Great service. Honest serviceman. A piece of glass has stopped the drain motor on my dishwasher. He…read morecould've easily told me I had to get a new motor. Instead he said I could continue to use the motor - knowing it might last or might not last. Or I could spend $350+ for a new motor. Definitely I'm going to hope the motor lasts but I know if it doesn't I was given a heads up in advance

This is for Mr. Appliance of Medina but I could not find them here on Yelp…read more First time customer and I will NEVER call them again. I am a single parent as my wife died last year. I told them I would not be home but I have a house helper that will be there at that time. They told me they would call while on their way to let me know they were en route. However, come to find out, the call while they are on their way was actually to confirm AGAIN, while they are on their way, that someone will be there and that they will NOT stop at the location unless someone confirms a second time. This was not my understanding. I had my phone with me at work and checked it throughout the day. I could not have the ringer on because I work with patients and have to keep in on silent but I do check it throughout the day. I did see ONE phone call with a voicemail and ONE text message, which I had missed. I called back but it was too late ... they said I had to reschedule. I got a call the next day from a lady who apologized but then she just ARGUED with me repeatedly. She insisted that she called multiple times. I double and triple checked my missed call log and voice mails. Indeed, ONE call and ONE voice mail. She continued to argue, saying "I called multiple times. I can show you a screenshot that shows I called multiple times." Ok, you do NOT argue with a customer like that. I later got a text message from her that started with an apology but then delved into defensiveness again. Again, in the text after saying "Sorry," she said "We called a handful of times and got nothing." I responded to her text saying that I would not do business with them and told her to not argue with a customer. I thought that was the end of it. It was not. Incredibly, she then called me back AGAIN (bad idea) to "apologize" but ended up defending herself even more in the same breath. She said "I'm sorry but I did call multiple times." I told her it's not an apology if she immediately says "But" and then just keeps defending herself. I told her that is a disingenuous apology. I told her, I have worked in customer service and have done service recovery, you do not apologize to a customer and then say "But" and then just defend yourself. That is not good customer service. I could not believe this, she defended herself AGAIN after this, saying, "Do I not have the right to defend myself?" And, incredibly, "I won't send it to you, but I did take a screenshot. It shows that I did call multiple times." She just WOULD NOT STOP defending herself. She could not stop. And when I told her AGAIN that she keeps acting defensive she sort of scoffed at me. This is an example of very bad customer service. I will NEVER call this company again and have already told people to not call them.

Love that every time I crack my iphone screen protector, they put on a new one for $10.read more

Great service from James who stayed beyond closing time to help us out. I was so grateful for his…read moreexpertise and professionalism. Great job!!

Amazing service! Ducan and Marc took care of me. Very professional and very knowledgeableread more

BRANDON is the one! Exceptional service and extremely knowledgeable. Highly recommendread more

I highly recommend Wireless Connect for your cell phone needs. The employees are knowledgeable,…read morefriendly, and offer excellent customer service. They are professional, courteous, and will answer all of your questions. If I could give them ten stars, I would! Here's my story . . . I've been a PagePlus prepaid customer for ten years. However, I thought I'd give Verizon Prepaid a try after purchasing a new iPhone SE. Yesterday, I went to the Verizon store in Mentor, OH to get established as a new customer and activate my new phone. I waited over 45 minutes, as I didn't have an appointment. I left feeling extremely frustrated by the rude and unhelpful staff and I didn't get my phone activated. I thought Verizon would give better service. I couldn't have been more wrong. I found Wireless Connect through the PagePlus website. This morning, I visited Wireless Connect and was completely impressed. A staff member transferred my SIM card from my old phone to the new one and had me connected to PagePlus within minutes. There was no wait. Also, I could have gotten Verizon PrePaid through them as well, and they offer many choices. They also sell phones and accessories too. I'm glad that I have such a great place to go for my cell phone needs.

I purchased a new Moto E7 Plus smartphone here at a fair price. The employee was patient and…read morehelpful with other customers while I decided which of three phones to get. He helped someone recover contacts and continue service on a new replacement phone.

We had THE BEST experience here today. Not for the newness of the store, not for pricing()…read morecertainly not for parking. But solely for Alex who was patient with our lack of knowledge with the fast paced technology, kindhearted, informative about our old phones, and what to expect from our new phones, how they will interact when pairing with Apple Watches and very talented in other areas . Alex is a great tweener. She relates to the newness of technology, yet she appreciates what others face when they don't quite get what is going on. Kudos Apple Store. She's a keeper.

I walked into the store today, it was packed with people, I was greeted and told of my problem with…read moreiPhone 12 Pro not working or booting up, I said it could be be the battery? I was passed of to several different people and finally was able to get a knowledgeable technician but he was working with several other people and technical staff constantly asking him other question. After the diagnostic tests, it was determined the motherboard was faulty and would cost $400-600.00 for the repair but it might be other aspect, he never checked the actual battery which was what I was asking about. I told him, I just got this iPhone 12 Pro from Amazon several days ago. This technical support person said he sent me an email but when I checked my backup iPhone 5+, (I was upgrading to Apple 12 Pro) email was never sent and he was only interested in selling the newest iPhone 17 and i felt like this support was not enough for me, because he was constantly working with everyone else but me. I was observing other Apple customers who had purchased new devices and these iPhones were experiencing the same problems I had with iPhone 12 Pro. Not a happy customer service experience. I know from Apple newest IOS 26 release has caused major issues which was on my new IPhone 12Pro which could be why it never worked to begin with and battery was never mentioned to me if it was working or not. I contacted Amazon and returning the defective Apple 12 Pro. Luckily, my old iPhone 8 + is still working but I had to get a new SIM card at T Mobile. Why is Apple constantly updating their IOS with terrible updates which are causing me and many others issue? I cannot update past 16 IOS and the IOS 17 updates are on most of my Apps which is terrible. I had to backup my iPhone 5 + via ICloud. website because I can't get into Apple Store, or many other app.

Bill was on-time,courteous and did a great job. Repaired my dryer replacing a couple rollers and a…read morebelt. Checked operation of the unit and found outside dryer vent sticking open. Cleaned that as well. Highly recommended.

Great service. Great prices. Highly recommend! We've used them twice and had great experiences both…read moretimes.

The store is always stocked when I visit. The sales are hit or miss in my opinion. Sometimes the…read moremen's hoodies will be on sale with the women's off sale (vice versa).

Haylee Brentin lead athlete helped me and my family so much she went over and beyond and was so…read morenice and kind honestly great person and very professional would highly recommend dealing with her and I honestly hope she gets a raise and higher position because she deserves it because she's genuinely a nice person thank you so much I will be back.

Nick is the most knowledgeable phone expert in the business. He will help you buy, service or…read morerepair any phone of your choice and do it with a smile. I've gone there for years, would never go anywhere else.