I literally had no idea that Ames even had a music store in town. After a recommendation on…read moreFacebook while trying to find a guitar (I want to play TODAY!), I decided to check out this place. It's a nice little shop with a lot of stuff for sale including standard musical instruments, guitars, pianos, and a lot more. It's located on Main Street next to a Salon. I had no idea what I was looking for, so when the owner asked me how he could help, I told him I wanted a beginner-friendly guitar that didn't cost too much. It's obvious it's a passion of his as he was happy to give me as much information as I wanted. He explained the various price points of guitars as well as what you get for each price point. He doesn't carry any guitars under $200 since most of those are absolute garbage, but when I mentioned that that was over my budget, he gave me a couple brands and suggestions for something that would be okay until I was ready to upgrade. After that, he recommended a fantastic tuner that I ended up purchasing as well as taught me the differences between guitar picks and how it would effect my playing and the sound. He even gave me a couple guitar picks, free of charge, to try out and figure out which ones I'd like to come get more. Throughout the entire transaction, he was extremely friendly, very understanding of my questions, and pretty much was the ideal experience of customer service. Final thoughts: The owner seems to be a great guy, and I had a seriously amazing experience. If I end up loving the guitar, I'll be back to purchase a higher-quality one from here. I'm impressed. Plus, I love supporting a local Ames business!

I've only been here a few times, but someone always greets me as I walk in and asks if I need help…read morefinding anything. This may not sound like something to get all excited about, but consider how many times you've walked into a store...and it almost seems like the staff is AVOIDING you! Good customer service is a feature worth raving about. While usually I do opt to search on my own, the one time I was in a hurry and did accept assistance, the person helping me was able to take me right to what I wanted. She showed me the various options in the category of item I needed, and I was able to make an informed decision and get right on my way. Everyone working at this store is always friendly and available to help, and--at least in my experience thus far--they always have what I need. All in all, it's a pleasure to visit this location.

love this store!!!!! Employees are so knowledgeable. Great place to hang with friends and play…read moregames, Pokémon, YuGiOh, and Magic.

The Frame Shop is absolutely the best. I have had framing done there for decades. The two women…read morewho work there have guided me to be absolutely happy with every framing. Further, they brought back to life a 100 year old piece that had fallen from a wall.

I had The Frame Shop frame a sketch my father had done on vellum (very thin paper) and they did…read morean absolutely fantastic job with it!!! It was a complex framing with sketch on a white backing and glass raised above the sketch so it didn't touch the sketch. I am very impressed with their work!!!

Horrible products, cheap glass from China and the bong we got doesn't even work no refund policy…read moreeven though they don't have any signs or tell you before purchasing. Won't be getting anything from this place ever again. Nothing but a vape shop that sells sh** bongs on the side. If you're looking for quality glass don't go there.

Helpful young lady. Made me feel comfortable and answered all my questions. The store was clean…read moreand organized.

Unexpectedly spent more time in Ames than planned, but this store saved me, and I want to thank…read morestaff member Nancy for her help and pleasant customer service. The store has a terrific selection of men's clothing and I was grateful to be able to have not only a well-stocked store but a high level of customer interaction.

The customer service at this J.C.Penny's location top to bottom is absolutely amazing. The mall its…read morein might have seen better days, but whoa, does the caring attentiveness of the staff more than make up for that! Would definitely highly recommend. A special shout out to the young lady who helped me pick out a gift for my roommate in the Sephora section. I think her name starts with an R? Her customer service skills are off the charts amazingly high!

Excellent service and quality! Needed a mattress. The salesman Laman focused on helping us find…read morewhat we want and staying within our budget, not making himself more $. He has a system he uses to help people realize what they want and then he lets them stay within that category while also staying within their price target. Delivery was within 2 days. Delivery people notified me with accurate indications of when they'd be here so I didn't get hung up on waiting for them. They were in and out in a few minutes. Oh and one other thing: he had an upright piano in there, right by the door. I played a D7 chord with the 7th in the bass and he didn't even complain. There's also a djembe on top of the piano. Friendly, quirky, but helpful/chill salesman.

Excellent quality mattress I purchased a few years back. I bought the aurora queen, and I can't…read moresay enough about the high quality! Laman the store manager is extremely knowledgeable and helpful, and really gave me a fair price for the best mattress I have ever owned. Well done Lebeda!

Great place to shop and shoot at! The owner is a very courteous and knowledgeable man! I will be…read moregoing back and i highly recommend this business!

Pretty messy and frustrating experience at the Ames US Cellular. I wanted to create my own account…read moreafter sharing a joint plan with my mom, who lives in another town. The process to create this new account was not well explained and required two trips to the store and several phone calls outside of those trips just to transfer the paperwork my mom had signed to an associate at this store. When I went in the third time to finally set up my account, I was told the paperwork could not be accessed even though I had been assured by another associate that they would have no problem getting to it. Fortunately, an associate called the out-of-town store and got an image of the paperwork transferred so I could finally sign it and start the process to open my own account...and then they had technical issues and STILL couldn't open the account. So I left with the understanding that I still did not have my own account or service plan with US Cellular. I went to Verizon to open an account there. Of course, they also had technical issues and did not get my number ported over for another two days. Within those two days, I got a text from one of the US Cellular associates, Joe, saying that my account had been created and that I could finally upgrade, which I took to mean, upgrade to a better phone and choose a plan for it. Lacking the time to once again visit the store and being already invested in Verizon, I did not respond. Once my Verizon service had been activated the next day, I called US Cellular and learned my service had been cancelled. Last week, I got a bill from US Cellular for a full month of service. I did not believe I had signed up for a service plan in the first place and had not signed anything aside from the transfer paperwork (which I was not given a copy of). When I called this store to ask why I had been charged for a month of service, Joe said that by signing the transfer paperwork, I had agreed to sign up for their basic plan. This was not explained to me in store or ever. I assumed I would sign the transfer paperwork, create my account, sign up for a plan, pick out a phone, then get that phone activated with the new plan and on the new account. Nobody at US Cellular told me otherwise. Furthermore, two days had elapsed from the time I was texted about my account being created to the time when my number was ported over to Verizon. So I had inadvertently used two days of service total. And was then charged for the full month. Joe said it was policy to be charged for the whole month regardless of what I had actually used. Great policy. Fortunately, the US Cellular customer service folks were very helpful and got my bill down to less than $5 for my two days of surprise service. So, I guess be careful what you sign at the Ames US Cellular, be prepared to waste a ton of time trying to figure out basic things, and be prepared to be billed for a lot more than you expect.

Nov 4, 2019 we went to upgrade our phones..Sales Associate Danny Thomas was friendly, personable…read moreand very helpful. I honestly dread the the whole update the phone process, it never flows well! Well, I still dread it and it didn't flow well, it was a very lengthy process due to all OUR circumstances. Danny eased some of the pain of it as he was patient and made several calls to ensure the best for us his customers. Thank you Danny!