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    Verizon

    2.7 (66 reviews)
    Closed 10:00 am - 7:00 pm

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    6 years ago

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    5 years ago

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    12 years ago

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    7 years ago

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    12 years ago

    I had a very good experience with Jordan at the Capitola Mall Verizon. Very helpful.

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    11 years ago

    I called Cory for help. He was curt and barely helpful. I have gone to another more helpful Verizon store.

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    12 years ago

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    11 years ago

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    8 years ago

    Jesse and Josh were a very big help. Great customer service

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    8 years ago

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    Breyan S.

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    12 years ago

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    11 years ago

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    7 years ago

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    Kadra L.

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    8 years ago

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    12 years ago

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    13 years ago

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    11 years ago

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    12 years ago

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    11 years ago

    Victor was extremely helpful. Especially with my sister-in-law who has never had a smart phone

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    10 years ago

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    14 years ago

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    Page 2 of 2

    Ask the Community - Verizon

    Review Highlights - Verizon

    Much appreciation for Rasha for being kind and helping me at the end of the day.

    Mentioned in 3 reviews

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    Fix Station

    Fix Station

    4.3(118 reviews)
    0.1 mi
    $$

    My phone fell off a roller coaster and was completely smashed. Fuad did a diagnostic to determine…read moreif I could recover the most recent photos that weren't backed up. I didn't have an appointment. Just walked in and he did an excellent job of describing what I could expect, options and pricing. In the end, I decided not to recover my photos, but given this service, I am considering cancelling my monthly insurance policy with my carrier since I fee confident about repairs and/or replacements from here.

    On January 7, 2026, Fix Station diagnosed my iPhone 16 Pro as having a damaged motherboard and…read morepresented me with the option of trading it in for one of their phones. I was sold a used, unlocked iPhone 16 Pro from their display case for $850 cash (they do not accept credit cards), based on the representation that the phone was fully functional and suitable for normal use. Within hours, the phone showed serious defects, including failure to charge properly and rapid battery drain. I returned to the store within 22 hours (January 8, 2026) to return the phone and request a refund. The staff refused to refund me and claimed--without evidence--that I had damaged the phone. A partial refund was briefly offered and then withdrawn after a heated confrontation, which I recorded. I clearly stated that I did not consent to repairs and did not want a newly purchased phone to require fixing. I requested only a refund. Law enforcement was present to document the refusal to refund a defective product. I have since sent a formal demand letter requesting a refund and have received no response. I am now preparing to pursue this matter in small claims court. I paid $850 cash for a phone that did not work, lost my trade-in phone, and was forced to purchase a replacement elsewhere just to be able to work. I would strongly caution others before doing business here.

    Photos
    Fix Station - Macbook Air 13" A2681 screen/lcd replacement

    Macbook Air 13" A2681 screen/lcd replacement

    Fix Station - IPhone 11 screen/lcd replacement

    IPhone 11 screen/lcd replacement

    Fix Station - IPhone 14 Pro Max back glass before

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    IPhone 14 Pro Max back glass before

    AT&T Store

    AT&T Store

    2.1(67 reviews)
    0.1 mi
    $$$

    Yovania is great Very helpful and friendly was able to help…read moreand sort out my issues! I have been to this store plenty of times but never felt like I get anything sorted or leave more frustrated Honestly I have not been in the store with a issue for maybe a year But I was dreading coming in but yovania is awesome Thank you!!

    There really should be a no star option for this store. I went in to get a new phone. There were…read morethree men in the store. One was watching TV. Two were conversing. No one acknowledged me. Not hello. Not, this will be a few minutes. Since none of the men were dressed in a way that looked like they were at work (old tee shirts and jeans) I couldn't even figure out who worked there or if anyone was a customer. After waiting 20 minutes my husband met me there. I told him I had no idea what was going on but no one acknowledged me. I didn't even know which guy was the employee. They were speaking Spanish. My husband went over to them and asked if we could get a phone. Finally the "employee " came over to me and said he was busy. I told him that it would be appropriate to at least acknowledge a customer when they come in. He got REALLY nasty and said he was too busy and I should find another store. I said I would but I'd also write a review about my experience. As we left the store this creep was shouting expletives at me. Honestly it wasn't a bad experience. It was a disgusting experience. Is this the best AT&T can do? I wholeheartedly suggest no one ever enter that store again. It was soooo creepy.

    Photos
    AT&T Store
    AT&T Store
    AT&T Store

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    Verizon - mobilephones - Updated May 2026

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