In order to make a color decision we ordered 5 quarts of different colors. The person who was at…read morethe desk was disagreeable and argumentative with us; she had no help from her manager at the time. she rushed through it; as a result when we got the paint home it was not right, according to our 20 year veteran Painter Who has painted that color several times in the last five years. Customer service is everything but this store faltered. when I called last night and they gave me the formulation which did not match The quart made last week. ireturned to the store to inquire about the paint and formulation. Not a good experienc. if the store had been more understanding and accommodating in terms of replacing the quart of the incorrect color, I would've been appeased. Instead I was told it was the right color and they went to great lengths to reproduce that fact and educate me. And were snarky about it. It's the last time I'll go to the grimes store.

I just left work tonight and decided I wanted some exterior paint to make my outdoor pots match…read more(and take advantage of this perfect weather). I called this location at 4:45pm and asked how long it might take to get a mat black gallon. The associate told me she could do it in 5 minutes. I said great and due to the Covid-19 she took my card over the phone and helped me add on a brush and applied the current discount pricing. I drove over and called from my parking space. They sat the items outside on the ground and then I got out of my car and loaded it up. AMAZING SERVICE and super fast. I will be back for my next project soon!

THE WORST! This store lacks experience and knowledge of the painting trade and their customer…read moreservice is exceptionally poor. I've been painting homes for nearly 30 years now and had to laugh when the store manager Brittany, tried to tell me how the paint samples Sherwin Williams provides don't really match their actual paint products. We had a situation where paint mixed at the Douglas Ave. store in Des Moines was clearly different than the Sherwin Williams paint sample provided. This led to 4 hours of paint crew time lost applying a bad color mix from this store. After several phone calls and a return trip to give the store an opportunity to offer a remedy; for instance, store credit for the cost of bad paint etc. any remedy at all really, store manager Brittany doubled down on her bad product and service. Naturally paint sales are final for obvious reasons, but when your Douglas Ave Des Moines, IA store jacks up the mix, costs customers and contractors time & money, doing the right thing seems so simple. Best advice don't shop here. You'll get a better deal where the store and its associates care about your project and know how to do their job

Lucy is so polite and so helpful, she went out of her way to assist me in finding the color I…read moreneeded. Her kindness was very much appreciated!

Very knowledgeable staff. Great products. It's my go to place for paint. Recently did a job and…read moreclients had an old deck that needed restained. Removed a deck board and had SW color match old product. The results were amazing, which made my work look seamless!

Came in to look into getting some new paint for our new home. The select was very nice. However…read morethey were a bit more expensive than most other stores. Especially in supplies. They had interior as well as exterior paints in varying levels of grade. The staff was friendly and helpful. Was a bit disappointed that they didn't take used paint for disposal because we found a ton from the previous home owner in our new house. But they gave us directions to the nearest site.

Literally standing outside before closing and it's closed. Busted my booty to get here too! Says…read moreit's open until 5pm on Sat, they lied.

This review is for Mia, the color consultant who works for this store. What an AWESOME service…read more We're going to have our storm door and front door professionally painted, and when the painter came by to give us a quote, he recommended this service, since, I was unsure what colors I wanted? I called the Clive location, and the young man who answered was very helpful and connected me with Mia by phone. We set up a time for her to come to our home. She was on time, super nice and skilled with color - How fun! She asked helpful questions, and both my husband and I feel like she tapped into what we're going for, while saving us a ton of time. There is no cost for the service, yet they ask that you purchase your paint from Sherwin-Williams for the project. I am happy to get our paint here, now. What an effective, productive set up. Thanks, Mia!

Let's paint the town red or purple or gray! The location of this store is great when living in the…read moreSherman Hill neighborhood. I can't say enough about the staff and how helpful they are with advice. The quality of the paint is superb and the color choices are endless. Keep an eye on the deals and you can score better quality paint at lower prices than the big box stores.

Place is a joke, two weeks out on having cans of paint made because it's a hassle to pull the…read moremachine out and I'd have to wait for more orders. Got news for you every other Sherwin-Williams in America will have it ready next day at the latest. It's faster for me to drive to Omaha and back. Get it together!!!

When employees treat customers like they are stupid they shouldn't be employed. Thanks Lowe's for…read moreyour help with my paint match project. You couldn't pay me to shop at Sherwin-Williams. Rude.

From the owner: Your local Sherwin-Williams Paint Store in Altoona, IA, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online. A Spanish-speaking representative is available to assist customers.

I'm giving this a 3 because the employee who helped us in store was incredibly nice. Would give him…read morea 5 but I'm beyond annoyed with the delivery issues. We were supposed to have appliances delivered today and were told they would call ahead to let us know they'd be here shortly. They were delivering 3 appliances for my house and 1 for my parents (they live up the street) and we gave them my phone number to call ahead. I double checked that was the number they would be calling before leaving the service counter after purchase. Well wouldn't you know today they supposedly made 3 attempts to deliver with no one home (I was one block up the street at my parents and able to return in under a minute as needed.) They called the wrong number (my dad's) and when he called back after missing their ONE call, they never answered and he couldn't leave a VM. Now delivery is going to have to be Saturday interrupting plans we've had all summer if we want them this week (we needed them ASAP.)

I have been trying for three days now to help a friend with a return of a washing machine…read more I am deeply disappointed with the inflexibility of the return policy and the brush-off that we received from customer service, both in person and online. She purchased a washing machine that does not serve her; she is almost 80 years old and has some physical challenges. The machine she purchased is one that she cannot use comfortably. All that we have been asking for is some consideration in returning for a different model. I have been told by Lowe's that my only option is to talk to Samsung, who tells me that my only option is to talk to Lowe's. $400 should not make a difference to either company. It hurts to know that Lowe's, who I have used for years for my contracting business, does not care for anyone over the age of maybe 30 or with physical challenges. The lack of consideration has been frankly appalling and does not reflect any empathy or care for individuals in situations such as this. Looking at market values today, Lowe's is at $268 billion and Samsung at $266 billion. The removal and replacement of a washer for someone unable to use it will not move the financial needle on those numbers, but perhaps caring for your customers would.