Went in to setup a new wifi service and my experience was great. The store was packed and they said…read morethey were short staffed so there was a bit of a wait but hey, that happens sometimes. Once I was called AJ was a great help and provided exactly what I needed so all in all this was a great value to me.

If I could give a zero or negative rating, I certainly would do that. Unfortunately, my wife has…read morebeen placed in a nursing home, and the account has been in her name for these last many years. The ability to change the legal name on the account without bureaucratic obfuscation has been challenging. These people act like they have never had a situation like this before. This is very disappointing that such a large organization is incapable of making account changes. I will be looking for a replacement in the future. I do not need to pay a lot of fees each month to a nonresponsive company.

What could be improved?…read more I've had Xfinity service from Nov 2024 to Dec 2025 and I will say their actual service is average. So I decide to change my service to T-Mobile and cancel Xfinity since my contract was up. I went to my Xfinity app and I tried to cancel service. Nope can't do it. I was told that I have to make an appointment and speak to an operator. The soonest appointment was five days away and true their word they called me. Now if you are canceling Xfinity get ready for this... First of all, I was asked why I'm canceling my service? Um because I want to. I told them that I am going to T-Mobile that they were offering me a better price. That triggered Xfinity to offer me a better price. I declined. Then a better price after that. Again, I declined. After that I got transferred to somebody else who then tried to probe me and get more information as to why I was canceling other than price. I proceeded to tell them that I am bundling my wireless with my Internet with T-Mobile. That triggered another offer. Again, I declined. All in all I spent about 45 mins listening to Xfinity beg me to remain their customer before I was able to cancel my service. At the end of the call, I had the option to schedule an appointment to return my box and the only location they had was the Avon store the following Sunday @ 5:00pm. Ugh! Ok 16 miles away but ok, anything to get rid of Xfinity at this point. When I got to the store on Sunday they were busy and I waited in line. There was a man and a woman helping customers. When my turn came I got the woman, I put my box up on the counter and she said we can't do box returns at this store, that their server was broke and I needed to take it to a UPS store. Pfff! So I go back to my car and I googled the closest UPS store 4 miles away. I got to the UPS store and they closed at 3:00 pm. Now at this point, I get back into my car and I'm not gonna lie, I'm feeling trapped. I'm feeling cornered like I just cannot get rid of Xfinity! After having a good think about this, I decided I'm gonna try a different approach. I go back to the Avon store stand in line and this time I get the man. Now I can tell by the look on his face that he remembers me and remembers the woman telling me that they can't take the box back. I proceed to tell him that I was moving and that I had a flight tomorrow morning and I have absolutely got to return this box!! I picked up my phone and I showed him my appointment. Reluctantly, he says OK and tells me to step over to this table in the back that has a computer on it. We sit down and he starts to process my return. As I'm sitting there, it's starting to occurring to me why they sent me away. They work on commission and I am not commission. After he processed my return and I had my receipt in my hand, I told him I'm sorry but I lied to you that I wasn't moving and I'm not leaving on a flight tomorrow morning. He started to laugh and asked me would I still leave him a good review? Sure so here it is. Shout out to Brian at the Xfinity store in Avon for being tricked into making him do his job. It's a shame you have to consort to these kinds of tactics just to get people to do their job. If you are thinking of becoming an Xfinity customer Mazel tov!

You cannot connect with a human. Their AI assistant sucks. I am trying to add a ring doorbell…read morecamera. when it goes to show networks, my network isn't listed/shown. beside the ring doorbell my printers can't be set up because my network isn't showing up. My DirectTV isn't showing up. I only have connectivity with my phones. I have tried resetting my box but that doesn't help. so now I'll have to go into the store and I don't have time. I think I need a more reliable provider and definitely one I can contact a human.

I have to say that I was pleasantly surprised with the service I received at the store. I was…read morehelped by a friendly professional and knowledgeable young man named Dewitt. He asked proactive questions and helped me resolve the issue I came in with and also reworked my existing plan to better suit my needs.

I have been with Comcast for decades love their service in the beginning…read more Wow, how times change I would have to rate the torture. These people who put me through for the last year and a half as one of the all-time Great Falls of what used to be a good company what horrible horrible horrible service the lying so after 40 50 years I cannot wait to get rid of these totally inept people do yourself a lifetime favor do not sign up with their service ( what a joke) service isn't an option. I intend to file suit just for the year and a half monthly wasting my time I live in Utah 3 acres POOL or in the middle of town it's not like him living on top of the mountain.

First I would like to start off by saying 1) I was able to speak with someone on phone when I…read morecalled 2) they spoke to me in a very respectable manner 3) they helped me with ALL my questions and issues in one phone call 4) I got a new phone along with better Internet service in less than 5 days. I feel special

Xfinity has the worst customer service I have ever seen. They are programmed for one thing only and…read moreit's not for customer satisfaction. If there is any other TV cable services in your area use it do not use Xfinity.

