I went to Ames Silversmithing for my watch clasp, my issue was solved in 10 minutes. I recommend if…read moreyou're looking for good service. Thank you guys!

This used to be a good place to purchase jewelry, but those days are gone!! If I could give them a…read moreminus 10, I would not hesitate to do so as a result of my last transaction with Kyle. I took in a necklace that they had made for me years ago to request that they take my stones and put them in a ring instead. I found a rind I liked, left my stones with them, and received a call stating that I needed to bring in 1/2 of the purchase price in order to have the ring made. They had not told me that previously. I went to the store and gave them 1/2 as they had requested. Kyle was there, and I let him know that I had purchased many pieces of jewelry from them over the years and never had been asked for money down. Further, I told him that I found it offensive to have that happen this time. Kyle immediately raised his voice and said "Well, let's just cancel the sale then!"! He further stated that they want the deposit for security in case I did not pick up the ring. I said "Well, you have my stones". I tried to explain that I just was sharing my feelings about how this request and how it was different than any other time I made a purchase. I wasn't refusing to give them the deposit. They already had that in hand. He again reiterated, louder this time, that we should just cancel the sale then. A female then intervened and tried to smooth things over, because I was horrified at how I was being treated and as this continued I began to cry (which I don't easily do). She initially convinced me to continue with the sale, and I left the store. But I was so upset with the way I was treated that I went back in, told her that no one had ever treated me that way, let her know that I never wanted to deal with Kyle again, and asked for my stones and my deposit back. She gave me both and I left, incredulous that I had been so disrespected. Later that day Kyle called me and told me that he had checked their records, knew that I had purchased many things from them in the past and was never asked to pay a deposit, and offered me the ring at 1/3 off, I told him I would have to think about it. I called them back a few days later and told them that I would take the ring. I picked up the ring in early October along with an appraisal, and I did not deal with Kyle. I had the old appraisal from the necklace and compared them and noticed that part of the appraisal was missing, but was reluctant to return to the store because I did not believe I would be treated with respect if I complained about this. Also, I was unhappy with how the larger stone was set in the ring. So I waited a long time while deciding what I should do to remedy this situation and to leave this review. I believe that Kyle needs to take a comprehensive course on customer relations!!! So I took the ring and the appraisal to Gilger Designs down the street from Ames Silversmithing. They reset the larger stone for me and gave me a new appraisal that was complete. They treated me with respect, ,and I cannot praise their work and customer service enough, especially after my bad experience with Kyle. I will NEVER go back to Ames Silversmithing!! Lyn Wilson

Family-owned, super friendly, and so easy to work with. They even let me use my own family heirloom…read morefor my engagement ring, which meant the world to me. I couldn't be happier! Their designs are unique and refreshing--not at all like the typical box jewelry stores and the value is truly excellent for the quality you get. I knew they were the real deal when we ran into another young couple in the store that my husband works with. If you get a chance check out their beautiful vintage pieces & also their own designs. Definitely worth checking out!

Good service and very knowledgeable staff. Would recommended for anyone who needs jewelry looked at.read more

After 66 years Swank's is closing for good on Feb 15th 2019. Everything is 70% off. Stop in and say…read moregoodbye to Rick Swank.

From the owner: all jewelry services in Amesread more

Owen Jewelry was amazing to work with!! They were very helpful in the whole process. We changed our…read moreminds a few times and they were very accommodating for us. We will absolutely be back to get more work done with them

If you like personal attention from a family type setting this is your place. No hurry. No…read morepressure. Lots of options because they actually can craft your jewelry in house.

Christie was great, did work on a necklace and two bracelets while we chatted and I (alternately)…read morelooked at all sort of cool stuff in her Welch Ave. store in Ames. My favorite thing was a sign in the back that stated simply: "Sit long. Talk much." Cheers!

Was in a massive bind to get my wife's necklace from our wedding put back together again. Sure…read moreenough, Cathy saved my life (and for cheap). Thank you so much!

My wife's ring had a diamond come off that needed reattached. They had a large staff and it made it…read moreeasy to get helped right away. Price was very fair and they had the repair completed ahead of their scheduled completion.

Customer service was outstanding. Gave options for my 100-year-old mother's ring. Trying the…read moreno-cost options. Would definitely return/recommend to family and friends!

I am beyond thrilled with this business! I took my wedding ring to a nationally known jewelry store…read morein West Des Moines and was given a quote of $563 to repair it. I stuck it in a drawer and did nothing with it due to the cost. A friend told me to try a local jeweler so I went to Royal Jewelers since it is a block from work. It did take quite awhile to get the repair done (4 months), but it was well worth it! It is gorgeous and perfect and the quote was only $70!! He said he had to do a little more gold work than he thought once he started working on it. I offered to pay more because of that, but he would not hear of it. Great experience!