T-Mobile in Atwater needs employees who DOES NOT discriminate by what the customer is wearing or…read morehow they look, who actually listens to there customers, not employees who role their eyes not once but 3 times, interrupts the customer when they're explaining a situation, and doesn't interfere into a conversation if the customer is speaking to another employee cause the "attitude employee" was being completely disrespectful. Today we went to get a new phone and I felt so be little and discriminated by this employee! When walking in, all the employees made it seem we were an inconvenience. My sister and I are the only customers in the store. Management needs to get their staff together and remind them the only reason why they have their jobs is because of the customers and being racist is not a good look especially when they make it noticeable. The girl in the photo needs a reality check! For T Mobile to have this female represent the brand is completely not a good look and will not help your business. We work in Customer Service Management, my sister and I never had an experience like this. We've been with T-Mobile for 20 years and this location always give us BS. At this point, I would close this location down. I also have video on the whole experience as well and the 3 times the girl in the photo rolled her eyes! Something needs to change ASAP

From the owner: Visit the T-Mobile store in Atwater and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1221 Commerce Ave can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I brought my moms phone to be fixed here, he said he would fix it for 120$ but when i went home it…read morekept turning off. i went back cause he said i had 4 hours of warranty but when i was there he said i couldn't get my money back unless he kept my phone. so i had no choice but to leave it to him since he said "he couldn't take the parts out anymore". very disappointed and would not recommend. 0/10 felt very scammed

If i could give no stars to this place i would i came in 2 days ago to get my screen replaced, when…read morei got there he said 60, i came back to get it he charged me 180, it tapped on a door knob the cheap ass screen barley cracked and won't even work anymore, DONT go here it's a scam, a ripoff and poor customer service.

i was told good things about this place and i believe it was an understatement…read more i called to see if they could replace my battery. i rolled in and for $40 bucks i was amped. after looking at my phone the man said you don't need a new battery! he went through and showed me how to save battery power. the honesty conveyed by the gentleman that helped me put faith back in business people. sure he could have charged me and given me a new battery and i would have been happy as could be. however i decided to bring in my older phone today and get a new battery for it.. this business is fair price,trustworthy and all out fantastic customer service.

Had iPhone screen replaced it gave us a code immediately we were told not to worry about it we were…read morecharged $75 to replace an iPhone 11 screen. We had issues with the phone not wanting to charge never had issues with the charging until right after we replace the screen. The phone was glitching. I tried calling no answer. Finally took the phone in within a week of having it repaired and was charged another $65 to see if it resolved the issue. If it's an iPhone, I recommend to just get it fixed at a genuine iPhone replacement store with genuine parts for a better quality screen.

Have always been good to me, love the cell service, love that my cellphone bill comes directly out…read moreof my account. Love that they have different ad-ons if you need it. I upgraded to their $60 plan which is Unlimited, with HD Streaming videos, mobile hotspot. And I pay extra for internet protection. Boost Mobile Runs off the Sprint Network which is T-Mobile. And I'll never go to Metro PCS, as they use the AT&T network. And I really will never get service from Metro PCS again, had their service before and had a lot of problems with the service. And I've used Cricket before and didn't really care for the phones or the service. Nation Wide service and have add ons for different countries. No Roaming Charges either. Gotta love them...

If I could give this place negative stars I so would... I go in to buy a phone charger and get the…read morewrong one (yes that was my fault.) I come back not even 2 hours later (I had some errands to run), with my receipt, to exchange it... I even told them I didn't want the difference back (the one I needed was cheaper) There response... "I'm sorry it's final sale but we could give you a discount on the one you need"... After going back and forth with the girl for a couple of minutes I break down (cuz I really needed a charger) and ask "OK so if I get it, how much of a discount will I get?" After doing the math she tells me it would be a whole f#*&$?% dollar and change... I told her how ridiculous this was, took my wrong charger and receipt and walked out... Worst customer service ever... From now on I will be going to any other location but this one if I need something.

Very welcoming environment! Evelyn & Samantha are extremely helpful & kind :) Evelyn found me the…read morebest deals!

From the owner: Switch today & enjoy America's largest 5G network.read more

This place has begun to go downhill. It seems that the employees are less knowledgeable when it…read morecomes to technology and they oftentimes try to push new services on us e.g. WiFi and television services, even when we tell them that we're not interested. They also don't have a lot in stock; we've had to order most of the phones and accessories that we've wanted recently. It's not horrible service... it's just not great either. ‍

Worst AT&T ever I went in for trade in 4 weeks later I'm…read morewondering why my bill doesn't change I'm now being financed the phone when I was suppose to trade in I call AT&T customer support and they say trade in was never processed now I have to initiate my old phone to get the ime number for the trade in I already sat for for 2 hours...

Super professional and knowledgeable. I was an idiot and dropped my phone into water. He asked me…read morequestions to gauge what needed to be fixed. Super transparent about pricing and was very honest. He also worked super fast and got my phone back in working order quickly. If I have other issues with a phone or tablet I definitely would go here again.

Not an iPhone authorized service/repair center. Upon phone take in manager has you sign an…read more extensive release form of possible damage issues they might cause. Day after getting phone back I was victim of eSIM hacker trying to take over my phone number over following 3 days I Resolved going to ATT to lock my eSIM. Maybe a coincedence? ? Only local battery service in town. Next time I'd either get a new phone upgrade or travel to an Apple Store.