Haven't been in for a couple years but they are very helpful @ will even put your new battery in if u need some help but the vehicle must be there in there parking lot. They also stand by there Warrenty, if it can't be charged u get a brand new battery, of course not with any extended battery Warrenty other than the warranty u got originally read more

Despite confirmation on the website, this location won't accept household batteries or light bulbs save yourself the trip.

Appalling customer service! I needed a new battery for my iPhone. I called and got their voicemail. No one called back. I read that I had to schedule an appointment. Online I scheduled an appointment for 10:30 am the next day, making sure it was for the store in Scotts Valley, including that I needed a battery for an iPhone 13 Pro. The appointment was confirmed by text and email that day, and again the next morning. When I arrived at the store, I was told that the technician would not be in for another fifteen minutes. And they did not have the battery that I needed in stock anyway. When I asked why I was allowed to make an appointment when I did, I was told that is corporate. The store had nothing to do with that. read more

Nobody answers the phone. They always seem closed during business hours like they go home early everyday never wind up buying anything there. read more

They had the rare camera batteries I needed and the help was professional and nice! Easy to get to and lots of parking

I bought a battery at this store in November of 2025 for my house alarm system. I paid $60 + dollars for it. The battery should have lasted 3-5 years. In February of 2026 the battery was dead. I called the store and their return policy is 2 weeks from the time you buy a battery no matter what. If you need a battery, BUY IT SOMEWHERE ELSE. read more

WOW! Just WOW!!! I'm always trying to support small local businesses and in fact years back I bought a 10 pack of CR2430 batteries from this location. I just went in to buy two of the 10 packs and it was $145.00!!!!!!! . I was SHOCKED. The salesman said they had to raise prices due to tariffs. I had to take a pass and go home and check Amazon. Guess what. I bought two 10 packs for $14.00. I have no idea why they are gouging their customers like this. You can't blame tariffs for this sort of ridiculous mark ups. Really disappointing. read more

I just paid $17.55 for a watch battery replacement. I noticed scratches on the back when he was done. I asked him about the scratches and he said, "they were already there". It's the first time I have replaced the battery and I'm 100% sure the scratches weren't already there. If he was honest, I probably would have let it slide but he lied about it. Hence the bad review. read more

Batteries Plus - Damaged watch - Auto Parts & Supplies Near Me - Scotts Valley, California

I took my I phone in to get a new battery! The service was excellent and fast ! Most of all very trustworthy as the person needs your P W to access phone! They have also replaced cracked screens on friends phone and everyone is happy . I highly recommend this store as a good starting place to ask questions about what your looking for and they can help or recommend who to call ! Kevin read more

I was pleasantly greeted by the representatives of the store and informed that they were able to accommodate my battery replacement for all three watches. Considering that I had a very expensive watch a more or less expensive live watch and they just a regular watch and they were able to accommodate all three of them for the same price. No hassling one fixed price with great customer service and while you wait you definitely look at the great number of batteries that exist for any type of battery Rund apparatus. They also have free car battery testing will they'll replace your battery and install it at the same time that's part of their policy. Again great customer service and very attentive to your personal needs. They also do phone repairs if interested. Come in and check this out this place is incredible. Just look at the batteries in my pictures. Thank you again for a great service read more

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Went to this location with my friend to get his key fob. Battery replaced. Super fast and excellent customer service! Nicole was so nice and friendly! A great overall experience! I definitely would not go anywhere else to have my key fob battery replaced. I'm surprised I don't see more advertisement for the service. They even have a deal for a lifetime replacement. Such a great deal!!! read more

I needed a new battery for my Subaru. I decided to give this store a try. Next time I'm going somewhere else. I ordered online and was told I would receive a text message when my order was ready for picckup. I never got any message. After 24 hours I called and was informed that someone had tried to call me but my voice mailbox was full - which is totally bogus (we checked again just to be sure). I had to go into the store to pick up the battery (in spite of the web site saying just pull up and wait for them to bring it out). The one sales person was not what I would call friendly, and they could not find my battery. They looked at the computer to confirm the order and then they found it on the shelf. This isn't the kind of service I was expecting. Why offer text message notification and then ignore it? read more

The nicest guy!! Installed the battery on my key fob! Very helpful. I also bought a car charger for my Apple phone.

