Always easy to use my apple care plus plan when I need my AirPods fixed. Drop me off and I get a call few days later. New AirPods! Love it.

Went in to get my laptop battery checked out. It was not charging. They said it's $75 to do the diagnostic And if they replace the battery then the $75 would get credited into the cost of the battery. I felt that was fair so I paid. A few days later they said they are not sure the issue is the battery or the motherboard but they didn't have a battery to test it. They can order one and test it and quoted me $389 to fix the battery. I asked what if you do all that and the battery is not the issue? Then they said it will be additional if the issue is something else, or I can just pay $75 more diagnostic fee to get my laptop back. At this point I am not shelling out $150 for a laptop that might not be fixed. I wish they were more upfront about the cost. If they said $150 diagnostic fee I would not have paid. Also after this experience I brought it to Apple and they looked at it for free. Don't bother with this place. The other reviews have a similar theme. read more

Mobile Kangaroo - Text exchanges with customer service - Electronics Repair Near Me - Santa Cruz, California

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I have a MacBook I thought was dead. Before giving it a proper burial, I took it to Kangaroo, who brought it back from the dead and saved me from buying a new one. They are an actual Genius Bar and their work is at least as good and trustworthy as going over the hill. I will return to Kangaroo for every phone and computer issue. Thanks, guys! read more

I recently had an outstanding experience with Mobile Kangaroo My computer display was broken, and after learning that Apple would take two weeks to fix it, I brought my computer to Kangaroo on a Monday. To my surprise, they had it repaired in just two days! As a busy real estate agent, I can't express how relieved I am to have my computer back so quickly--I truly live on it. The team was incredibly professional and attentive, making the whole process easy and stress-free. I'm so impressed with their service that I will be taking all my Apple business to them moving forward. Kudos to Kangaroo for their five-star service. read more

This place is amazing! I dropped my phone (16+) , cracked the screen, sort of freaked out, then remembered taking an iPad in to this place and getting great help. So I went in and, OMG the same man helped me! His name is Hari (hope I spelled it right): and within just a few minutes I walked out with my phone FIXED. I can't recommend this place enough. Any problems with any of my Apple devices, I'll head straight for the Galleria in downtown Santa Cruz! read more

I would say run, don't walk to Kangaroo! Excellent service, extremely knowledgeable, and fixed my problem with my keyboard within days. Communication was superb. I was under extended warranty, so no cost whatsoever! I am not understanding at all the negative reviews. There are more positive ones to reflect the great level of service I experienced. Thank you, Kangaroo! read more

It's nice to have a little Apple Store downtown. Wish it was bigger! The kind man helped me with a new iPhone case and hooked me up with a holder for my car. He was kind and helpful. read more

Christian did a great job fixing my MacBook Pro! He went above and beyond and was also very informative in teaching me ways to protect my computer and diagnose issues read more

You know when you rely on your devices and all of a sudden, you are in limbo and you can't remember that cotton pickin' password that you signed up with Apple and thanks to improvements in technology passwords are saved...except that vital password that you haven't used in 11 years? Well, I do now. I also know who I can turn to without going over the hill. Thank you Hari, from Mobile Kangaroo, which is an authorized Apple dealer and fixer upper. I really was at my wits end, stressed on time and needing to contact someone, but not having a working phone. Hari was able to transfer all my data from one phone to another and getting me logged into my account. read more

Impossible to get through to them, you have to text them, but they don't answer your text. Why they can't pick up the phone to expedite things is always a mystery. So if you're over an hour away, how will one know if the trip will be worth it? Edit: I found several local Apple computer repair shops with much better ratings and a similar number of reviewers. The quoted cost was less from the one I contacted. I suggest looking local - and read the one-star reviews below; Kangaroo is not the only game in town. read more

I was lucky that this business came through for me! They were able to replace my iPhone X battery in the same day. They were very clear about expectations and also when they found a crack on my home screen, they talk to Apple and had to replace for free. So they are good at coordinating with Apple and they verified products. I don't know the gentleman's name but he was very nice and helpful. Thank you!! read more

Christian was extremely nice informative and fast. I had zero issues with the repair and was happy every step along the way. He also fixed my laptop's keyboard, which was an issue I didnt inform him of and he fixed for free. Very awesome experience and I left with a massive smile on my face. read more

