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Verizon Authorized Retailer, TCC

1.7 (7 reviews)
Open • 10:00 am - 8:00 pm

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Fix Ur Crack - Our repair vehicle for mobile service.

Fix Ur Crack

(7 reviews)

$$

Fixed me right up to repair my screen. Pleasant conversation to boot! And a fair price. Look…read moreforward to exploring what additional services they offer. Just 4 stars because there is always room for improvement.

I WOULD NOT RECOMMEND Fix Ur Crack- I made the mistake of allowing this company to replace the…read morescreen on my brand new iPhone, as it had a simple crack. After paying $180 CASH on Saturday May 10th, the screen was replaced for the first time. Immediately after the screen was replaced, there was an Error message on my screen, advising that the product was not compatible with Apple, and the screen was glitching. I advised the technician of this before I even left the parking lot, and I was told to wait over the weekend to see if the glitching would "resolve" itself. The glitching gradually became worse. After calling the store on Monday May 12th, I was assured that I could come back and have the screen replaced for a second time. When I arrive to the store, I was told that the screen was actually not in stock and it was currently being delivered from another store. I left the store, and then returned, hours later, at the time the technician advised it would be in stock. When I arrived to the store for the THIRD time, I was told the part hadn't been delivered yet. I never received a phone call, text message, email, or any other form of communication advising that the part hadn't arrived. I then waited for two additional hours... it still hadn't been delivered. When I requested a refund, I was told that it had to be processed in their system and that because I paid cash, they do not keep that amount on hand and someone with higher authority would have to go to the bank... I come back to the store the next day to have my screen repaired, once again. (I called and confirmed it was in stock and the technician advised that shipment had came in that day but hadn't yet opened the box, after I requested, multiple times, to be contacted when the part arrived). After about 30 minutes after the second screen was installed, my phone began overheating and would not hold a charge. I NEVER had this problem, not even once, prior to Fix Ur Crack installing their screens on my phone. I have requested, for weeks, to talk to the owner, Ryan Lawson, and he has not returned any of my phone calls or voicemails. Ryan had communicated through one of his technicians that he wants a chance to "resolve the issue" by testing multiple phone screens on my phone (that are not Apple products) to attempt a third screen replacement. Fix Ur Crack has had several opportunities to fix the problem that they caused. I have requested a refund of the cash that I paid to this business, as they have ruined my device and I have to pay $300 for a new phone. An additional $180 was literally wasted, and when I requested a refund, the company refused, and said they would consider putting my cracked phone screen back on, for the POSSIBILITY of a refund. When I asked if they still had my original, cracked screen, the technician responded with "Well, we keep the broken screens in a bin and I can't guarantee that it's still in there" ... I can no longer use my phone throughout the day, as it becomes too overheated. The battery life is nonexistent and I've advised, multiple times, to this company that I stay at home full time with my baby and NEED access to a phone, especially in the case of an emergency. I've learned my lesson by never paying cash to a business again, and I'm hoping that someone else doesn't make the same mistake by using Ryan Lawson's company, Fix Ur Crack. Ryan should consider Fixing His Morals.

AT&T Store

AT&T Store

(14 reviews)

Still trying to fix the mess they created. Don't trust anything they say in this store. I have…read morespent about 8 hours with "customer support " and over 2 hours in the Dover corporate location. The manager at the Smyrna store is not interested in customer satisfaction.

I would like to start by saying I have never had an issue with ATT service and this review is…read morenotabout the service, but about the store and ATT Policies / money gub. For backstory I use there prepaid $40 bucks a month plan unmimted talk, text and 15 gb of fast data- it slows down unlimited. Which works for me, I prefer to buy my phone out right. ( that's just me ). I was told I wasn't able to go in by the phone out right that they do not do that, but I have always done that. I understand 4 year is a long time and things changed. This store was not friendly on the phone when I called and asked if they had the one I wanted and if I could pay full price. They had ASKED THE manger. The MANGER OKED. As soon as I walked in I was greeted by Bart, I explained I came to purchase a new phone. He said I couldn't just by it, never asked if I had a plan. And I said why I could by it online. When I mention who we spoke to on the phone, he finally let me purchased the phone and put it on my prepaid plan. The whole time he was stand off-ish hardly looked at me, acted like when I didn't say what gig phone I wanted as the first word was so dumb of me. Since I didn't plan on going in after work, I didn't bring the phone case I got in, BART treaded me like inconvenient, and the way his body language spoke about me was different, when he asked if I wanted to see any cases I probably would have gotten one. Only once I got home I realized BART WAS THE MANGER. As an manger there is no way he should have treated anyone that way, especially someone who is coming in off the streets and was willing to easily put down over a thousand dollars on a phone. I could have switched plan, upgraded, if sales associates was truly trying to sell you something, but no I got treated like red headed stepchild.

Verizon Authorized Retailer, TCC - mobilephones - Updated May 2026

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