I had a difficult situation that involved multiple carriers and porting of lines. Not the fault of…read morethis store, but the process took a lot of time. The team here, led by Bryan, stayed on it and managed to work through the maze of cell carrier system limitations and discount qualifications. While in the store waiting, I saw them deal with multiple difficult customers in a fair and courteous manner even when the customers became hostile. Good customer service tends to be hard to find these days, but Bryan, Clarice, and Logan deserve recognition for their work.

Bryan went above and beyond to help us with our new phone service! We appreciate the extra time and…read morecare that he took to make sure we had everything we needed.

Alex was a huge help when I brought my mom in for a new phone. He was patient and took the time to…read moreanswer my mom's list of questions. He made sure she was comfortable with the minor changes in her new phone before she left Verizon. Thank you, Alex!

This is the best Verizon store in Santa Cruz County, granted it is only the third one I've tried,…read morebut by far the staff are happy to help you with your needs. I was in with my 84 year old mother and he was extremely patient and able to help explaining several times how the process would work. From choosing the best phone and options of cases and prints to make her feel special and secure. Thank you Conrad for your support and help in these situations. We were very fortunate to have preset an appointment and you were there to help us. Victor

I went in to change service and save money. When I got my first bill it said the"increase in your…read morebill is" (almost $200) The reason: Plan Changes: The AT&T 55+ 2 Lines plan was added to both lines, resulting in higher monthly charges for each. Salesperson just looking to increase the account, not help me save money. Took hours on the phone with ATT to fix. Was also sold Internet air when there is no service where I live. Still trying to fix that.

After having an atrocious experience I went to the Santa Cruz store. I needed a new phone. What a…read moredifference. As soon as I walked in I was greeted and was told there' d be a wait. Jayden was very friendly and while he was working with one person he communicated with everyone else who was waiting. It felt friendly and comfortable. No one was upset about the wait. The store was obviously understaffed but Jayden made the best of a tough situation. When it was my turn Jayden was very knowledgeable and efficient. I was happily satisfied and on my way in no time. Anyone who has bought a phone before knows it can be a grueling experience, but this time it wasn't. In fact the previous customer returned a few minutes later and had her daughter bring Jayden some snacks. Honestly I was so offended at the Capitola store I was dreading having to buy a phone but with Jayden it was easy and pleasant. If you're shopping for a phone in Santa Cruz, avoid Capitola. Head to the River St store

I recently went to this store to get a upgrade phone and was amazed by their friendly service and…read moreknowledge of their products ! I was given all my options with zero pressure to buy ! I decided on the phone and with care they transferred everything from my old phone to my new one assuring me that all would be good. I highly recommend them if you're thinking of a new phone , and easy parking next to target. And if you ever need assistance with new phone they are right here in Scott's valley to help. Shout out to my sales guy #957 (zamar) and I love my new phone thank you so much for helping this old guy !

After researching thier plans, I walked into the store to find three employees sitting around…read morelooking at their phones. A fourth employee was helping a customer. So I sat down, all three employees made eye contact with me, said nothing then looked down at thier phones. After realizing they had no interest in helping me, I stood up and said (am I invisible?) and walked out! I really wanted to upgrade my phone and sign up but they BLEW IT!

I have to be honest about my most recent experience opening a new T-Mobile Internet trial at the…read moreone and only location here in Santa Cruz. I arrived mid-day after an appointment had been made to speak to a rep about the internet package, as ordering online did not allow for pickup for some reason. I arrived at 15:30 to a hand-written sign reading "on lunch - back in 30," with absolutely no indication of time or how long we'd have to wait. After 20 minutes, I was let in and the staff member did not seem to know much about the promotion. There were a lot of inconsistencies with the sign up process, how much it was going to cost (vs. what the online portal was showing me), and overall logistics of the trial. It was a challenging half hour and although I did leave with my new T-Mobile Internet router, the time wasted waiting for them to be open due to unclear communication and feeling like the representative was not very well informed left me feeling meh. So it was not great coming here, but I did leave with what I wanted. Plus I found out the monthly payment amount WAS what I expected and not what was quoted at the store.

Well I was supposed to be getting a free iPhone got changing from Xfinity. Well I found out…read morerecently that I still paid for my free iPhone. Not only that but also I have only paid $100's a month I think a couple of times! Watch out for the SCAMS! They get you

Walked in and Mohammed was welcoming and so very helpful Even though I'm an AT@T customer the…read moreservice here at Metro for my son was a great experience. New phone and number now he is all set

Se ve que no tienen experiencia ayudando a los clientes no son nada amables muy lentos el muchacho…read moreque estaba se ve que no sabe ni lo que está haciendo.

I wanted to leave a review for Brandon at Verizon because he was incredibly helpful when I brought…read moremy grandma into the store. She had gone to a different Verizon location down the street before this, and unfortunately, they weren't willing to help her or take the time to figure out what she needed. They essentially took advantage of her due to her age. Brandon was able to clean up the mess they put her in, and he was once again very helpful and amazing!

Long story short. We went in around 530 to upgrade three of our lines and was told they "probably"…read morewouldn't be able to help us because they close at 6. I was disappointed but understood. I did have some very brief questions. I asked an employee if she could help answer my questions her response was I am the manager and busy doing other things. She was very rude . Immediately left and went to Best Buy where we what's receive the best customer service for our phone

Charles at this location is super helpful and friendly. Answered all my questions and offered…read moresuggestions.

I believe her name was Emily, she was very nice and helpful. She helped answer questions and she…read morewas patient.

Jesse is excellent. Prompt, helpful, knowledgeable, and reliable. He has saved the bacon many…read moretimes for me. Highly recommended.

I can't say enough good things about both Ivan and Jesse. Computer Center Santa Cruz was…read morerecommended to me by another vendor to assist with multiple network issues stemming from a recent Comcast Business modem change. From the start, they were impressive. They quickly recognized the issues and clearly explained the process required to rectify them, including a necessary site visit to confirm my hardware and current setup. Once that was complete, they collaborated with me to develop a solid game plan. When the day arrived for the network exchange, they went above and beyond all expectations. I am incredibly grateful for their dedication, positive attitude, and willingness to explain every step along the way. Great job, guys! Sincerely, Tye