Your better by far to buy a phone elsewhere! These folks do not care to even represent Verizon…read more Three folks doing nothing tell you to go to a real Verizon store. REALLY? Attitude says it all. In my case my Brother passed away and no help or compassion. SAD. Changed my mind completely to ever support the largest Verizon franchise. Sell you snake oil eleswhere! Done with you folks!

Awful experience with Verizon as a whole. I got the unlimited plan with a iPhone and I traded in my…read morephone at the time an iPhone 6s and paid 70 dollars in tax upfront and turns out the plan wasn't what I needed so I took the phone back 2 days later cancelled the plan but they refuse to give me my phone back or just the same model of phone for free all they said they would do is send me back the money I paid upfront in store in the mail and it has now been 4 months since then and still haven't gotten my money back. You'll be much better off with just getting a phone and then going through straight talk.

I've been a loyal customer of 5 years to Verizon. I'd say Im not very happy with them . I pay a…read morehigh bill for 2 phones 2 watches for mine and my husbands phone to go in SOS mode quite frequently. It's very frustrating when I use my phone for work ! This is ridiculous.

J would give this store's customer service a zero if it were an option. They will sell you a n…read moreoverpriced piece of junk that doesn't work & then not make right by it, while leaving you waiting for hours to speak to a manager.

I had a very good experience at this particular store location when I was looking to purchase a…read morewireless Bluetooth speaker. A Verizon Solution Specialist by the name of Arlene Gonzalez assisted me. She quickly came over to assist me when I arrived at the store and was very knowledgeable about all of the wireless speaker products. Not simply trying to make a sale and rush me out of the store, she inquired about the type of location setting and purpose that I was looking to utilize a wireless speaker system for and targeted our research accordingly. Arlene was patient and enthusiastic in her explanation of what each speaker system could be used for and how to pair more than one speaker system together for an even better and richer sound experience. She again displayed that high level of patience and professionalism when informing me about the different purchasing options available to me and even connected the speaker system to my phone for me. In the future whenever I need to visit the store again for any more phone or speaker systems I will ask for her by name.

We purchased flooring through Home Depot in Greenwood IN and they had their installers install it…read more After about a year, the floor is separating and peeling up and they are refusing to repair it because it's been over a year since installing it. Home Depot sent all non English speakers and we had to use Google translate to communicate when it was installed and they raised the price by over 2,000.00 over the quoted price. We will never use The Home Depot again, please see the attached pictures of the damage.

Visited to upgrade phones. Took 2.5 hours to complete. Service person appeared to not understand…read morehow to do things as had to continually call in to support. Though the service person was nice, was very inefficient. For any business person out there, avoid this Verizon store (unless you have time to kill).

Came in to update my phone. Everyone in the shop was so kind and willing to help get me what i need…read morein a timely manor. They were nice enough to let me stay in the store while my phone updated and came up. They also provided a box for me to send my old phone out. Great service

I would give this store AND ZACH 10 stars if I could! My Mom lives in Illinois and her iPhone…read morecroaked on her. Instead of buying her a new phone, we decided to upgrade ours and give her our recently new iPhone 11. The iPhone 12 Pro Max we wanted was only in stock at this local Speedway store. We called yesterday to speak with Zach and he was extremely helpful. Upon arriving at the store today, he was a complete ROCKSTAR while working with us. He was so professional, so kind and went above and beyond to help us. We were so grateful. Some of the best customer service we have experienced in a long time. Upon arriving in Illinois with my Mom's new phone, we called Zach and he assisted us with setting it up over the phone, just as he promised he would. Hands down, Zach exceeded our expectations for the day. He's amazing and I highly recommend requesting him if you visit this store!

Getting my phone was easy and they were more than helpful in that department. I gave a low rating…read morebecause they sold me a screen protector for $69.00 selling it as this awesome need to have thing. Found it on Amazon for $17.50 with a bad rating and its temporary and wears off. So get accessories somewhere else don't be scammed! I was able to return the item for full refund.

Claire and Grace went out of their way to help make our experience with their company outstanding…read more They helped us convert phones get everything set up even to the point of staying beyond closing to make it happen I own my own retail store and I understand the importance of good staff these two people are shining examples

Would honestly give five stars if it wasn't for their customer support. The operation of the…read moreservice is great and I enjoy no contracts but dealing with their customer service is a nightmare. In particular just trying to pay your bill each month. This company should fire whoever they are using to automate their system. I have used straight talk for years and years and I would guesstimate at this point I have a month of my life tied up with trying to pay my bill each month. As there is no excuse for a company of this size to have such a flawed system with all the advances in AI technology. It is awful and the moment I find a company with a better support network that operates with no contracts I will switch at this point.

