Getting a new phone overall took 1.5 hours from start to finish. The worker was kind, but they do try to tack on all of these "deals" to your quote. It was better than buying a car, worse than trying to checkout at a store that wants you to open a credit card. read more

This was one of the worst experiences I have ever had with purchasing a product, cell phone or anything else. The whole place smells of arrogance. They walk around like some king on a throne. I had purchased the phone online to be picked up in store, seems simple enough. The concierge met us at the door and asked if we had an appointment and I had. She then handed us to another sales associate who went and got the new phone. She asked if we wanted them to transfer the data from the phone we were trading to the new phone? Thinking it would be best to have everything taken care of on one stop I agreed to pay the $29. We were transferred to a different even more arrogant "A" who asked for a photo ID so they could except the traded phone and transfer the data. I showed it to them. After standing there for about 45 minutes thinking we would be finished soon they said, "this is going to take three hours". Maybe could have led with that in the beginning. We agreed to come back later and pick up the phone. When we returned, they seemed oblivious to the fact we were trading a phone in. They said they needed a photo ID to do that. I did not have it with me because I was only going to pick up the phone, right. So we took both phones and brought the trade in back the next morning. So yes, that worked well, three trips to the store. Don't do business with these people unless you want a challenge. read more

If you have an option of Verizon's helpers , pick Fi !!! She is amazing. She worked through a lot of stuff to get my friends phone switched over. We were so happy with her !!!! read more

This place is terrible needs management and at least 6 people working on the weekends. I waited 4 hours just to be told I have to come in tomorrow and they have to close up. Smh sad representation of the company Verizon and would not recommend to anybody. read more

Gentleman we worked with did not seem enthused to be there. We went in to add a line to our older plan and outright purchase a phone. We were instructed that we could not ad the line to our older plan, and would need the new line to be put onto one of the newer plans. We went ahead and did this, and were then instructed that the new plan on the new phone would not have hotspot. We told him, our son wont use it so not having the hotspot is ok. He then attempted to upsell us to a different phone with a 3 year contract. We told him that we were puchasing the phone outright and we did not want to sign a new contract. Once home we looked over our plan and found that for some reason he had added the hotspot to the new line for an additional monthy fee. I would not recommend, and we will not be revisiting this store. read more

Staff just overall looked like they didn't want to be there or help any customers. Would recommend the other Duff Ave location. Was told I couldn't do a promotion on my app only to be told somewhere else that I could do it. Don't recommend this location. read more

Absolute worst experience ever. Avoid this store at all costs. Staff is not knowledgeable or willing to order current promotions.

Awesome staff and so helpful! Jacki and Nicole were the best!

Sue V was so helpful today! She took so much time helping my Sister setting up her new phone. Verizon should definitely promote her in the company. read more

This was one of the most uncomfortable and inappropriate experiences I have had from sales and service perspective. My wife and I went into this location to take a look at some of the upgrade options. Two of the phones we wanted to review were not turned on, nor would be our entire visit. The concierge connected us with a sales representative. We told her what we wanted to look at. Her response was a flat out "No." We did not want to look at that phone. She then showed us the phones "we wanted to look at". She provided very little assistance in answering my questions regarding specifications on certain devices. When I expressed my interest in trading an upgrade with someone else on our account, she told me that would be impossible. She said we could not transfer anything else, and then pushed Verizon's new "Edge" plan on my wife and I. When I said that we had just spoke with someone about it, she completely ignored it and continued talking about how the new "Edge" service would be replacing our ability to transfer upgrades. She also preceded to try and get my wife to upgrade her phone when she had told the rep more than once that it wasn't necessary. Her upgrade would available in only a month's time. The greatest issue besides the lying and refusing to show us what we wanted to see was the issue of "illegal activity". When I showed her I couldn't use the "Edge" plan-- this plan allows you to trade phones in good shape for another and pay for them on a monthly basis instead of a high one-time cost-- she said she had an idea but she could "lose her job" so be careful with it. She said since my phone was not in good shape, to switch it with someone who did have a good phone, come in and ask for her, say it's mine, and then do the Edge plan. (I cannot stress enough how I simply did NOT want that plan). Then the person with my bad phone can come in with their standard upgrade to get a better phone from her. Keep in mind, she did not bother to check to see if this person even wanted a new phone. They were not there and are completely satisfied with the phone as of right now. I do not like to be subjected to possible fraudulent activity. I am not sure if she was simply playing up her sale to be controversial, or if she thought my wife and I were moral-bending people. Either way, it was uncalled for. She told us her name, which I will refrain since I plan to make a personal complaint to the company, but this outlet has no use for me anymore. There are plenty of other places that Verizon has that have helped us without pulling us into a corner and looking over their shoulder to try and sell. read more

