

Worst cable provider ever when it comes to billing. Ever since I started with this company I had to…read morecall in at least 10-15 times a year because my bill keeps magically going up without Warning. Now that Directv has been bought out by TPG it has gotten much worse. Not only are they jacking my bill up unceremoniously, they are now deleting channels that I had in my package that I EXPLICITLY PAID FOR and now they say "oh you have to pay a separate charge for those channels as those were given to you for 3 years complimentary. You talk about blatant highway robbery and a bunch of Motherf%^"ing thieves who clearly are looking to rip off people anyway they can. This was the final straw. Jacking my bill up is one thing but doing it and deleting my channels that were in my package before is clearly shady business tactics to try and screw customers out of more money. Stay away from this company. I had them for ten miserable fuc%ing years and it's not worth the headache or trouble anymore. Kiss my a$$ Directv you just lost yourself a customer and many more to lose I'm sure.

IN MY AREA IN MICHIGAN DIRECT TV Repairman do not work on weekends. My service went out twice in…read morethe last month on Friday Night. When Sattelite is lost it switches to Internet which is great except they shut it off after 12 hours. Why? Who knows.? So for 2 weekends in the last month I had no TV. WHY SO THE SH@TTY REPAIRMAN CAN WATCH TV ALL WEEKEND. WTF??????