Alex was a huge help when I brought my mom in for a new phone. He was patient and took the time to…read moreanswer my mom's list of questions. He made sure she was comfortable with the minor changes in her new phone before she left Verizon. Thank you, Alex!

This is the best Verizon store in Santa Cruz County, granted it is only the third one I've tried,…read morebut by far the staff are happy to help you with your needs. I was in with my 84 year old mother and he was extremely patient and able to help explaining several times how the process would work. From choosing the best phone and options of cases and prints to make her feel special and secure. Thank you Conrad for your support and help in these situations. We were very fortunate to have preset an appointment and you were there to help us. Victor

First time dealing with a cell phone accident. I didn't feel that Verizon store was an option for…read morerepair, so I did some research for options and went to CPR cell phone repair. There was an almost invisible hair line crack in the screen. Since the phone is a Pixel 6, the part was not in stock. The shipping time was the only little issue, but the repair was perfect. Customer service and level of professionalism were outstanding.

Very kind staff who was willing and ready to help solve all the issues with my phone, from screen…read morerepair to cleaning!

Fixed my surface pro quickly & for a fair price. Works great now. Found my go to for repairs.read more

I had a great experience this week at Fix Station in the Capitola Mall. My phone battery had…read morestopped charging. The guy was working and he determined the problem quickly. It needed a new battery. They were out of stock for the battery & the rear glass plate. These were out of stock and it would arrive in 3 days. He called on the 3rd day and I came down. It took about 30 minutes to change both items. It works perfectly now. I appreciated the prompt service. I would highly recommend.

I'm only rating ONE star because I have to. Because I'd give no stars…read moreTheir staff could improve. The first time I went to this location, I wasn't greeted. I was basically told to call customer service and that they probably wouldn't help because it was 30min to closing. So I went to the gilroy location. There I found out that the staff at Morgan hill location could have called to get through customer service quicker. Rather than having me wait. Second time I go. I'm injured, standing waiting to get greeted and helped. I was basically ignored by the lady in glasses sitting there, easily could've greeted and said we will be right with you. But again, she did not. Then another guy comes and "helps" sends me home to call 611. If they don't want to help customers, why are they there for. 611 said to go to the store and now you're sending me away to call myself when they were the ones that were supposed to call. The service and staff there get ZERO STARS. Been a customer for 11 years and I will not be coming back to this location. It's by far the worst location I've been to. From Palo Alto to gilroy. They seriously all suck as staff. Gilroy location really goes out the way to hear the customer out and help.

I had a warranty replacement shipped to this location and came to the store to get my phone back…read moreonline. I was greeted by Xavier (Zay) who was super friendly. Zay helped me do the necessary steps to change from one phone to another. He is super knowledgeable and while there was something going on yesterday either with the satellite or the phone I was changing, he stuck it out with the best attitude ever! I think I ended up being in the store for four hours due to some glitches and also my desire to be sure everything was transferred before walking out that door. I ended up being there until the store closed and finished last minute. His attitude never changed. I've worked in and out of sales over the years and I'm pretty good at spotting someone who is sincere about their customer service and someone who is not. Zay has an incredible level of patience and he is very honest. I appreciate people who are honest especially in this day and age. I have to return to the store to finish some things now that I'm back online and I will look for him as the person to help me. He is a great conversationalist, has a calm demeanor walking through glitches and is a great representative for TMobile. I've dealt with ATT and Verizon in past years and would never return to either company. Both have poor business ethics. The thing about TMobile is they are very good to their customers and they give excellent service. I've also noticed they hire people who are solid. I appreciate that as a consumer. Even when things had a few glitches today, I still walked out a happy customer and maintain that this company has the best service I've seen from any company out there. Thanks Zay for helping me walk out the changes today. You are good at your job and you are a stellar person!

Haven't been in for a couple years but they are very helpful @ will even put your new battery in if…read moreu need some help but the vehicle must be there in there parking lot. They also stand by there Warrenty, if it can't be charged u get a brand new battery, of course not with any extended battery Warrenty other than the warranty u got originally

Despite confirmation on the website, this location won't accept household batteries or light bulbs…read moresave yourself the trip.

This is a Metro PCS store. Shattered my iphone. Wasn't just a cracked screen, the entire phone was…read moremalfunctioning. It was broken at a hardware level and useless. I needed a phone immediately. Called in to ask what the cheapest phone was. With the sale they were having, I was told I could get a phone for $20, as long as I had my old phone for at least 90 days. Came in same-day. Teresa assisted me. She was friendly and knowledgeable. Also her nails were on point, juss saying. Got my $20 phone hooked up in no time. Its a nice phone too. Touch screen. Huge screen. I got the phone, a sim card, activation, a charger, a car charger, a screen protector, 1 year insurance, increased monthly data and a damn hello kitty fidget spinner all for like $60. Walked out of there completely hooked up! The only minor annoyance is that several things were charged separately and I only had my card so I had to keep running it. A minor inconvenience I would take any day. MetroPCS is always having some sale or other so don't get discouraged I mentioned sale pricing. Just go to Teresa, she will let you know exactly what she can do for you. There's also a liquor store next door. Popped in right after and bought a beer to reward myself for smart shopping. 5/5!

Great Customer Service…read more Thank you to Cesar for the great customer service! He listened to what we wanted, never used a high-pressure sales pitch, and gave my family several options that fit our needs and budget. We walked out with three Meta glasses! This review is way overdue. Cesar provided much better service than we've experienced with our optometrist. We truly appreciate his patience, knowledge, and excellent customer service. Highly recommend Cesar!

I have ben a customer of Lenscrafters in Capitola for many years. Their optometrists are…read moreexcellent. Their staff is friendly and very helpful. Recently, I needed a vision report done for the DMV, a second repot after DMV lost the first one . Blake went the extra mile(s) to assist me with this. I am very grateful. They have a large selection of frames to choose from. It's easy to get an appointment with a short period of time. Usual time to get your new glasses is about 1week. Thank you, Lenscrafters!