Experience inside was good, outside in lumberyard was the absolute worst example of assistance or…read morecustomer service, not due to lack of staff, there were 5-6 riding around or sitting on forklifts but chatting amongst themselves, moving to end of building, totally ignoring and then disappearing when waved down. One did pick up some plastic trash, one did move some trash cans from one end of bldg to the other with their forklift, rest did absolutely nothing! All while driving by or side eye watching an order of over 100 lumber products, many heavy, being loaded by the customer.

Stopped at the Menards in Grimes this morning. We needed a new wrench set, socket set, and can of…read morespray foam. I paid for the tools...total was $70. Ok maybe a bit high for small sets of those two types of tools, but, they are good quality, and I want to be able to depend on them. As always, I parked in a handicap spot just outside their "In" door. I knew I could come back out that same door, as I've done it before, and have seen others do it every time I visit a Menards. There's also a shorter walking distance from the handicap parking space to that door, so given the situation with my lower back, it should all make sense, right? Ooooh but no. NOT to a Menards worker this morning . We went through a check out lane to pay, and since the registers are clear at the other end of the store,...and since I parked at the opposite end, i thought I would "kill two birds with one stone" as it were, and return the courtesy mobility scooter and get it plugged back in, and then also exit through the same door we came in. A nice customer (coming in through the gate instead of the turnstile) held the gate for me so I could get the scooter back through it. I thanked him and drove the scooter back over to where it normally sits. Got it plugged in and started walking out. It was at this point we were approached by a lady with a Menards vest on, hair pulled back in a ponytail, who said "Ladies have you paid? Have you gone through a register with those items? We need you to exit through the registers." We both said yes and that we just came back down to this door from the registers. (Again, remember the registers are at the opposite end of the store.) I was about to add that we had parked just outside the "In" door and she interrupted... She says "Can I see your receipts?" We look at each other. shrug, and say "sure". We presented them. She looked them over carefully. Opened (without asking) the Menards bags, which were STILL being held by my spouse, and rummaged around. We had double-bagged the wrench and socket sets because they're heavy and we didn't want the bag to break. She says "Oh. I see. You double-bagged it?" We said "Yes, because they are heavy." She says "hmm. ok, here's your receipt (hands me mine), and here's your receipt (hands my spouse's receipt over.)" She then says (AS she's turning to walk away) "thank you ladies have a nice day". Neither of us responded. Now, aside from the fact that her attitude was a huge problem and needs to be taken care of by management...She *allowed us* the time to roll through the gate with the mobility scooter, get it plugged in, and start walking to the door, and THEN proceeded to accost us on the assumption that we were in the middle of a $70 heist of a 10 piece Masterforce wrench set and 21 piece socket set. She clearly saw me ON the mobility scooter. But either didn't have the ability to put 2 and 2 together and consider that I'm most likely parked in a close by handicap spot...or she just didn't care. I carry with me a copy of my doctor's letter which I submitted to the DOT as proof that I qualify for the handicap placard. Should I have pulled that out and showed her? Or should I be forced to explain to her that the distance from the "Out" door to my parking spot is greater than from the "In" door I came in through and now needed to exit through?!?! That would be absolutely humiliating. But, it's either that, or be made to feel like a common criminal, all because I needed a shorter walking distance to my car, and also wanted to return the mobility scooter to it's designated place and get it plugged in!! Screw you Grimes Iowa Menards. My back and I will not be back anytime soon. Enjoy the Yelp.

I will never again go to Menard's, Home Depot, Lowe's, etc. to buy my paints or stains. The staff…read morehere is extremely attentive, knowledgable and friendly. The prices are comparable to the big stores, but the service is ten times better and there is no long wait in line to have your paints mixed. I took in a sample of woodwork and they matched with a custom stain within minutes. At the big stores, I had to shop from a piece of paper to match as closely as I could. John and his staff took the time to make a custom stain for me and removed all of the guess work. I will always buy my paints and stains at this location. They are the best!

I was just at the garden center and had the most helpful young boys. They went above and beyond and…read moreI want them to be recognized. It is hard to find good help these days and someday I would love if these boys worked at my company.

True to form. I returned a baseboard heater that was faulty…read moreand was met by a young man whose mom obviously made him get a job and he was not happy about it. I mentioned that the item was defective but he just rang up the return, handed me the receipt and said "You're done". If you purchased a defective baseboard heater at Hone Depot, it's probably the one I returned.

One normal key at this ACE Hardware cost 6.99. Shocking! I have gone to many Ace Hardware's…read morearound the state of Iowa and they were half the price. Shame on the employee for not telling me before he cut the key. I wanted to support our local store but why should I care about them when they just rip us off.

I really like Ace. I don't have to worry about being hounded when I go here…read more It has everything that I need in a smaller store. The staff is always friendly. I have gone here on and off for years. The location is right in the heart of Johnston. You can get paint, lawn supplies and everything else that you could need. If I don't need any help then they let me do my thing and I can always find someone if in fact I do need someone.

