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Hechtic Tech

5.0 (3 reviews)
Open • 12:00 am - 12:00 AM (Next day)

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Response time

50 minutes

Response rate

15%

Services - Hechtic Tech

Data recovery

Desktop computer body repair

Desktop computer support

14 More Services

Device support or repair

Cloud services

Telecom or network services

Remote access services

Server services

VOIP services

Laptop body repair

Laptop support

Mobile phone body repair

Mobile phone support

Smart watch support

Tablet body repair

Tablet support

Video game console support

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Rhiannon H.

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Fix Station

Fix Station

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My phone fell off a roller coaster and was completely smashed. Fuad did a diagnostic to determine…read moreif I could recover the most recent photos that weren't backed up. I didn't have an appointment. Just walked in and he did an excellent job of describing what I could expect, options and pricing. In the end, I decided not to recover my photos, but given this service, I am considering cancelling my monthly insurance policy with my carrier since I fee confident about repairs and/or replacements from here.

On January 7, 2026, Fix Station diagnosed my iPhone 16 Pro as having a damaged motherboard and…read morepresented me with the option of trading it in for one of their phones. I was sold a used, unlocked iPhone 16 Pro from their display case for $850 cash (they do not accept credit cards), based on the representation that the phone was fully functional and suitable for normal use. Within hours, the phone showed serious defects, including failure to charge properly and rapid battery drain. I returned to the store within 22 hours (January 8, 2026) to return the phone and request a refund. The staff refused to refund me and claimed--without evidence--that I had damaged the phone. A partial refund was briefly offered and then withdrawn after a heated confrontation, which I recorded. I clearly stated that I did not consent to repairs and did not want a newly purchased phone to require fixing. I requested only a refund. Law enforcement was present to document the refusal to refund a defective product. I have since sent a formal demand letter requesting a refund and have received no response. I am now preparing to pursue this matter in small claims court. I paid $850 cash for a phone that did not work, lost my trade-in phone, and was forced to purchase a replacement elsewhere just to be able to work. I would strongly caution others before doing business here.

Phone Pros & Repairs

Phone Pros & Repairs

(7 reviews)

If customer service is truly everything, then the team out here at Phone Pros & Repairs in Gilroy…read morehave it down pat. For full disclosure, I purchased none of their services but would still work with these gentlemen in a heartbeat. After seeing one of their ads online, I decided to call to see if they had any locations in Texas to help with a modification (#1) with my newest Meta gear. They also specialize in selling phones, screen repair for smartphones and tablets, console repair, laptop and data recovery. Norbert was super professional, friendly, and immensely helpful. I appreciated his recommendations and suggestions for my situation and was impressed with his ability to diagnose my issue over the phone. He was extremely upfront about their pricing and their reasons for being in business. It's clear they have a community initiative, for which I give them major kudos. The biggest surprise was the owner, Gabe who was not only extremely responsive but also went the extra mile in offering a discount for rapid shipping due to my timeliness. He was also offering tips and maintenance advice, which was completely unsolicited and generous. This is an example of going above and beyond and it certainly has not gone unnoticed. I would give anything to have a resource like this in my neck of the woods. I genuinely wish them the best. ___________ (#1) Which is only $30. A bargain compared to the triple digit price gouging happening here in H-Town.

Fantastic business for tech repairs! Had my daughter's iPad screen replaced and they were very…read moreprompt, polite and efficient. Fast service, all done in less than two hours as promised. Let's keep them in business, Hollister!

Hechtic Tech - mobilephonerepair - Updated May 2026

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