I'm giving this a 3 because the employee who helped us in store was incredibly nice. Would give him…read morea 5 but I'm beyond annoyed with the delivery issues. We were supposed to have appliances delivered today and were told they would call ahead to let us know they'd be here shortly. They were delivering 3 appliances for my house and 1 for my parents (they live up the street) and we gave them my phone number to call ahead. I double checked that was the number they would be calling before leaving the service counter after purchase. Well wouldn't you know today they supposedly made 3 attempts to deliver with no one home (I was one block up the street at my parents and able to return in under a minute as needed.) They called the wrong number (my dad's) and when he called back after missing their ONE call, they never answered and he couldn't leave a VM. Now delivery is going to have to be Saturday interrupting plans we've had all summer if we want them this week (we needed them ASAP.)

I have been trying for three days now to help a friend with a return of a washing machine…read more I am deeply disappointed with the inflexibility of the return policy and the brush-off that we received from customer service, both in person and online. She purchased a washing machine that does not serve her; she is almost 80 years old and has some physical challenges. The machine she purchased is one that she cannot use comfortably. All that we have been asking for is some consideration in returning for a different model. I have been told by Lowe's that my only option is to talk to Samsung, who tells me that my only option is to talk to Lowe's. $400 should not make a difference to either company. It hurts to know that Lowe's, who I have used for years for my contracting business, does not care for anyone over the age of maybe 30 or with physical challenges. The lack of consideration has been frankly appalling and does not reflect any empathy or care for individuals in situations such as this. Looking at market values today, Lowe's is at $268 billion and Samsung at $266 billion. The removal and replacement of a washer for someone unable to use it will not move the financial needle on those numbers, but perhaps caring for your customers would.

8/12/25 2:30 p.m…read more We have been here several times and plan to continue to go back. The overall selection is pretty phenomenal, and the store (plus the outdoor side) is quite large. Inventory seems to always be pretty well stocked. The layout can be a little confusing at times, especially if you're trying to find something that you saw on their website. Yes, the aisles are labeled, but they can be a bit off, which adds to the confusion. The store is kept clean and organized; nothing is scattered around or lying in the aisles. The employee interactions that we have had have been somewhat mediocre. The first time we had to ask a question about something, the employee that we interacted with was very pleasant and greeted us with a smile. She walked around to make sure that we found what we were looking for and answered all of the questions that we had. She was very patient with us. The second time that we had to ask an employee a question, he seemed very annoyed that we were even there, let alone asking him a question. He gave us a very simple answer and then walked away without even clarifying what he had just told us or making sure that we found what we were looking for. It seems pretty hit or miss, which is kind of expected at such a large place.

This is a terrific store with great customer service and seemingly everything that you would need…read morein your home environment. It also has amazing lighting. There is plenty of parking in its private lot, and its location is less than a mile from Highway 30 and the 35/30 junction in Ames. We were impressed by the assistance we received from Gina and Myles. They genuinely cared about our end game and were extremely helpful and knowledgeable. Gina tipped us off about a product and then walked us through the many options, while Myles was so kind as we thought through key needs. This store really works, and will be a prime option moving forward!

Right before noon on 10/6/24. Terrible customer service and even worse assistant manager. Remember…read moreyou have choices for shopping and I would exercise a different choice.

Service quality of clothes and food and supplies is excellent at Theisens always!! The value is…read morealways good and check for coupons on line at the App Store as well! I highly recommend Theisens love this store for all your needs under one roof!

They replaced the interior glass on a double -pane window, which ended up saving me hundreds over…read morereplacing the full window. They were clear about the timeline and cleaned up when they were finished.

Quick response. Reasonably priced it only took them five minutes of actual work would definitely…read moreuse them again.

Left my phone out in the rain. Verizon didn't want to take my phone apart and sent me to CPR. They…read moretook it apart and fixed it as I waited. Super service and pleasant, friendly staff. Would recommend.

Great service and very knowledgeable!! Great experience, will use in future for all my cell phone…read moreneeds!

I am an individual who is trying to save money by doing my own repairs, this company has the part…read moreIi need but will not sell to me as I am not a contractor. They claim wholesale only will not sell to individuals. It is a shame that this company in a smaller town needs to be this way. They sell to contractors then the contractor bumps the price. Last time I try to purchase local. Hope they go under.

From the owner: Johnstone Supply Ames is a leading HVAC/R Wholesale Distributor with access to over 70,000 locally…read morestocked products and inventory so you can get it same or next day in most cases. Our product selection is continually growing to meet the needs of HVACR contractors to ensure we have the best brands and technology. Plus, our relationships with hundreds of the industry's top manufacturers give you access to a million special order parts. From equipment, to parts, to supplies you can be confident Johnstone has what you need today. Johnstone Supply: Making it Easier to do Business.