I ordered a phone 2 weeks ago. It did not show out of stock like several others. I checked on the…read morephone a week later. I was told I would get a shipment notification that very day. Nope. Waited a few more days, checked again. It will be expedited she said. Nope. Today, I'm told the phone not showing out of stock online is in fact out of stock. If I don't receive it in the time they think I should, they will cancel the order. Can I cancel the order now? My local walmart has this phone in stock. Nope. Can't cancel. Ok, Can I choose a different phone? Nope, can't alter the order at all. Can't cancel, can't choose a different phone. Just have to wait on a phone that says it is in stock but is not that I may or may not get in a month or whenever they decide to actually send or cancel the order. How can you not cancel an order that has yet to be filled with no ETA on when it even will be filled?

After 30+ years of loyalty with ATT, I'm done fighting with them…read more STRIKE 1. My phone had been paid off for a while and needed an upgrade. Was told I could get good trade of $900 on my old so my bill would only go up by $12. Sounds good, I thought. But! My phone trade in is a monthly credit of $25/month over 3 years!! So, if I want credits they pay out through 3 years of my installment payments of $12. Locked in for 3 years! Pay off early and miss the trade credits. Oh, nobody said that part out loud. I always try to pay off balances early, but penalties with ATT. STRIKE 1 STRIKE 2. When I upgraded my phone, I mentioned how my mom has issues with her cell phone and uses it primarily for reading and games. The rep then menioned that I could get a tablet for free since I got the phone. Then said I could forward her phone number to the tablet and use as phone. I thought, perfect! After a week of messing with the tablet I went back to ATT to have them set phone. That's when the other rep said it can't work as a phone. He talked about work arounds. This is for an 85 year old with a brain injury, no work arounds! STRIKE 2 STRIKE 3. Also found out after a couple billing cycles that my tablet wasn't free as rep told me. Its only $240 off the $600 which is given back in monthly credits of $6.68/month over 3 years!! Those 3 years have the remaining installment payments of $34.97/month. Again, pay off tablet early and miss out on credit. STRIKE 3 STRIKE 4. Oh, and there is a $20 service fee/month for the phone line even though the tablet cannot be used as a phone and only used within her apartment wifi. STRIKE 4 Today, I have moved our other 4 lines to a different vendor. Still trying to figure out these 2 that are hung up in 3 year contracts for the $credits. With my husband on disability due to injury this year and being financially responsible for my parents, I manage our budgets closely... no thanks to ATT Corp either.

The area AT&T Store moved into a new building in Heartland Crossing this summer, and offers a wide…read morerange of services. Located across from the Meijer Store, you can only get to it by taking the access road (Heartland Blvd) even though you can see the store from the highway (SR 67). Once there, you can find parking in front of the store with additional parking in the rear. Going inside, I was greeted right away on both of my visits. The staff person who assisted me was very knowledgeable about the different services (phone, cable, internet) and even help me understand a bit about streaming services since I am not the most tech savvy guy. I will say that there is a bit of disconnect between the information the store personnel have and that of the customer service people for AT&T. Both the Manager and the staff person told me about a discount on a premium channel but were unable to set it up for me (which required contact Customer Service). The Customer Service rep let me know that the offer cited by the store was obsolete which is a bit annoying. However, the rep found other discounts that could be offered to offset the lack of the discount I had been promised when I switched from satellite to cable. So, even though it wasn't the quickest and easiest switch over, the folks at the store did a good job (and customer service followed through). Just wish AT&T could get the store information up to speed to avoid the confusion. Side note: If you switch from the satellite (DirecTV) to U-Verse, the store can get you scheduled and signed up, but you still have to cancel the DirecTV on your own. It makes no sense when they are both AT&T companies and share the same billing and Customer Service. Seems like they ought to know that customers don't need both satellite and land lines. Seems like they could have less customer complaints if they did. Review #2937

This Plainfield INDIANA AT&T store needs to close. They let a new employee do the screen replaced 2…read moretimes he couldn't do it. They act Children in this store. They want to push you in to another sale-this time at was tv. If you want good service then go else where. Please heads up they stink

I ordered a phone and it was supposed to be shipped by UPS and guaranteed to be here in 2 days…read more.. It is STILL at the AT&T store and now my child's Christmas is a freakin bust... How hard is it to put a box in the hands of the UPS man... At&T is amazing but I would NEVER do business with this store... EVER... So glad I live in NC where they know how to conduct PROPER BUSINESS...

New ownership would not honor the "lifetime" screen protector that this store sold previously. Not…read moreeven a discount.

Super fast and friendly service! They fixed my phone screen perfectly and made the whole process so…read moreeasy. Highly recommend!