This store charges $15 per pound to recycle lithium ion batteries. Home Depot takes them for free

Bought a pop up tent camper about a year ago and it came with a new battery (same month I bought the trailer). I have used the camper about 10 times this summer no issues. the first camping trip I went to with full hook up's...I come home and the battery is dead. Long story short I brought it into to batteries plus In Scott's valley. They tested it at 8vdc...not sure why or how it got that low but they held onto it for 48hours for free and hooked it up to their charger. It came back to life and I didn't have to buy a new battery! read more

I took my iPhone in for a new battery, since mine was only at 80% health. They said it would take about an hour to fix, which was great, and warned me it wouldn't be an Apple authored battery so I would get a notification, but would still work, so no problem. When I went to pick up my phone, the person helping me said they cracked my screen protector further (it already had a crack in it) so they replaced the screen protector for free. Awesome- I left feeling great about my phone, although a bit annoyed that the new battery they installed wasn't charged. I went home and charged my phone. Later, while using my phone I though the color looked off on my screen and went to adjust the brightness, figuring that got changed during the battery change. It was then I noticed a notification that not only was my battery not Apple authorized-- apparently my screen no longer was! This means they cracked not my screen protector but my actual phone screen and didn't tell me, and just put on a new screen that is not up to iPhone standards. Incredibly upset about this as my screen is now of a lower quality and off colored. Further, the new battery they installed holds less of a charge than the battery I had them replace! So now I need to pay even more to get an actual full health battery, and get an authorized screen for my phone. Will never go back, and highly discourage anyone else from using them to replace an iPhone battery. read more

Shopped here for the first time today. I purchased a new battery for our alarm online, received a 10% discount and did a curbside pick-up. All I had to do is call when I arrived. Super easy and happy to support the local economy! read more

I ordered a battery for my Ford Fiesta online at their website last night. They ran a promotion for 20% off batteries with free installation (deducted $31 off final price). The website was easy to navigate to find the battery right for my car. I drove over today to get it installed and the process was fast and the gentleman was professional. I wish I got his name... he worked hard to get my corroded battery out of my car in the rain and made sure everything was secure and working properly. I would recommend to all of my family and friends to go here for any battery needs! Thanks guys! read more

Popped in with some little round batteries for a electronic toy for my kid. Aiden helped us and found the right ones. Turns out, the toy was broken even with the new batteries, but didn't get charged. Thank you very much! This place is great!! read more

I went in to purchase a new deep cycle battery, and trickle charger. John was extremely friendly and helpful. Him and his associate helped me test my battery to ensure it wasn't able to be revived before selling me a new battery. They were also nice enough to answer my questions about proper operating voltage for the batteries I'm using. I've been coming to the location for years and it never disappoints. Thanks John. Luke. read more

The hugest shout out to Batteries Plus in scotts valley. I've mainly used them for iPhone repair countless time's in the past. Today, my husband took in my sons phone to get the battery port changed out because it wasn't taking a charge. Rather than charging me and doing the repair- it turns out it needed a good clean (that I attempted and obviously failed- and they did free of charge) they could have cleaned it and charged me for a port change and I wouldn't have known- instead they were totally honest about the issue, fixed it, and gave it right back. I have to have a lot of batteries for work I normally order through Amazon. No longer- this place is two blocks away and I'd rather give them my business for life. I hope you support this local business as well. read more

I came here for a battery back up for my Cpap machine during a Power outage. They were so helpful. I bought some products but decided they weren't what worked best for me. I went back and returned them with no problem and Lance was super nice!! I highly recommend this store and will definitely go back when I need batteries! They're the Best!! read more

I brought my car key fob in because I thought it needed a battery. The guys there figured out that an inside part had become loose. Here's the deal... they took the time to solder it right then and there and my key fob is back to work. No battery needed ! Thanks guys read more

These guys are really helpful finding anything I need, and even installed the auxiliary battery into my camper van for me. Highly recommended! read more

