8/12/25 2:30 p.m…read more We have been here several times and plan to continue to go back. The overall selection is pretty phenomenal, and the store (plus the outdoor side) is quite large. Inventory seems to always be pretty well stocked. The layout can be a little confusing at times, especially if you're trying to find something that you saw on their website. Yes, the aisles are labeled, but they can be a bit off, which adds to the confusion. The store is kept clean and organized; nothing is scattered around or lying in the aisles. The employee interactions that we have had have been somewhat mediocre. The first time we had to ask a question about something, the employee that we interacted with was very pleasant and greeted us with a smile. She walked around to make sure that we found what we were looking for and answered all of the questions that we had. She was very patient with us. The second time that we had to ask an employee a question, he seemed very annoyed that we were even there, let alone asking him a question. He gave us a very simple answer and then walked away without even clarifying what he had just told us or making sure that we found what we were looking for. It seems pretty hit or miss, which is kind of expected at such a large place.

This is a terrific store with great customer service and seemingly everything that you would need…read morein your home environment. It also has amazing lighting. There is plenty of parking in its private lot, and its location is less than a mile from Highway 30 and the 35/30 junction in Ames. We were impressed by the assistance we received from Gina and Myles. They genuinely cared about our end game and were extremely helpful and knowledgeable. Gina tipped us off about a product and then walked us through the many options, while Myles was so kind as we thought through key needs. This store really works, and will be a prime option moving forward!

zero stars I went in for help with a custom stain and was…read moretold they could have it done in 4 days, left the sample of a color match and a piece of raw wood. went back to pick up 4 days later and not only had they not started the process they acted like they hadn't even talked to me about what I needed. I will NOT go back. I put my good faith that they would have my stain ready for the project i am starting tomorrow and not only had they not begun to match what I needed they didn't even call me. Instead of helping me figure it out i was blankly stared at. So I left and went to Menards where I was treated much better by a guy who took the time to listen to my need and then help me figure it out. Ames Iowa Sherwin Williams has lost me for good.

From the owner: Your local Sherwin-Williams Paint Store in Ames, IA, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online.

I had been next door at the bike shop and decided to stop in and browse. I've been looking for a…read morescrew for my car's key fob for about 2 years. I didn't want to pay the $$$ get the dealer replacement. I'd been to other hardware stores that had the right width of screw, but way too long. Anyway, I decided to give this store a try. I walked in and the person at the counter asked if I needed help. I told him what I was looking for. He directed me to the correct aisle, which end, and which side of the aisle. When I got there, there was already another employee there helping someone else. After he finished with the other customer, he asked if I needed help. I showed him my key fob and went to work to find something that would fit. Eventually, he found one and even screwed it in for me, which was great because I definitely don't have a hex wrench small enough for that screw. In the end, my bill was 99 cents plus tax. What a great deal, and great customer service!

Omg, the nicest staff around. So helpful. I needed a screw because something that I purchased st…read moreMenards was missing a screw so I brought it into Ace and the sales person went and found me the screw and finished putting my item together for me. That is above and beyond. Every time I go to the store I am greeted as I walk in and I am asked what they can help me find. Wow, I just love the size of the place too. You sometimes don't need those big box stores. I highly recommend this place for your hardware needs! You won't be disappointed!

The Woodsmith Store is amazing!!! During the remodeling of our home, we ran into constant hassles…read morefinding the items we needed in the big box stores. We would talk to sales associates who were clueless and would subsequently sell us the wrong item. A case in point was some pie hinges for our new custom kitchen cabinets. When I finally was so frustrated with the home improvement stores, I walked into the Woodsmith Store and they knew immediately what I needed. The staff is friendly, knowledgeable and actually seem to be woodworkers, not just clerks wandering aimlessly. While there I also visited the garden center and was awed by the selection and the knowledge of the staff. I will be back time and time again!!!

Didn't even this place existed until we had to enter a pinewood derby competition. This place will…read morecut your block of wood to the shape you want for free. You don't even have to buy the block from them. The man who did the cut for both kids was awesome. He showed them after the cut how there are now grooves from the cuts they need to sandpaper off. He also showed us the different grades of sandpaper we needed to get it smooth. I love this place. Very helpful, knowledgeable, and friendly staff.

I arrived on a weekend before the store closed at noon, after driving a half hour to get to the…read morestore because the Pella store isn't even open on Saturday. Lights are on, I see someone, they see me and quickly walk to the back, and the doors are locked before their posted closing time.

I enjoy shopping at this store. The employees are very nice and friendly. I would hate so much to…read moresee this location close. It's a local store that needs community support

This True Value store is one of the closest hardware stores to downtown. It's easy to get to off…read moreof Grand or 63rd, but turning around a trailer could be tough in this parking lot. The store is really clean, and there were actually employees walking around being helpful. What I like about these sized stores is that you can find your way around and things are geared more to homeowner type projects instead of contractors or renovations. You want to come here for those smaller projects, or if you need advice on something in your house. I wouldn't come here to buy yards of topsoil or huge piles of lumber. For us, it was in and out in 15 minutes to buy a hose, some seed and fertilizer. Prices were good (be sure to check out their house brand - it was cheaper than the big brands), and I found the selection to be good as well. Oh, and they rent tools if you need them - especially garden stuff (like sod cutters or rototillers)

Great Store! Variety of selection of paint! John has amazing customer service! Prominence is the…read morebest primer and paint in one!

I always deal with John, my salesman is Kevin and between the two they always get me set up with…read morevery affordable price!! They are the only paint store left in DesMoines in my opinion!!!!!

I'm giving this a 3 because the employee who helped us in store was incredibly nice. Would give him…read morea 5 but I'm beyond annoyed with the delivery issues. We were supposed to have appliances delivered today and were told they would call ahead to let us know they'd be here shortly. They were delivering 3 appliances for my house and 1 for my parents (they live up the street) and we gave them my phone number to call ahead. I double checked that was the number they would be calling before leaving the service counter after purchase. Well wouldn't you know today they supposedly made 3 attempts to deliver with no one home (I was one block up the street at my parents and able to return in under a minute as needed.) They called the wrong number (my dad's) and when he called back after missing their ONE call, they never answered and he couldn't leave a VM. Now delivery is going to have to be Saturday interrupting plans we've had all summer if we want them this week (we needed them ASAP.)

I have been trying for three days now to help a friend with a return of a washing machine…read more I am deeply disappointed with the inflexibility of the return policy and the brush-off that we received from customer service, both in person and online. She purchased a washing machine that does not serve her; she is almost 80 years old and has some physical challenges. The machine she purchased is one that she cannot use comfortably. All that we have been asking for is some consideration in returning for a different model. I have been told by Lowe's that my only option is to talk to Samsung, who tells me that my only option is to talk to Lowe's. $400 should not make a difference to either company. It hurts to know that Lowe's, who I have used for years for my contracting business, does not care for anyone over the age of maybe 30 or with physical challenges. The lack of consideration has been frankly appalling and does not reflect any empathy or care for individuals in situations such as this. Looking at market values today, Lowe's is at $268 billion and Samsung at $266 billion. The removal and replacement of a washer for someone unable to use it will not move the financial needle on those numbers, but perhaps caring for your customers would.