It's been over half a year since I dealt with Joanna here, still thinking about how she ruined my…read morebirthday week by making rude invasive comments and being completely incompetent.

I was treated so well by Connor and Nicki today. Stellar employees! In ten minutes they figured out…read morethe problem and fixed it with a full explanation that I could understand. A completely opposite experience from the day before at the other Verizon store on lower 41st. The manager there, Rene, should be fired.

The guy who helped me with my son's iPad was very honest and didn't take advantage of us where he…read moreeasily could have. He gave us great advice

On January 7, 2026, Fix Station diagnosed my iPhone 16 Pro as having a damaged motherboard and…read morepresented me with the option of trading it in for one of their phones. I was sold a used, unlocked iPhone 16 Pro from their display case for $850 cash (they do not accept credit cards), based on the representation that the phone was fully functional and suitable for normal use. Within hours, the phone showed serious defects, including failure to charge properly and rapid battery drain. I returned to the store within 22 hours (January 8, 2026) to return the phone and request a refund. The staff refused to refund me and claimed--without evidence--that I had damaged the phone. A partial refund was briefly offered and then withdrawn after a heated confrontation, which I recorded. I clearly stated that I did not consent to repairs and did not want a newly purchased phone to require fixing. I requested only a refund. Law enforcement was present to document the refusal to refund a defective product. I have since sent a formal demand letter requesting a refund and have received no response. I am now preparing to pursue this matter in small claims court. I paid $850 cash for a phone that did not work, lost my trade-in phone, and was forced to purchase a replacement elsewhere just to be able to work. I would strongly caution others before doing business here.

Staffing, not helpful at all. Tried to upgrade to newer I-phone, they said I had to do it myself at…read morehome. Wasn't sure if this guy was just lazy or really couldn't help me with the upgrade. Was also told that I would have to pay for new phone even though the commercials clearly stated I was allowed to trade up for free?

Horrible, don't give a sh** customer service. Walked in and there were 3 CS reps. One was helping a…read morecustomer, the other two looked busy on their phones. We waited for 10 minutes, then a 4th CS rep arrives and asks if we've been helped. We answer, "No". He says that he'll be right with us and proceeds through their security back room door. Waited at least 15 minutes for the dude to return. He finally comes out and I tell him that I wanted to buy two phones. He says, "No worries. We may not have those in stock but we can get some from another store and it will 2 or three days. Let me go back and get a tablet." Are you friggin kidding me? Wouldn't you think you'd bring one with you and pretend the customers there actually wanted to do business?? We waited for another 5+ minutes and the guy hadn't yet returned, so we left.

There really should be a no star option for this store. I went in to get a new phone. There were…read morethree men in the store. One was watching TV. Two were conversing. No one acknowledged me. Not hello. Not, this will be a few minutes. Since none of the men were dressed in a way that looked like they were at work (old tee shirts and jeans) I couldn't even figure out who worked there or if anyone was a customer. After waiting 20 minutes my husband met me there. I told him I had no idea what was going on but no one acknowledged me. I didn't even know which guy was the employee. They were speaking Spanish. My husband went over to them and asked if we could get a phone. Finally the "employee " came over to me and said he was busy. I told him that it would be appropriate to at least acknowledge a customer when they come in. He got REALLY nasty and said he was too busy and I should find another store. I said I would but I'd also write a review about my experience. As we left the store this creep was shouting expletives at me. Honestly it wasn't a bad experience. It was a disgusting experience. Is this the best AT&T can do? I wholeheartedly suggest no one ever enter that store again. It was soooo creepy.

Hahaha what a joke of a store! Customer service is not a thing this place knows of. Should have…read moreread the reviews first. Could have sold me a new phone but the guy named "Issac" didn't seem to want to help me at all and had a horrible complete crap attitude. Told me to take my phone to a place that fixes phones. That was it. Nothing else. Would barely make eye contact with me, had a bad attitude and seemed extremely annoyed that I was asking for his help as he kept looking me up and down as if he had an issue. I do not recommend this store to anyone. What a joke

Carlos is amazing! His workspace and work is immaculate. He has been doing this for decades and…read moreknows his stuff with old cameras and new ones. After he fixes your camera, he goes over everything he did with you. I have been going to him for years and highly recommend him!

Carlos is an absolute professional. He's helped fixed multiple of my digital camera flawlessly.read more

This place is wonderful! I brought my phone in for a cracked screen (or so I thought) which I had…read morelived with for over a year. The owner quoted a reasonable amount to replace the screen, but a few minutes after he began the repair, he informed me that it was actually just my screen protector and my screen was fine. I had replaced the screen protector, so somehow way back when I must have put TWO screen protectors on my phone unintentionally. Had he just kept the phone for 30 minutes and returned it saying "all fixed! You have a new screen!!" I wouldn't have known. I so appreciated his honesty and integrity. I highly recommend this shop for anyone in need of a phone repair.

Replaced my iPhone13pro battery to breathe new life into it. What they don't tell you is that it's…read morenot oem, and therefore the phone won't recognize the replacement with stats, etc

I was sold the wrong phone for my needs. MetroPCS offered no help other than purchase anothet…read morephone. Then to add insult they would not unlock the phone so I can sell it for 1 year. Awful service and policies. Read the T&C'S

From the owner: Switch today & enjoy America's largest 5G network.read more

Took an older computer in to diagnose a sound issue. They kept it overnight to explore the issue,…read moreordered a VERY reasonably priced part and explained how to install the part. We paid for the part, after which they were NOT going to accept any money for doing the diagnosis! Well, we now have a new place to take our computers!

Can't recommend enough!! I've been building my own machines for decades, ran into 2 problems I've…read morenever encountered. Luigi and Quist fixed them in 48 hours, good as new. And the cost was super reasonable.