I called apple support for service advice on my girlfriends macbook pro and they quoted $299 for the failed hard drive AND $99 for display replacement with applecare and the product still being under warranty. I decided to take it to Mobile Kangaroo instead of an Apple Store, as they are an authorized repair shop and they have no incentive to charge for something that is likely covered under warranty by framing it as "accidental damage." Anyway, the reservation system was simple, and the guy working at the shop met me on time. They fixed the display and found nothing wrong with the hard drive. They repaired it under warranty and the cost was $0. The repair was completed way quicker than an actual apple store would ever be--I think they completed it in 2 days overall and kept me updated via text the entire time. Will be taking future apple repairs here for sure, and I hope this place is able to stay in business. read more

Went to multiple computer shops and not one shop was able to help me with an issue I had with my key board. Kangaroo mobile was such a welcoming calming space and fixed my issue without any cost. As I'm a college student and biking is my way of transportation I felt out of luck because there is no other Apple Store in the Santa Cruz area but mobile kangaroo is the only Apple technician! Highly recommend!!! read more

They have helped me out so much! Great service and timely repairs! Especially as a college student in the tiny town of Santa Cruz, it was nice to know that they are there for me. read more

Do not use this store for Apple products! Take the short drive to Monterey or Los Gatos to an Apple Store. I took my 2017 MacBook Pro there recently, a year after they installed a new battery for me. The MacBook now was not charging or dying quickly. They charged me $35 for a diagnosis, and then said the battery was OK so it was probably the hard drive and it would not be worth replacing for a Mac this old. So I bought a new MacBook on line, but ended up taking it to the Apple story to see if they could start up the old one to transfer my data. They opened it up, found some old water damage, and said Mobile Kang had probably not even opened up it up! Don't waste your money with these guys. They should not be an authorized Apple dealer when even the Apple Store staff don't trust them. read more

I was excited to learn that there is an Apple authorized repair shop in town. My Mac wasn't working so I called Applecare and they recommended mobile kangaroo. Before even walking in the front door I should've turned around. Physically the place is a dump. Had me a little worried. I dropped off my computer anyway. When I picked up my computer it was in worse shape than when I dropped it off. It actually wouldn't even power on. Drove over the hill to Apple and they fixed it very quickly. Mobile kangaroo also charges money for a warranty Applecare repair. When I called Applecare they said that mobile kangaroo is not supposed to charge me anything. If you have a Mac or any other Apple product steer clear of this place. read more

Needed a damaged keyboard and battery replaced on my MacBook Pro. The parts were expensive, but I'm not ready to upgrade yet. Service and communication were timely. Since it's a small shop, you have to make an appointment, and the team might not always be able to perform the fix in a single day, but after dropping off my laptop in the morning for the diagnostics, I was able to pick it up later that afternoon. I really appreciated being able to continue using the laptop while the part was on order. 3 days later the part came in, and once again, Mobile Kangaroo was able to provide same-day turnaround. read more

Super great service. I got my macbook screen fixed for a good price. It took about 4 days for everything to be completed which was really quick. Hizkeal B was the employee that helped me and he was awesome. read more

Great customer service! I needed a replacement battery for my iPhone 7. I highly recommend the extremely professional, courteous, and knowledgeable staff at Mobile Kangaroo in Santa Cruz, Ca. Tony read more

These guys are scammers! I myself dabble in electronics repair for my friends so I have a soft spot for independent repair shops and understand the difficulties these shops face. But the tactics this shop employs is unethical and just wrong! I brought my Macbook in as I was referred by Apple for a LCD defect. The shop's rep appeared courteous and knowledgeable and assured me that no fees would be charged for tgis repair as long as there is no water or accidental damage signs. He then looked over the laptop and agreed that there we're no such signs. I left it overnight and received a invoice via text message today for $99. I tried calling the shop several times to no avail and finally I called back apple and they confirmed it should be free and advised me to just mail it in directly to Apple. After informing MK that I want to pick up my laptop (via txt) they decide to hit me with a diagnostics fee out of nowhere. This was not mentioned anywhere. Not was I the one thar made the appointment. This is not okay in my book. I cannot in good concious recemmend a company that employs scammer's tactics like this. I also have reason to suspect that the problem was just a loose/bad cable and not the entire LCD. Being a repair tech myself, I have came accross several LCD's with almost identical issue's that where linked back to a loose cable. These guys have epicly failed. F---- I will update this review should they make thing right and are able to convince me of their ethics.l LCD's with almost identical issue's that where linked back to a loose cable. These guys have failed epicly. F---- I will update this review should they make thing right and are able to convince me of their ethics. read more

