After 30+ years of loyalty with ATT, I'm done fighting with them…read more STRIKE 1. My phone had been paid off for a while and needed an upgrade. Was told I could get good trade of $900 on my old so my bill would only go up by $12. Sounds good, I thought. But! My phone trade in is a monthly credit of $25/month over 3 years!! So, if I want credits they pay out through 3 years of my installment payments of $12. Locked in for 3 years! Pay off early and miss the trade credits. Oh, nobody said that part out loud. I always try to pay off balances early, but penalties with ATT. STRIKE 1 STRIKE 2. When I upgraded my phone, I mentioned how my mom has issues with her cell phone and uses it primarily for reading and games. The rep then menioned that I could get a tablet for free since I got the phone. Then said I could forward her phone number to the tablet and use as phone. I thought, perfect! After a week of messing with the tablet I went back to ATT to have them set phone. That's when the other rep said it can't work as a phone. He talked about work arounds. This is for an 85 year old with a brain injury, no work arounds! STRIKE 2 STRIKE 3. Also found out after a couple billing cycles that my tablet wasn't free as rep told me. Its only $240 off the $600 which is given back in monthly credits of $6.68/month over 3 years!! Those 3 years have the remaining installment payments of $34.97/month. Again, pay off tablet early and miss out on credit. STRIKE 3 STRIKE 4. Oh, and there is a $20 service fee/month for the phone line even though the tablet cannot be used as a phone and only used within her apartment wifi. STRIKE 4 Today, I have moved our other 4 lines to a different vendor. Still trying to figure out these 2 that are hung up in 3 year contracts for the $credits. With my husband on disability due to injury this year and being financially responsible for my parents, I manage our budgets closely... no thanks to ATT Corp either.

The area AT&T Store moved into a new building in Heartland Crossing this summer, and offers a wide…read morerange of services. Located across from the Meijer Store, you can only get to it by taking the access road (Heartland Blvd) even though you can see the store from the highway (SR 67). Once there, you can find parking in front of the store with additional parking in the rear. Going inside, I was greeted right away on both of my visits. The staff person who assisted me was very knowledgeable about the different services (phone, cable, internet) and even help me understand a bit about streaming services since I am not the most tech savvy guy. I will say that there is a bit of disconnect between the information the store personnel have and that of the customer service people for AT&T. Both the Manager and the staff person told me about a discount on a premium channel but were unable to set it up for me (which required contact Customer Service). The Customer Service rep let me know that the offer cited by the store was obsolete which is a bit annoying. However, the rep found other discounts that could be offered to offset the lack of the discount I had been promised when I switched from satellite to cable. So, even though it wasn't the quickest and easiest switch over, the folks at the store did a good job (and customer service followed through). Just wish AT&T could get the store information up to speed to avoid the confusion. Side note: If you switch from the satellite (DirecTV) to U-Verse, the store can get you scheduled and signed up, but you still have to cancel the DirecTV on your own. It makes no sense when they are both AT&T companies and share the same billing and Customer Service. Seems like they ought to know that customers don't need both satellite and land lines. Seems like they could have less customer complaints if they did. Review #2937

I have been a TMoble customer since 2015 and can say I have never had a problem until I walked into…read morethe Camby, IN store. Management and staff are very rude. Was told that the phone comes with the 3 accessories, case, wall adapter and cord. I made sure to stress if those are a separate charge i do not want them. I was assured by 2 sales associates that it was included with the phone. I never heard bundle. Guess what, they lied and it is 8.00 more a month for 12 months. I am paying for something i specifically stated i did not want . Of course when i went in it had been a few days over 30 days so no refund. The staff is standing in there playing games. No where for anyone to sit forces us to stay in our car when it was 32 degrees out when i got the phone. The management is a joke, he is the leader of the rude crew. Do not do buisness with this store go to Avon and ask for Maggie, she is the best.

From the owner: Visit the T-Mobile store in Camby and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8310 Windfall Ln Ste A can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Great service for a multi issue repair. It was a combination hardware and software issue…read more Service people were great. They listened and were very patient with the semi computer literate person. Worked thru the issue and followed up 2x a week apart from when I picked up the unit