THE WORST! This store lacks experience and knowledge of the painting trade and their customer…read moreservice is exceptionally poor. I've been painting homes for nearly 30 years now and had to laugh when the store manager Brittany, tried to tell me how the paint samples Sherwin Williams provides don't really match their actual paint products. We had a situation where paint mixed at the Douglas Ave. store in Des Moines was clearly different than the Sherwin Williams paint sample provided. This led to 4 hours of paint crew time lost applying a bad color mix from this store. After several phone calls and a return trip to give the store an opportunity to offer a remedy; for instance, store credit for the cost of bad paint etc. any remedy at all really, store manager Brittany doubled down on her bad product and service. Naturally paint sales are final for obvious reasons, but when your Douglas Ave Des Moines, IA store jacks up the mix, costs customers and contractors time & money, doing the right thing seems so simple. Best advice don't shop here. You'll get a better deal where the store and its associates care about your project and know how to do their job

Lucy is so polite and so helpful, she went out of her way to assist me in finding the color I…read moreneeded. Her kindness was very much appreciated!

Very bad experience having them paint the exterior, horrible quality of work. Had to request the…read morecompany take the 2 man crew off the job and send others. Replacements were slightly better. The level of unprofessionalism was shocking, including the supervisors, even caught the first crew charging their cell phones on my outside outlet, more than once. NEVER AGAIN!

I would NOT recommend CertaPro Painters to anyone. I was highly disappointed…read more I met with the owner to go over what we wanted painted, and he seemed like a nice guy. He told me he personally hires all of his painters, and they are professional guys and know what they are doing. Great! I got a quote for the work, which was a reasonable price, and was told to call the office next week to get a time scheduled. I almost dropped the company because getting a hold of anyone in the office was a NIGHTMARE. I am a teacher and work pretty much straight through from 7:30 until 3:30 pm. I tried several times to call during my lunch, but never got through to who I needed to get through to. When I would call after work, the scheduler was out of the office. We played phone tag several times, with her calling me at 9 am, and me calling back when I got off work to find she was gone. Finally, we were able to connect and we got the work scheduled. They came out, painted, and it was done. When I came home from work, I discovered a TERRIBLE paint job in both of the rooms we had done. In the kitchen, the painter had gotten inch-thick stripes of the ceiling paint on the wall. In the bathroom, the painter had left the spot behind the toilet unpainted because he "couldn't reach it." We hired a company because we knew spots like that would be harder to paint. We thought we were hiring a professional painter, not an amateur. They came back out the next day and fixed it. However, they maintained that they never put the paint on the kitchen wall, and even claimed to have photos proving it was there before they painted the ceiling. We asked to see the photos, and they never did show them to us. They told us they "wanted to make it right" but still maintained that they had not done it in the first place. I had talked to the owner on the phone beforehand so he knew what was going on, and he had been confident that his office manager would get it handled and we would be very happy. This was not the case. Two days after our bathroom was painted, the paint was peeling off the ceiling. We didn't even bother calling them back to fix it. We have washed our hands of this painting company, and I am just spreading the word so that no one else makes the mistake we made.

Clive, IA location: I generally love Menards, and have…read morealways found their staff to be both friendly and helpful. Not this time though. I was there at roughly 11 am on Tuesday, March 15, 2025. the problem involves a man and a woman, both of color and in late 20s or early 30s. This info is given just in case the manager of the garden center would like to start doing his/her job. I was loading 1.5 cu ft bags of soil into my cart when I noticed a skid 30 ft away. I rolled my cart less than 10 feet past the two employees described above who were leaning against shelving casually engaged in conversation. I had passed within just 3-4 feet of them. I started to unload the 4 bags from the cart onto the skid. When I looked up hoping that the guy would offer some help, I saw that he had turned his back to a 74 year old customer who was visibly huffing and puffing as he continued his conversation. That done, I went back to the soil location and added another 2 bags to the skid. After leaving the check-out I approached a managerial-looking woman who said that she was the front of store manager. I told her about it and she walked away and said nothing. So now I went out to my suv and loaded the 6 bags of soil into it. I drove to the outside of the garden center and stopped the car. That same guy was in a different location but within my view again leaning against shelving and casually chatting to someone (I couldn't see if it was the same woman).

This is one giant warehouse where you can find any and everything. During a time of the Pandemic…read morewhen much was out of stock for your household updates -- this place normally had overstocked items. The items in need usually is here all except for enough tile where I had to turn to another store that specialized in just tile. Not to worry, because the door, paint, hardware and other odds and ends were in stock. Ordering online was easy and so was the pickup using your coded sheet sent to you when your order is ready for pickup. I've only had a few hiccups when trying to locate my items, but going to the service desk saved the day. My new Larson Door, with Schlage Hardware and kitchen flush mound light is perfect!

I've been in plenty of Bomgaars and this one is big!! They have almost anything you'd need to…read morecomplete a honey do list you might have going. Plus all kinds of farm stuff. Need to corral those piglets, they have the fencing you'll need. Grimes has been needing this for a long time. A place closer then Home Depot for those little things you need on a Sunday afternoon and really don't want to drive anywhere.

From the owner: Bomgaars is a family-owned and operated retail establishment that serves the needs of farm, ranch,…read moreand suburban customers. Our comprehensive product offerings encompass a wide range of categories, including farm equipment, agricultural supplies, workwear, footwear, hardware, automotive parts, tools, power equipment, lawn and garden equipment, and much more. Serving customers in Grimes, Iowa