According to associate Susan, tmobile will no longer print out bills, statements or any information…read moreand that I would have to wait for it in the mail. Horrible business practice.

From the owner: Visit the T-Mobile store in Brunswick and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3670 Center Road can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I am telling you every time I get here at 10 o'clock in the morning when they open they are never…read morehere until almost 11 o'clock I have to sit in my car and wait other than that Abe is very nice he helps me out with a lot of things I just wish they could be on time

Every time i try to see if someone is actually at the store to pay my phone bill....it gets shut…read moreoff tonight....no one answers.....i live 45 minutes away and im not wasting my gas or time to find out no one is at locations!

If you go to this location for a new phone/plan, you MUST ask for Mike with Sprint! He was soo very…read morehelpful and professional, we can't thank him enough!!

I know that 1 star review for this particular Radio Shack is unfair, but I am angry with Radio…read moreShack, and this is the store I am currently at. When I was a kid, my parents had a streak of 3-4 phones they got at Radio Shack, all of them with problems. Because of this, and other problems with quality and customer service, they encouraged me to never shop at Radio Shack. Well, after 25 years, I regretfully tried Radio Shack again. I was looking for a phone line for my DSL/Internet. I told the clerk I wanted the best quality possible, even if he directed me elsewhere. He assured me I was looking at the best. I bought 50' and 100' because I was not sure which I needed and figured I could return the one I didn't use. Well, a month after I put the 50' in, the ISP guy said the line was crap, and ripped it out and put the his good stuff in. Then, when I tried to return the 100' foot line, the store I bought it from was going out of business and not accepting any returns. Then, other Radio Shacks said they could not accept returns from a store that was going out of business. I'm not surprised that it is going out of business, and expect many others to follow suit soon. I should have listened to my parents. Oh yea, my wife found the $18 line for $8 on the Internet, so she is not so happy either. Go to Radio Shack for overpriced, low-quality junk if you want to, or take my parents advice.

Cell phone providers are the new used car salesmen. They lie about prices, add extras without…read moreconsent, downplay fees/taxes, and you spend an eternity in the store. The people I worked with here are either liars or incompetent. Either way, not a place you want to visit. Edit: You can read below for their phony "we care" response but they never reached out, of course.

If I could give this store a 0 star, I would. Back in May we went in for new phones due to upgrades…read moreavailable. In the midst of that, the act manager Tarek Rida overheard we owned a business and told us about Verizon business and how it would "save us money" switching to a business account. Tarek added 2 extra lines to our account without our knowledge that we have been paying for months. After talking with customer service, (which I have all phone calls recorded) they stated this is fraud and he's been doing this. They said they could refund us credits from the amount we have been paying over the months but first had to go back to the store to have Tarek remove the lines and note in the account we may be refunded. This is because our account had been switched to a business account by him and only he could access to change things that customer service could not do. Went up to the store multiple times he wasn't there. Finally yesterday my husband went up again and Tarek was there. He said "he couldn't remove the lines" ?!! I went up today to have our account switched back to a regular account rather than business because it's been nothing but issues. Tarek got very hostile with me, said "I'm not doing that and I'm not helping you" and got up and walked away. He created fraud activity and refused to fix it. The police were called the the store today and a report against him has been made along with the fraud department with Verizon against him. Also have contacted my attorney and will be taking this matter against him farther. For any future Verizon customers avoid this location but especially Tarek Rida at all costs!! Also check your bills, do not fall for any scams in store when they tell you they can save you money, and never just hand over your devices to them. He added lines and an app on my children's iPads without us knowing and they've been receiving spam texts and calls and inappropriate messages ever since. We still are having trouble getting these lines removed and switching back to a regular consumer account from business.

I recently got phone service from Spectrum in Strongsville Oh. Part of the incentive was that they…read morewere going to reimburse for what the payout was on my phone. I supplied the store that I had trouble filling out their reimbursement form and they did not accept my paid bill from my former mobile provider. Asked Erick from this store to help me and in a rude manner he refused to help me. This person is not good for this business or anyone else at this particular store. I would never recommend this store to anyone!!

I simply want to thank Spectrum for many years of great service. I just couldn't afford them any…read morelonger. Unfortunately, I had to make a switch. Thank you

EDIT: Myself, my husband and 4 year old daughter went back this morning to have him fix the green…read moreblinking and he told me I broke it, it's not his fault. Within an hour of picking the phone up yesterday it started flashing green and it's MY fault? Everything I read says it's either the display flex isn't perfectly seated or the replacement panel is defective. HE THEN CALLED THE POLICE AND HAD EVEN MY 4 YEAR OLD REMOVED FROM THE STORE! This man doesn't deserve to have a business in North Royalton. READ THE ONE STAR REVIEWS. THEY ARE ALL THE SAME STORY. I PROMISE YOU THE 5 STAR REVIEWS ARE FRIENDS/FAMILY AND ALSO GO BACK WAY BEFORE HE OWNED THIS PLACE. Please please please avoid this place!!!! ID GIVE ZERO STARS IF I COULD! Dropped my phone off Thursday to have the battery replaced because my phone kept freezing and have the back screen crack repaired. Picked it up Friday, was told "it still might not be dry but it should be okay, just put it in the case". Saturday, my phone is still freezing and to my shock and surprise, the back of the phone was cracked again. I brought it back at 1pm, not even 24 hours after picking it up. I called about 4:30 to see if it was ready and was told he had to order a part and I couldn't get my phone until Monday. Well, excuse me but did I say it's okay to keep my phone until Monday? I certainly did not. He claimed he called my husband, that's a lie. No missed call, no voicemail. He said the other guy who worked on my phone "used the wrong glue", whatever that means, and then literally in the same sentence accused ME of cracking my phone! I told him put my phone back together, I'm coming to get it. He's a terrible person to deal with. ZERO customer service skills. These reviews literally have to be his friends and family. THE BEST PART IS 8PM, MY ENTIRE PHONE SCREEN IS NOW BLINKING BRIGHT GREEN AND I CAN'T GET IT TO STOP. NOW MY PHONE IS COMPLETELY UNUSEABLE. I WILL BE CONTACTING TO GET A REFUND BECAUSE NOW I CANT EVEN TRADE MY PHONE IN FOR A NEW ONE!!!!!!!!!! STAY. AWAY.

I paid to have my charging port fixed. It lasted 6months. I paid to have it fixed again - lasted…read moreONE WEEK. Port is still loos, keeps loosing connection and wont charge. Fast Fix wont replace the bad charging port they installed. They told me its the battery but when I put it on my wireless charger - it charges my phone. I WONT GO BACK