I know what needs to be wiped out and reloaded! The people who work here. The first time I went in to troubleshoot my power cord, a super-snotty woman told me my wait would be three hours. Three hours! And the store wasn't busy. So I bought a new cord somewhere else. I thought stores liked money but apparently not these guys. I managed to avoid the place for a year, then I broke the screen on my Iphone and needed to get my new Iphone turned on. I called and spoke to a woman who talked over me the entire time (I'm guessing it was the woman I had spoken to a year prior). I asked if I could get an appointment. They don't make appointments on Friday afternoon, when people really need them. That makes sense, right? So I went in. A short redheaded guy with a beard and a name tag that read "Manager" refused to give me any direction on how to transfer my info over. "Icloud will do it all. Just plug it in." This morning I spent two hours on the phone with the national Verizon helpline and Apple trying to get it done. Though there was only one other customer in the store who was being waited on by someone else, the "manager" couldn't be bothered to walk me through the process, with my phone right there in his hand. So unhelpful. So snotty. So un-Iowa. Guess I have to go all the way to Ankeny or DM for service. read more

The absolute worst Verizon store I have ever been too. I've had three separate experiences all three have been poor at best. They use a tablet /ipad system to "check in" people. They missed me when I came in and I waited 45 minutes before someone finally asked if I was being helped. They then put my name down and I waited 15 more minutes to speak to someone for about two minutes. Every time I have gone in the staff is too busy trying to use and figure out their tablets to give quality customer service. I will not be going back, and I will spread the word so nobody that I know will either. read more

The Solutions Specialist that worked with my husband and I was beyond helpful. We had a complicated task at hand (move one cell from a different Verizon plan + move another cell from a different third party company to a new) and he was able to navigate through the complexities successfully with patience and professionalism. read more

I can't imagine a worse customer service experience. Wait 40 minutes to speak to someone. Then, when it's your turn, the employee is distracted, plays with their phone, and totally uninformative. Need I mention I walked out without signing up!? 20 minutes later I was down the street at US Cellular playing with my new phone and finishing up the final registration. read more

Everything for my account was set up and all I had to do was sign the contract. 45 min wait. Worst costumer service ever. They couldn't take 5 seconds to allow me to sign something. read more

My wife and I purchased new iPhone's and were served quickly and courteously. In and out in under an hour for our first smart phones having switched from a US Cellular business account with my previous employer. The very next day my car stalled in a major intersection. As I pushed my car out of morning traffic unbeknownst to me my new phone fell out of my pocket and was subsequently driven over multiple times. I had it for 12 hours. My number hadn't even ported over from US Cellular yet. Luckily, we purchased insurance. Unfortunately, the insurance company gave me the runaround and closed my claim saying I hadn't used my phone, therefore they didn't need to insure it. I had used my phone, but not to call since my number hadn't been ported. Insurance didn't care since they only know how to handle rules and paperwork instead of real life situations. I went into the Verizon store and expressed my frustration and my rather unfortunate yet unique situation. The store manager personally called his contacts at the insurance company, and his boss of Verizon Iowa. After two hours fighting for me, he managed some creative work arounds with Verizon. I walked out with a new iPhone and was charged by Verizon only the cost of the deductible the insurance would have charged. Didn't have to wait for a new phone, didn't have to return my broken one. In fact, I got a free charger out of the deal and a credit for my "recycled" phone. This was a testament to dealing with a human being face-to-face rather than the impersonal run around over a phone. The insurance i purchased and will continue to purchase with my plan let me down, but Verizon worked with my situation and got a new phone in my pocket, which I'm not so sure would have happened had I purchased this from an Apple store or even another provider. So glad I went to get new iPhones from this Verizon store. read more

After posting my initial review, I was contacted via Yelp by a Verizon representative who said they'd try to resolve my issue and keep me from needing to go back to the store for a 4th visit. But it didn't help. They didn't find any record in my account of the discount I was promised to my face by a manager at the store. A staff person said she made "lots of notes" in my account so that I'd be sure to get the discount. This was the last chance I had to return my phone in the 14 day return period. Did they lie to me to get me to keep my phone? So, now back to the store for the 4th visit. read more

We have had several Verizon cell lines for over 5 years and purchased several phones from this store. We give Verizon over $300 a month in business. On my most recent visit to resolve a minor but painful issue, I was shocked at the discourteous and downright unprofessional behavior of the store manager. No wonder the rest of the store personnel struggle to serve customers. Verizon should really invest in training these managers so they can improve both for themselves and for Verizon. Not sure if this is by design, because untrained personnel means low turnover since no other company will hire abjectly unprofessional and discourteous personnel into their organization. read more

I am giving one star based on our last experience this week, but also note that based on a prior experience would give no stars,,,so Verizon customers beware. not only do you have to get past the completely annoying "gatekeepers" who seem to serve no real purpose AT ALL, you have to wait forever even when employees outnumber customers..AND a simple get a new phone and activate it ( which if we do online people do AT HOME just fine) my son had to leave both his phones and go back in there hours later the next day so that this person could complete doing just that. Our mistake to go back there.. I could go on and on w the details but no need....just take my advice and go a few feet down the road to Best Buy and deal with the phone guys there who seem to be able to handle all of this easily and are friendly at the same time!!! Avoid this Verizopn store at all costs!!! read more

I am glad I have read all the reviews for the Ames, IA Verizon Store. I will not waste my time as I will have to drive further just to get good service. I sometimes wonder why I have Verizon Wireless. Verizon, you ought to be proud to have a store in Ames as it is a college town. read more