Unable to get service, told to walk in during business hours but door is locked during these and doorbell got me no response, late replies via website chat and lots of unresponsiveness. read more

I was referred to mobile kangaroo from Apple's online customer service. My computers battery was aging and going dead quick and needed to be replaced. I brought it in and was quoted $65 for diagnostic check that would be put toward the $269 total for a battery replacement and it would take about 5-7 business days. That was the top end of my budget for replacement but I decided to go ahead. 5 business days later they call me to tell me my computer is working fine, but just needs a battery replacement. I knew that was the issue and solution before I brought it in. The person on the phone then quotes me $369 and that it will be an additional 5-7 business days for them to get the part in. When I said that wasn't my initial quote, they told me that the original quote I was given was for a different model of computer, but they were given the correct model of the computer from Apple before I arrived and had the exact computer in their hands when they quoted me their price. Also a MacBook Pro and a MacBook Air, which was the stated reason for difference in prices, do not look similar enough to be confused for each other with a basic knowledge of Apple products. I decided to cut my losses and pick up my computer. Had I known from the beginning that it would be 14 days and $369 dollars for replacement I would not have taken it do be worked on. I am now down $65 dollars and I have the exact computer I dropped off with the same problem I identified before dropping off. The bait and switch may be a scam they do on everyone. I do not recommend and question the integrity of the shop as a whole. read more

angel in Santa Cruz Office is absolutely wonderful! He was caring, full of knowledge and gave us exactly what we needed. He answered all our questions and. really helped us out with our phones. we felt personally respected and appreciated. Thanks for having Angel as your employee. Give him all the kudos he deserves and a raise along with it! Lol. read more

Great customer service from the young man and woman. I brought my iphone thinking I would have to spend lots of $$$ to fix my recently dropped phone. Lucky me that it was only the screen protector that broke. Not only did they take my phone right away, but they said they would have it ready in half an hour, even though they seemed quite busy. They carefully took the invisible shield off as it was broken in a hundred little pieces and they did not charge me for their work! If ever I have another iPhone related issue I will be sure to come here as they are fast, efficient and super nice. Thank you Santa Cruz Mobile Kangaroo!! read more

I don't have any idea how those folks got authorized to fix Apple phones or any phone. They aren't able to do a simple iPhone restore. After "servicing" my iPhone for 2 days, they came to the conclusion that it's a "motherboard issue", the restore is impossible and the phone cannot be used anymore (was stuck to the restore screen). Of course, they still charged me. Going home, I tried the restore myself via iTunes. It worked and problem was fixed. Now tell me that this business is not a scam. read more

I had to go there to repair my iPhone X as all the Apple stores are currently closed. My phone stopped working as a software update was interrupted, so I was quite sure the issue was software and not hardware. They took literally 2 minutes to check the phone, they probably just plugged it to iTunes and tried to turn it on. The feedback was: "Not repairable, we can give you a refurbished one for $549". I didn't accept, went back home and did some more research online and found the correct procedure to turn the phone on, just had to reinstall the OS. Now it is working as new. I discourage to use them, they are very incompetent. read more

This establishment has the worst management. Was told my iphone would be fixed within 4 days and it had now been 3 weeks. I don't understand why they continue to not reply to me or even give me an accurate estimate on time. Hizkeal B. Has been extremely rude to me. Do not recommend this business read more

I went to Mobile Kangaroo to get my son's iphone screen fixed after the phone was closed in the car door. They did a fabulous job - it was quick and they were even able to straighten out the frame which was a tad bent. The staff member that worked with me was kind, respectful, and super helpful. He even explained to me how to back up the phone on my Mac! I went to this store a few years ago and they have the same great service! Highly recommend! read more