I haven't tried their computer service yet, but I did take my phone in for some work. My battery…read morewas just not holding a charge and it seemed I always needed to be on a charger. Didn't like being out on the road and having the GPS go out, so my wife recommended trying this little shop located within the Meijer in Camby. When we arrived, we hit the dinger bell to let them know we were at the counter. We were greeted and were told they didn't have my type of battery in stock. We were given an estimated time for when it should be available and the price for parts. They have a standard rate per hour for repairs and were given an estimate for that as well. Unfortunately, the battery didn't ship on time and we were delayed. I also didn't notice they are closed on Sundays, so that visit was a "no go", but I simply didn't see the small sign with their hours on the counter. When the replacement battery came in, we were told they suspected it had a defect because it took a long time to charge. It seemed to work okay, but they were going to get another battery to replace the replacement and there would be not additional charge. Finally, I was able to drop it off when we got the notice the new battery was available. Everything seems to be working okay, though I noticed this new battery still takes a long time to charge. It does seem to hold the charge though, so I am not 100% sold that everything is working perfectly. I got the impression that the individual who worked on my phone understood the problem, but wasn't certain why the charging issue had sprung up. If I have a problem that isn't something I can easily adjust to, then I will take it back for one more try. I think they are trying their best to be helpful, but I seriously don't know how anyone can keep up with all the technological changes and upgrades. They are small staffed, so the turn around on repairs may take longer than you would like, but I prefer it to work the first time, not just get it back and then have problems. Review #3800

Best Buy, AT&T and others could not resuscitate my iPhone…read morestuck in an apple logo start up loop- but Dustin came to the rescue and had my phone up and running in about 5 minutes. Priceless data and photos were salvaged for $25. Thank you ishop - you are 3 for 3 on device repairs for us !

New ownership would not honor the "lifetime" screen protector that this store sold previously. Not…read moreeven a discount.

Visited with a laptop that was not charging. Thought maybe the charger had broken off inside or…read moredamaged the charging port. Took a look at it and was able to get it to charge. Fixed the problem quickly and was very helpful. Had fixed a phone screen for me before as well. Would highly recommend them for any of your phone or computure repairs.

After my 3 year old decided to throw his iPad and crack the screen, I had to make a decision. He…read morecould live life without an iPad or I could listen to him whine and cry all day, especially on long car rides. Well, against my better judgement, I decided to get his screen replaced. I shopped around to get the best deal and this place ended up having the best price. They also had a relatively quick turnaround. I was quoted 3 days, but it was ready within a day, which was nice. They fix all types of cell phone, tablets, and computers. Not only do they fixed cracked screens, they sell used/refurbished products as well. They also do general repairs like battery replacements, fixes charging port or software/boot up issues. The shop is kind of tucked away in a small strip mall, but not too hard to find. They were very responsive to my request and needs. I called an asked them how much it would cost and they gave me a straight forward answer. The man working the counter was very friendly and helpful. My kids iPad was as good as new and now has a new life. Having two young kids, I am sure that this will not be the last time that I will need a screen repaired. This will probably be my first stop when I do. I highly recommend checking out this place for your cracked screen needs.

DONT USE THIS SERVICE!!!!!!!…read more They replaced my battery in February and 5 months later it EXPANDED and cracked my phone open! I couldn't use apple care to replace it because the battery they put in isn't a certified apple product. When I contacted the company because of their "life time warranty" they said they can't fix it for me. I had to get a new phone and i can't sell my old one. THEY SCREW YOU OVER! I'm completely unsatisfied and will warn everyone to not use this service!!

If you live in Fort Wayne, IN your assigned tech will be Doug. He will show up on time the first…read moretime you contact him, "all the work has a warranty", and he will do a "good" job on whatever device the first time you see him. BUT THAT'S IT, HE WILL NOT COME MEET YOU IF YOU HAVE AN ISSUE WITH THE REPAIR. HE WILL IGNORE YOUR EMAILS AND IF HE DOES REPLY IT TURNS INTO A "ROUND ABOUT" GAME. I am very peeved and disappointed at this man and the company. I tried to contact him several times to get him to check on the item previously repaired by him (the iPhone screen he repaired seems to be coming unglued), he will not. After searching the icracked website I couldn't find a way to report him or really contact them with a warranty question or repair issue. I'll keep looking. If in Fort Wayne go to A+ Computers, they repair your items for LESS, guarantee their work, and if you need them again, you'll know where to go and find them. Do NOT trust the icracked team.

Got a great deal on a like new Google Pixel phone. Great local phone store with a knowledgeable…read morestaff.

HORRIBLE PLACE. DO NOT GO HERE AND GET SCAMMED. Ripped us off, drove 3 hours and backed out on the…read moredeal we had through text. Shut our phone off illegally and blamed it on speaking broken English

My AV receiver had a bad video output, and I ran across a listing for Carmel Electronic Repair on…read moreNextDoor. I dropped off my trivet and had it back within a week. Communication was an amazing. I knew what was going on every step on the way. This is the only place I'll go for electronics repair.

Matt was quick to respond to my Yelp request. Had a computer problem we couldn't get fixed -- he…read morefixed it in 24 hours and the cost was reasonable. Will probably bring more things to him that need fixed. Highly recommend!