Had a very pleasant experience today with Lance and his wife @ the Scott's Valley location. They are the owners and helped me out with testing the battery to see if I needed a new one. She also tested the alternator to make sure that wasn't the issue. I had a feeling I needed a new battery and sure enough..I did. Lance installed it for me and I was in and out of there in less than a half hour. Very nice people and I highly recommmend them for batteries and bulbs! Very helpful folks :) read more

Joey Sladwick was the counter clerk, today, delivering the worst customer service EVER! And, he literally said to my face he did not care! I placed a order for 2 vehicle batteries online. As one said quantities were limited I called them before coming to the store for pickup. The other battery was listed as in stock so I didn't verbally check that one. Once I was told they had the limited stock one I disconnected my truck battery and went up there in my car. Once there the aforementioned Joey told me too bad so sad (not) they were out of the in stock truck battery. Repeatedly blaming their IT department. He wouldn't give me that price on another and said he didn't care how I felt. He was rude, argumentative, and REPEATEDLY told me he didn't care how I felt. read more

Wish I could make this half a star, brought a battery in from April 2013 - no receipt, no record - no warranty and the sticker on the battery clearly shows it's from battery plus - no attempt by the service personnel to give me any break on a replacement. Been shopping here awhile, but now I'm through. Be wary of this place, they have zero customer service and even less integrity. read more

Batteries Plus - LABEL ON BATTERY SHOWING IT'S FROM BATTERY PLUS - WARRANTY NOT HONORED - Auto Parts & Supplies Near Me - Scotts Valley, California

This has always been our go-to place for batteries but won't be anymore. My husband brought in specific, special batteries that needed replacement. The salesperson took them and gave him some generic batteries that didn't fit and nearly overheated our clipper. By the time I contacted the store, I was over the two-week return deadline (it was approx 30 days - I hadn't looked at the batteries because I assumed they'd sold us what we wanted). So, the company wouldn't return my money. The owner, Lance, wouldn't even exchange for a different type of battery. So now I don't have my old rechargeable batteries and am out $20. I trusted this place. Now I say "buyer beware"! read more

Special shout out to Lee! She replaced our DOA car battery. She was super helpful and professional throughout the whole process. From greeting us instantly to purchasing our new battery and installation. We are Scotts Valley locals and love supporting a local business. The customer service goes above and beyond and we couldn't be happier!! I forgot to add that Lee made sure that all the presets were not affected during the replacement, which is a huge plus!!! Also it was a super hot day and Lee could not have been nicer!! Huge Kudos to Lee and Batteries Plus!! read more

I updated their review because I was finally called back and I'm now being refunded for my dead battery. Thankful.

I normally don't do many reviews however today I was compelled to do so. I'm from Gilroy and was visiting Santa Cruz for the weekend. Unfortunately I had the misfortune of dropping my phone. I was grateful that this location was open on a Sunday morning. I took my iPhone X to have it serviced. The screen was not cracked but detached from original housing. I informed the technician that the screen had been repaired about a year ago. She thoroughly inspected the phone and educated me about the poor craftsmanship and quality of parts used to replace my previous screen. She was honest and hesitant about replacing my screen and suggested I take it back to the previous technician. She even temporarily fixed it until I was able to have it serviced. I would gladly recommended their service to anyone who's in a pinch like I was! read more

I was planning to need to go all the way down to the Best Buy in Santa Cruz but I thought I would give these guys a try to see if they had a computer power cable for sale. They did not carry the product however they search in the back and found an extra one that they had and gave it to me that is six star service. read more

These people rock!! We get our car batts here too. I was there tonight searching for batteries and I gave them the wrong #-- but they knew what I meant. Thank goodness! Also, I noticed when walking in, they were busy. Both guys working were on the phone and one was also on the register. They both still managed an acknowledgement! That's customer service! And that's hard to find in Scotts Valley! Happy Holidays!! Thanks to you guys all our car key fobs and the "icy hot back pain thingy" are all working great!! read more

