Reading these reviews, I can attest that nothing has improved. Please go here if you're over 50 and like being called "Honey" in a condescending tone of voice by someone selling you services. Did I say "services"? It took 5 visits to resolve all the issues we had, and each time, I was chastised and told "As I told you....". When clearly I was not told.
I'd never had to send a trade in phone back, because the Verizon store always did that. Not at TCC--the woman in the store printed out pages of "instructions" for sending the trade in to Verizon. I called because the instructions weren't included in the ream of paper. "It's right there, honey." When I asked her what page it was on, she couldn't find it either, and eventually called me back and left a long, incoherent message with instructions that didn't work. I called--again-- and finally got someone else to (somewhat grudgingly) walk me through the process. We requested paper bills no less than 4 times, and of course, we were put on paperless billing. Another "Honey, I told you it would be more expensive." "How much more?" "I don't know." Unspoken: "and I don't care."
If you have low blood pressure and need some aggravation to pep up your day, then by all means, TCC is the place for you!! Otherwise, head for a real Verizon store, and get actual service. read more
