Huge shout out to Jay (Jason) for helping me set up home internet. He was so patient and got me a…read moregreat deal. It's always a pleasure to work with this store and I'm not getting my home internet and cell for less than what spectrum was charging me for one month of internet.

T-mobile is good most of the time, but there are times when I get too many "call failed" situations.read more

On August 22, 2026 I visited the Victor store to get the new Ultra Z Fold 8 and transfer my service…read morefrom Spectrum to AT&T. The sales rep Isaiah E. Attempted to transfer my phone number but got frustrated when he couldn't find the right settings. He admitted he wasn't familiar with android phones, he usually worked with i-phones. He called other reps on his phone to help him; while complaining that he hated his job. He finished the transfer process, but the phone wouldn't port over, so he told me to drive over to Spectrum and ask them to release the account. The sales rep in the E. Rochester store looked up my account and told me that my phone number had transferred already (my trip there was unnecessary). When I got back to the Victor AT&T store, Isaiah told me that I was good to go. I said wait a minute, what about my new Fold Ultra 8? He looked shocked; he said I thought you said that I had friend that was interested in the Fold 8 ( I never said that). He then went on to say that there is nothing he could do now--so come back in a month and I can upgrade then. Later on Monday Aug. 24, I went to the Fairport AT&T store and Aliza, set me up with the Fold Ultra 8 and rescinded the previous transaction. She said the reason for him telling me to come back in a month was he wanted credit for the sale. Aliza was very professional! I highly recommend her!

Just switched over to AT&T, was so easy! Court was extremely helpful and I really appreciated the…read morefact that he stayed late to help me out!

If I could give this place a negative rating, I genuinely would…read more This operation is a complete farce. A straightforward warranty repair spiraled into a parade of excuses: first later today, then I'll call you tomorrow, then three weeks, and ultimately three months. They couldn't even provide a claim number until I contacted the insurer myself--something they should have handled from the start. Save yourself the frustration. Do not waste your time or your sanity here.

Very honest and respectful. Port was the issue and he cleaned it to be sure but it will need…read morereplacement and because I was not ready to commit to replacing the port for the price quoted and it wasn't just an issue of cleaning he did not charge me anything for my visit.

I had to return an order to Amazon, didn't know why to expect... I had my printed label and box all…read moreready to go.. walked into the UPS store and was immediately greeted. I waited maybe a minute and a the nice gentleman scanned my package and explained I would get an email shortly. Super easy. I learned this store offers so many services, Shredding Printing Notary Mailbox delivery They even make lawn signs and big heads.

I use this location often. They are always courteous and pleasant. Yesterday Cliff took care of me…read moreyet again. He is always smiling and eager to assist. The atmosphere of the other employees was friendly too. It is convenient and so is the parking. Easy to get in and out. It's not a huge UPS so if you have to wait...be patient. Great customer service is not always speedy.

This is a standard gamestop. Plenty of help here for xmas eve with about 6 customers in thd store…read more Wait was pretty fast .

Had help from Dale with getting a new phone and switching an account back to Verizon. Dale made…read moresure that all of our questions were answered and even gave us great new info we wouldn't even have thought to ask about. He took the time to make sure the phone and the line were working before we left the store. Even though it was a tedious long operation with eating for TMobile to release the number, Dale stayed very pleasant and helpful. We did not in any way feel rushed or told it was easy to do on our own at home! I'd say we had the best customer service anyone could hope for! Thank you Dale:)

Stopped in here to upgrade to a new phone while in the area [2 hrs away], bearded guy w/glasses…read morewhose names escapes me got me all set up within minutes, very nice and shaved off a slight discount for me since I was close to done on my current plan. New phone was fine except for camera focus issues, which are critical since my job requires taking many detail-oriented photos very close up. Very frustrated, no answers even after calling Verizon and trying a closer store near my home. Called this location, very angry, Shane found a local store for me, worked out some acceptable phone/plan options to my benefit in case it couldn't be resolved, and called ahead to brief the local store on the situation, all in about 10 minutes. Local store fixed everything up in short order, really appreciated Shane's great customer service.

I recently spoke with AJ's on the phone about my printer's display not working. He was very…read morehelpful. We discussed options such as cost to repair vs. buying a new printer, what I needed it for, etc. He gave me information about current printers that helped me decide what I needed when I went to a store. AJ's doesn't sell printers, but his information helped me pick out the perfect printer for me, a brand I never considered before. Thank you!!