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    Verizon

    3.4 (35 reviews)
    Closed 10:00 am - 7:00 pm

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    Reviews With Photos

    Kimberly G.

    Awful awful awful wait time. I've been sitting here waiting for an "express" pre paid order pick up for over an hour without a speck of acknowledgment. Worst customer service ever. No staff. 100% terrible. GO ANYWHERE BUT HERE

    Verizon victuals associate.
    Nobody C.

    I was in the store, and locked out my phone, the associate couldn't get into my account. I had my dog with me, and she asked me to take my dog to the car. I did, and went back. She locked the door so I could not enter. My service was disconnected because of none payment. I was there to prove that $311 was paid a week ago. I am changing my provider. I don't recommend anyone with a Verizon problem NOT go there. This woman has no idea what she is doing.

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    5 months ago

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    10 days ago

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    5 months ago

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    1 year ago

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    Photo of Lisa C.
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    8 months ago

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    2 years ago

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    Help Desk

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    Photo of Kami M.
    196
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    3 years ago

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    2 years ago

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    Help Desk

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    3 years ago

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    4 years ago

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    3 years ago

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    Help Desk

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    Photo of paul V.
    11
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    5 years ago

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    Photo of Chel B.
    161
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    6 years ago

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    Photo of Victra

    Victra

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    4 years ago

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    Help Desk

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    5 years ago

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    5 years ago

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    Victra

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    5 years ago

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    Victra

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    6 years ago

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    Victra

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    4 years ago

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    Help Desk

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    7 years ago

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    Victra

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    8 years ago

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    Victra

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    4 years ago

    Maria was rhe best, I hope you appreciate her, she can multi-task and doesn't waste anyone's time

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    6 years ago

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    8 years ago

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    Victra

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    5 years ago

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    7 years ago

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    Victra

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    7 years ago

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    Victra

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    Photo of Dusty W.
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    8 years ago

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    Victra

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    8 years ago

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    Victra

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    6 years ago

    Jacob in our local Verizon store in Scotts Valley was friendly, helpful, and he took time to explain my new cell phone to me.

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    6 years ago

    Insufficient information and no receipt on my transaction.Numerous phone calls and e-mails failed to resolve my issues.Will never go back.

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    Victra

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    6 years ago

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    Victra

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    Photo of nita r.
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    8 years ago

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    Victra

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    6 years ago

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    Victra

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    9 years ago

    Daniel really knows how to provide excellent customer service. Will continue to use the Scotts ValleyVerizon retailer.

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    Victra

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    Ask the Community - Verizon

    Review Highlights - Verizon

    Being OLD and not tech-savvy, I took a deep breath and went to the Verizon store in Scotts Valley.

    Mentioned in 4 reviews

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    Fix Station

    Fix Station

    4.3(118 reviews)
    6.0 mi
    $$

    My phone fell off a roller coaster and was completely smashed. Fuad did a diagnostic to determine…read moreif I could recover the most recent photos that weren't backed up. I didn't have an appointment. Just walked in and he did an excellent job of describing what I could expect, options and pricing. In the end, I decided not to recover my photos, but given this service, I am considering cancelling my monthly insurance policy with my carrier since I fee confident about repairs and/or replacements from here.

    On January 7, 2026, Fix Station diagnosed my iPhone 16 Pro as having a damaged motherboard and…read morepresented me with the option of trading it in for one of their phones. I was sold a used, unlocked iPhone 16 Pro from their display case for $850 cash (they do not accept credit cards), based on the representation that the phone was fully functional and suitable for normal use. Within hours, the phone showed serious defects, including failure to charge properly and rapid battery drain. I returned to the store within 22 hours (January 8, 2026) to return the phone and request a refund. The staff refused to refund me and claimed--without evidence--that I had damaged the phone. A partial refund was briefly offered and then withdrawn after a heated confrontation, which I recorded. I clearly stated that I did not consent to repairs and did not want a newly purchased phone to require fixing. I requested only a refund. Law enforcement was present to document the refusal to refund a defective product. I have since sent a formal demand letter requesting a refund and have received no response. I am now preparing to pursue this matter in small claims court. I paid $850 cash for a phone that did not work, lost my trade-in phone, and was forced to purchase a replacement elsewhere just to be able to work. I would strongly caution others before doing business here.

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    IPhone 14 Pro Max back glass before

    Verizon - mobilephones - Updated May 2026

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