Unfortunately, this company has the worst customer service I have ever dealt with. Trying to…read moreresolve simple issues is more difficult than trying to raise Jesus from the dead during a Super Bowl halftime show while making him moonwalk like Michael Jackson to Britney Spears in the middle of a hurricane as he curing cancer. They will lie through their teeth and tell you that there isn't any charges only for them to tack it onto your next bill. You will call the number use the app nearly 2 dozen times and still not get the issue resolved. This entire company not just the store deserves to go under..

This morning I stopped at Panera right next to Xfinity a man was in store putting up pos this was…read moreat 7:00am through the glass I asked if open said no open 10:00, when I came back from Panera he opened door and asked what I needed told him needed new remote mine quit yesterday, he said no problem and got me new one, he was the mgr , excellent customer service for sure a huge thank you, that is A-1 customer service for sure thank you!! He did not need to do that most appreciated

20 years ago when I got cable Internet from Comcast, now Xfinity, they were revolutionary in their…read moreservices. I defended this company when others started reporting multiple outages over the last 12 months. I said I'm sure it's just an acute problem. Then that acute problem started happening in our home. We live in Atlanta. For the last two weeks for at least half of the day, our Internet goes completely out. They've sent technicians out, they've charged us money, knowing that they were actually doing a complete overhaul of their network. There's no recourse because we're not a business account. I only use them for Internet and I pay $175 a month. For what! To be ignored? To not get clarity on why the outages keep happening? Blaming our connectivity at our home? Absolute joke. Not that my little $175 a month matters to that organization, but going forward I refuse to do business with them. If you guys want a real provider, I recommend transferring to AT&T fiber, and if you were reimbursed for your Internet, like I am for my company, go all out and get the maximum 5Gig, $140 a month AT&T fiber. Again, I'm not naïve enough to think my $175 a month is any impact, but I suspect they are on the verge of losing millions of customers for their lack of doing nothing. When Verizon had an outage on the East Coast however many months ago, without calling without question they just automatically gave us a credit of $20. To me that showed initiative. What Xfinity is doing is just flat out criminal.

Worst TV provider ever, period! First , no streaming of IU game on Peacock Terrible broadcast…read more Second, now ABC sounds like an 8 mm projector instead of broadcast. What a waste of what we pay a month!

Chuck is wonderful to work with. His knowledge of computing is astounding. He built my new computer…read moreand it is great. Fast and custom built to my video and photographic needs. If you need computing help, you need to call Chuck. You won't be disappointed.

I hired him to set up my new computer. He did a great job on that and took the time to explain…read moreeverything. He even helped me understand a specific program that I was concerned about. He went out of his way to download a program and in doing so he saved me some money. Courteous and friendly throughout and a would hire him again without hesitation.

Internet/streaming speeds are great. BUT- They have the…read moreabsolute worst team for install. We have had our line buried multiple times. I use that term loosely. They don't seem to know how to bury a line. Killed my grass, and the line is still exposed in multiple places. Even after they had to come replace and re-bury. IDK who they actually hire to come do that work, but there really do not care one bit. I was also told by them that they cannot guarantee the team they send out will properly bury the line because they contract it out. Said I can totally stand out there with them and tell them what to do or bury it myself. Price is great in the beginning, but will definitely go right up. Making it not worth the hassle. Honestly, I'd try one of the other services.

They started out okay with good new customer pricing around $60/mo for Internet. The customer…read moreservice dropped consistency over the years as they became more established and the prices kept going up. By the time I switched to spectrum I was being charged &120/mo for the same basic service.

Would never do business what a hassle. The online chat is commision based no customerservice until…read moreuscreamin the phone

Thomas Parke was most helpful at the Xfinity store in Anderson getting me the best deal with cable…read moreand phone service. Quick and easy!!

I understand this stores low rating. It starts at the top with the District manager who told me, "I…read moredon,t care how you were treated, I will ALWAYS side with my employees over a customer! " I came in to reactivate my service and I explained to the employee who was more interested in her cell phone then me the entire time that I'd already called customer service and she also just needed to the same. She went thru a bunch of unnecessary steps, including contacting her manager, all while texting back and forth on her phone the entirety of the visit. I.m so glad we were right under the stores camera when I mentioned I've done this job before and all you have to do is call customer service like I said! She,s totally racially profiling me cause I'm black k and have deeds. She looks at me like I just pulled out a gun on her. She jumps up and says , " you.re making me feel uncomfortable and I don't have to work with you." Then walks away and calls her district manager! If you're reading this stay away from this RACIST, BIGOTED, store. I've already contacted an attorney to see if I have a case. I asked the young Caucasian girl with years of overdue dental work her name and she covered up her tag so you couldn't,t see who she is! Do not shop here.,

Ok so the company itself isn't always deserving of this rating but the service at this particular…read morestore in Greenwood today was excellent. James helped me setup a new line on my account using an existing phone. He was friendly and engaging while we completed the paperwork and really patient explaining to me the final price as I misunderstood twice what the new total would be. The only caveat is next time if I need to go to the store I'll make an appointment. Didn't know I could do that and was lucky my wait was only 10 minutes or so.