Very disappointed as I called earlier in the day to get a quote for an iPhone XS Max screen repair. The employee quoted me $80, but mentioned it could be maxed $100. I show up and Mike does all the testing and is asking me questions about my iphone. The entire time I'm under the impression it will be less than $100. He finally has me sign a document which I did but without telling me or showing me the price. I finally get to see the bill and he's charging me $318.26. I'm very upset at this point so I just informed him it was too much and that I'll be getting it repaired somewhere else. On the side note, I got it repaired for $150 somewhere else. Please train the staff here better as they lack customer service. SMILE!!!!! read more

Lucky that batteries plus in in Scotts Valley I can't say enough positive things about this store. Just had my car battery replaced. Fast, courteous, reasonable. I've made many visits here over the past decade+ and I have Always been more than satisfied. Good business. Good people. read more

Do not under any circumstances have your cellphone screen repaired at this location. They claim their replacement screens are from Apple, they're not. The screen was of abysmal quality, depleted my phone battery, and stopped working in short order. The most disappointing thing about the whole thing is that I specifically asked - both in my notes and in person - if this replacement screen was an OLED Apple screen. I was told it was. It wasn't. It was a crappy no name LCD. Save your money, save your time, go to Apple. The only reason I didn't was because all Apple stores were closed due to the Pandemic. Don't make my mistake. Lance and his team refused to make this right. Incredibly disappointing. read more

UNDER NEW MANAGEMENT!!! I went in today for a new battery for my motorcycle. The new employees are great! Knowledgeable, helpful and nice people. If you went to this store in the past and left as pissed off as I did, please give the new management a chance!!I read more

Where do I begin? The guy behind the counter was rude, disrespectful and utterly insulting. My mom was having problems with her phone, and requesting some assistance. The guy implied that my mom was incompetent, due to her age and gender. Honestly, it was truly abhorrent. I would not walk back into that store for anything. read more

I went into Batteries Plus with my kids needing to find out how to power a toy car we were given. Turns out the battery that came with it was dying and would take at least $30 to replace. Needing to attempt to charge it was another $30 to get the right charger. The hand-me-down gift was looking very expensive to actually keep, but a very nice, young guy helped to check what was left on the expensive toy's battery life, then convinced me to just buy the charger in hopes of not needing to replace the battery. I noticed the rest of the staff seemed to be very helpful with other customers around me as well. We took it home and tried, but need the battery after all. What I appreciated most was the caring and helpful attitude from the gentleman who tried saving me money. He was really thoughtful and patient. I'll be going back today for not only the toy's battery but to stock up on all of batteries I need around the house and for my dying car key's battery. This is the type of store I am happy to bring my business to. BTW, the guy who complained about online pricing vs. going into a STORE and working with PEOPLE sounds like a real ass. I would have charged him more, too! They clearly told him they didn't have what he was asking for and he still bought something... Then complained about it!!! Gotta love the complainers of the world; NOT. Sounds like an unappreciative, me-first/ all about me attitude that us lucky people in customer service industries get to deal with. I'm routing for the people who actually don't suck to start voicing all the positives out in the world... And not just on yelp... In everyday life. read more

Warranty? Forget it. I bought a $44 off-brand iPhone battery yesterday, and when I opened the package and unwrapped the battery, the film wrapping ripped the connector off the battery. The connector was apparently glued to the film, obviously not intentionally. I can see that the connector is much more fragile than the one on my old Apple battery. I took all the parts and wrapping film back today. George, the General Manager, told me "No exchanges." I explained that I don't want to exchange it. I want a replacement because this one's packaging is defective. The manager told me "We only exchange working and undamaged batteries." I pointed out that if it were working and undamaged, I wouldn't be here. He told me he tells his staff not to sell this type of battery without installing it because people like me don't know what they're doing. (I am an experienced Electronic Engineer). Then he fumbled and dropped the battery, the broken connector, the film and other parts etc. on the floor. It this point I began taking pictures. An employee behind him began to smile. I guess they enjoy these little conflicts. After he picked it all up, George said when other people try to exchange these batteries after breaking them, he always tells them "No exchanges." I said maybe they ran into this defective packaging too. He said to read the back of the receipt because it says "no exchanges". When I said I would still like a working replacement, he said "Get out of my store now, or I'll have you thrown out!" read more

Batteries Plus - Here's all the pieces. Now get out of my store! - Auto Parts & Supplies Near Me - Scotts Valley, California

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