Boy where do I begin? They are careless, dishonest and provide poor workmanship. When I went to pick up my MacBook Air, I discovered it had been dented. I asked to speak to the person in charge. The man insisted it couldn't have been caused by them. I explained it wasn't that way before and I wanted to speak to his manager. There was a lot of hemming and hawing and then he said email me his contact info. Later I received an email from him, but it just linked to a web form, where I filed a ticket that they never responded to. Even worse, beside my computer now having a dent, since they worked on, it continuously crashes. Normally I'd go back and ask them to fix it properly, but they are not to be trustred. read more

Super quick and very good communication! They repaired my laptop and kept up great communication with the whole process

I don't know why they charged $120 to tell me my computer was already broken (I knew that already) when apparently Apple stores do diagnostics for free? And they charge an additional 80 to transfer data. Go to the Apple store babe. read more

I am beyond unhappy with the service I rec'd from Kangaroo. As an authorized Apple Care vendor I went there to have my iPhone repaired. I was told that they were going to replace it instead. It would take 3 days--which seemed really odd to me but I was desperate so I agreed. I left my phone. They told me they would let me know when it was ready to pick up. That was Monday. I heard nothing. ( Thursday) I called and was told that it was ready to pick up. Overjoyed..I headed over on my way out of town. At the office a nice but vague and clearly clueless guy told me it wasn't ready and that I had to come back in 2 hours. I said no-- as I had to leave town. What ensued was a comedy routine worthy of SNL..the guy literally could not explain, make a decision or provide me with any information. It was unbelievable. I felt bad for him...but my god..it was just ridiculous. So I tried to be nice and basically told him what I needed. " here's what we'll do--please get the phone ready & then fed ex it to me next day and I will pay for it." He looked at me blankly. I left asking that his supervisor call me. After much back & forth with the supervisor I was told that indeed my phone would be Fed Exed to me in the next 2 days. They would send me an email with the tracking number. Well, it's now nearly a week. I have no phone, no email ever arrived ( so no tracking number), I have no way to contact fed ex without a tracking number ( i tried) and Kangaroo is closed ( it's now the weekend) . I dont have a landline so I have to use my laptop to communicate. I NEVER write negative reviews....like ever but I am so frustrated and fed up with the totally dingbatry ( is that a word??) lameness and utter incompetence of this office...and its really sad-- I think its the only Apple Authorized repair place i can go to.... I wouldn't want any one to go through this! It was awful. I wish I could select no stars..but that's not an option so I selected 1= "not good"--it was actually terrible :( read more

I was given my phone back without the SIM card. Then the staff incorrectly told me that my phone would work without it. It ended up being extremely inconvenient because I had to go to my carrier's store to get a new one, and they could have stolen some info from the card. I don't plan on returning here next time I need apple service. read more

wonderful approach to customer and ask a question, explain how to solve the problem .

Interesting phone call just now and the tech didn't know recent Apple products like the new Mac Mini and the upgradable RAM. So I said thank you and hung up. Very strange though since it is a simple 40 - 50 dollar labor thing and not very confusing. I will do it myself. read more

Really bad costumer service with a young lady working upfront. I cannot speak on behalf the entire team. I made an appointment for my MacBook Pro because it was having display issues and there was a recall on the issue therefore Apple would pay for the expenses. Apparently not with mine because there was a small crack on my laptop (not on the screen) and I had to pay out of pocket. I went to a actual Apple store in Monterey where they fixed the problem with 100% coverage. Please get a new service representative. read more

My Macbook Pro's battery broke one day so I brought it to this store. They charged me 60 DOLLARS to do a diagnostics (and as a downpayment if anything goes wrong and for further repairs). After a couple days, they said that the battery was broken (I obviously knew that already) and they didn't know the reason. They said to replace the battery would be around $300 and that it would take around a week, so I went to the Apple store to have them check it out. Apple gave me a FREE diagnostic and a FREE repair because the battery issue was a manufacturing error. I got ripped off here! I'm never going to Mobile Kangaroo again. Apple tried calling them to ask for my 60 dollars back and they didn't do it. read more

I had a great experience working with these guys! They were fast, efficient, kind and I got my computer back in just a few hours! I will be back. Thank you!! read more

I have my doubts they know what they are doing. I just had to pay 800 to have a motherboard replaced on a computer I paid 3k for. I hardly ever used it. I got it back and now it won't connect to any internet. Such bs! read more