I needed help and stood there for 45 mins waiting for someone to help as workers were just walking…read morepast me and going into the back. Finally one nice lady came up and helped me with what I was looking for and answered all my questions. When it was time to check out three grown men stood by the register and watched me waiting to check out. They are not helpful at all and so rude to me when trying to buy their products. They wanted me to spend more money to get 30$ off for next visit. Them knowing I will never go back to that store ever again! Worst service I have ever had experienced!!

Had absolutely the best experience buying a phone with my disabled sister from Asante and Zander…read more Bother were kind, patient, and so accommodating of my sister's special needs. Asante battled through lost passwords, missing apps, and a lengthy data backup to transfer data to the new phone. I was so appreciative of his determination and professionalism! Thanks Asante!

When I walked in here today, they had a section for "Pride Month". See pics. While I'm not gay, I…read morefully support gay pride and was totally impressed! Plus I bought some of the pride stuff! Kudos Target! Friendly staff. Very family friendly. Lot parking. I found what I came in there for and was thrilled. The place is clean. Easy to find what you're looking for! There's also a Starbucks in this location. Marcy'sDinerTantrumScale 5/5-no screaming kids!!

It's Christmas Eve day and heavy snow is in the forecast. Yesterday, we barely made it back from…read morethe Twin Cities in the freezing rain before I-35 was closed. Today, I just got off the phone with Delta to delay our departure a day to avoid the upcoming blizzard (a term first used in Estherville Iowa). So with a Ho Ho Ho!, it's off to Target we go! We bought a few extra gifts for David , made sure that Gayle had enough wine as we hunker in on Erev Christmas, and bought some egg nog to go along with the Templeton (Iowa) Rye Whiskey at home. And of course, we're safe at home and with family, as our dreams of a White Christmas have come true (and more).....

At the end of May (2025) my wife went to T-Mobile in Ames, Iowa to switch from Verizon with hopes…read moreof lowering our monthly bill. One big concern of hers, however, was that she would be able to hang on to voicemails on her current phone which were very important to her. Her dad, who passed away 6 years ago, had left several messages of a personal nature before he died, and she took great comfort knowing she had those recorded voicemails. She was told by the T-Mobile associate that there should be no problem transferring the messages in the switchover. However, he was wrong. They didn't switch over and were actually lost in the transition. T-Mobile at this point could do nothing to get the information back. There response was basically, we're sorry but there's nothing we can do on our end. We were in disbelief and my wife was feeling that she had lost her dad all over again. We then went back to Verizon to see if we could switch back and in the process retrieve the lost voice messages. The associates and techs at Verizon bent over backwards trying to help us fix the glitch - and this was before we had decided we were switching back to Verizon. We spent hours on end in the store in Boone with two associates in particular who called technicians higher up in the system to try to make things right. Altogether, the associates spent over 15 hours with us looking for a way to get this fixed. Unfortunately, in the end, nothing worked, but their effort to help was phenomenal. (One gal spent an entire hour after store hours on the phone while we were there trying to get things figured out - amazing!) I do place a bit of blame on Verizon in that their computer system, in my opinion, should be set up so that when a customer changes to another carrier, all information is archived for a reasonable amount of time so that this type of problem could be avoided. Also, I blame ourselves a bit, in that we were too trusting on the employees of T-Mobile, and took their recommendations without doing any research. But we are of the older generation, and assume that those who are younger know technology much better than we do. The bulk of the blame, however, is on T-Mobile. They are (or should be) the experts in doing this type of thing. The fact that they didn't realize that this could happen in a transfer is inexcusable. My wife trusted the associate when he assured her that there wouldn't be a problem. Once it had happened, T-Mobile should have moved heaven and earth to make things right. They didn't. It was on us to try to fix their screw-up. To add insult to injury, in addition to having several hundred dollars on my Mastercard bill for signing up for T-Mobile, returning the phone she received as a promotional offer is turning out to be another issue. T-Mobile, it seems, has a 14 day period that you can return your phone without a problem. Unfortunately, because of all the time required to try to figure this out, nearly a month has gone by since our initial visit to the store in Ames. So, when we tried to take the phone back we were told that because of being outside they 14 day limit, we would have to go through a customer service representative who would send us special packaging. Upon calling the number we were given, we were told that, no, the phone must go back to the store. Additionally, we were told that most likely we would end up being responsible for paying the full price of the phone. We are now planning on going into the store Monday morning but honestly, I have zero confidence in being able to walk out of the store without being frustrated once again. Customer satisfaction for our experience - zilch. (Final update) Called the store Monday morning. The only way they can take the phone back is by charging us an additional $70. At this point, I'm just going to take it in and take the one last hit on the credit card - a fitting way to end up an absolute crappy experience. T-Mobile might advertise that they have the best system, and maybe they do, but their customer service in my opinion is worthless.

Justin at the location on Duff in Ames was so helpful and nice! I went in prepared for a headache…read morebut the experience was great, and my issue was solved with great courtesy! Thanks, Justin!

I do not recommend t mobile to anyone. They quoted me one price and billed me another price that…read morewas much higher. Made multiple phone calls to try to speak to manager but will not return calls.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.