Getting my phone was easy and they were more than helpful in that department. I gave a low rating…read morebecause they sold me a screen protector for $69.00 selling it as this awesome need to have thing. Found it on Amazon for $17.50 with a bad rating and its temporary and wears off. So get accessories somewhere else don't be scammed! I was able to return the item for full refund.

Claire and Grace went out of their way to help make our experience with their company outstanding…read more They helped us convert phones get everything set up even to the point of staying beyond closing to make it happen I own my own retail store and I understand the importance of good staff these two people are shining examples

Greg provided absolutely outstanding customer service! The day we visited, the computer system was…read morehaving major issues, which made everything much more difficult and time-consuming than it should have been. Despite that, Greg remained patient, professional, and incredibly helpful throughout the entire process. What impressed us most was that Greg stayed well past the end of his shift to make sure we were taken care of. He could have easily handed things off or called it a day, but instead, he went above and beyond to help us get everything resolved. It's rare to find this level of dedication and customer service. Greg is a tremendous asset to Verizon, and we truly appreciate the extra effort he made for us. If you visit this location, ask for Greg--you'll be in great hands!

Everything that was a concern for us was taking care and explained in a normal way…read more Mike did a fantastic job

I got amazing service here. They reviewed my bill and the money they saved me pretty much made my…read moreApple Watch monthly payment a break even. Got rid of unnecessary stuff. Austin was knowledgeable and very helpful!

This store has horrible customer service. They say they offer their customers the same service as…read morethe corporate stores but that is a lie. Was told I had 14 days to return my phone and was told I could bring it in the next day only to find out they didn't calculate the day I bought it. They just said I was out of luck. I would never recommend anyone to use this store and I will go out of my way to tell people not to use it.

I was previously a tmobile customer for over 2 years. I decided i wanted to switch to Verizon…read morebecause I really wanted to get my daughter a gizmo gadget watch. She's not quite ready for a cell phone and I thought this was a good alternative. The shop is clearly very new as they didn't yet have the store fully stocked with tons if accessories of devices yet. However, i was immediately greeted with a smiling staff when I walked in. The team member who assisted me was super helpful and helped me stay within my budget on a new phone and plan. He was great at explaining everything and getting me switched over right there in the store. He also helped me set up my daughter's watch and the coordinating app for it on my phone. Prior to coming to this location I had first visited the Beech Grove location and lets just say the staff member there acted like he had better things to do then answer my questions about switching carriers. It was almost as if he didn't care if i switched to Verizon or not. He basically sat on his own phone as he spoke to me. Super unprofessional. Anyway I would highly recommend this location for any of your Verizon needs! Happy new Verizon customer here - not to mention my monthly bill with brand new phone and gizmo watch service is $10 cheaper now than I was paying at tmobile.

Maddy was super helpful and patient as she helped us move from Sprint to Verizon. She explained all…read moreour options clearly and helped the activation process go smoothly. She even transferred all the data from the old phone and helped show us how to use the features on the new phone. Really great experience! This is definitely the Verizon store to go to. It was less busy than the bigger store near the mall and we got a more personal experience. PS - I'm pretty sure this is the store that has now moved to 8860 S Emerson Ave Suite 300, Indianapolis, IN 46237 since I couldn't find that one in the Yelp database.

Ashley was amazing, I was ready to switch to AT&T but she fixed all my issues and helped me upgrade…read moreall my devices

Austin W. With Verizon on South Emerson Avenue gave me a 5 star experience! I love my Verizon!read more

Brandon was very helpful with my bill and all the extras on added to my account. I came in because…read morethe new update has me confused so he helped me navigate som wood the updates as well. Customer service was incredible. Thank You Brandon!

Your better by far to buy a phone elsewhere! These folks do not care to even represent Verizon…read more Three folks doing nothing tell you to go to a real Verizon store. REALLY? Attitude says it all. In my case my Brother passed away and no help or compassion. SAD. Changed my mind completely to ever support the largest Verizon franchise. Sell you snake oil eleswhere! Done with you folks!

Awful experience with Verizon as a whole. I got the unlimited plan with a iPhone and I traded in my…read morephone at the time an iPhone 6s and paid 70 dollars in tax upfront and turns out the plan wasn't what I needed so I took the phone back 2 days later cancelled the plan but they refuse to give me my phone back or just the same model of phone for free all they said they would do is send me back the money I paid upfront in store in the mail and it has now been 4 months since then and still haven't gotten my money back. You'll be much better off with just getting a phone and then going through straight talk.

TLDR: triple...quadruple check everything before you sign anything…read more It's like Verizon is out to get me, every time I try to upgrade my phone. I came in here to upgrade a phone. My previous experience at a Verizon store near Cincinnati, OH was quite possibly one of the worst experiences I had dealt with (gave wrong phone, charged for insurance without permission, the list goes on...). Due to COVID, there's been a delivery delay and items in stock, so I decided to visit the store in hopes they'd have the phone in stock. First off, I'll say that the person I worked with with very friendly and helpful. The other two staff couldn't have cared I was in the store as they were glued to their devices. We went through the process of device upgrade discussion, etc. We made some changes as per my request. I found it frustrating that most of it took place on my phone...something I could have done it all at home.... I walked out with confidence. Sadly, I got home and reviewed my order email to find out that the they had set up my device repayment for the incorrect months. I had to contact their Verizon customer support, and as anyone knows, it's like talking to an inanimate object - helpless and gets you nowhere. I then was able to get in contact with a chat customer support. They told me that they had to cancel my order and restart. Not a problem. Thought things were good to go. Now, I just logged into my account and noticed that they doubled my monthly charges for my phone plan. It's been a nightmare, to say the least.

I'd give this location zero stars if I could…read more I waited in the store for at least 20 minutes without ever being acknowledged. When I arrived, two sales associates were helping other customers, so I understood there would be a wait. I was happy to be patient. What was frustrating was that during those 45 minutes, multiple employees came out from the back room, looked directly at me, and then walked away without saying a single word. No one greeted me, checked me in, let me know there would be a wait, or even said, "We'll be with you shortly." After waiting that long without any communication or acknowledgment, I finally gave up and left. A simple greeting and a quick update would have gone a long way. Unfortunately, this was one of the worst customer service experiences I've had at a Verizon store. I hope management addresses this because customers deserve to at least be acknowledged when they walk through the door.

There is an amazing staff at this store, especially an employee named Matt …read more Who has helped me several times to get a new phone and with other problems I've had. Always courteous and very quick to know exactly what to do to get you in and out and gets youn thoroughly taken care of. The rest of the staff seems friendly as well as I've dealt with some of them in the past . Good service should always be rewarded. I've been with Verizon for many many years even when I had a big box car phone lol . Their coverage is so good and in a lot of places where you can't get service, Verizon phones always seem to work well. Thank you for good service over the years and for this local Verizon store that takes such Good care of its customers .

I've been a loyal customer of 5 years to Verizon. I'd say Im not very happy with them . I pay a…read morehigh bill for 2 phones 2 watches for mine and my husbands phone to go in SOS mode quite frequently. It's very frustrating when I use my phone for work ! This is ridiculous.