Great customer service! They graciously replaced my very old battery while I waited and couldn't…read morehave been more helpful.

I want to give a shout out to Anthony, Karina, and Mike forgetting my car back on the road quickly…read more I have an Audi that I discovered requires some specific programming for the battery management. Typically that requires the dealer involvement. The closest Audi dealer is in Des Moines and not terribly convenient to get to. They went out of their way to help me out, Got my new battery installed, got it programmed and I was on my way. Car is running like a champ! Thank you!!

I feel taken advantage of. I should have done research before I came in. I walked in and was…read moregreeted right away. I asked if they had batteries for my key fob. The employee responded installed they are $21. I had no idea how much one cost. The employee took my fob opened and put a battery in in about 2 min time frame. Then he proceeded to help the older gentleman that was at the counter installing his own batteries, while I am standing there. The older gentleman leaves and the employee rings me up. The employee states "I can save you $10 if you buy a flashlight. Huh? Well we have a special and if you buy the flashlight I can $10 off." I felt I didn't have a choice, so I did. I had no idea the battery was only $5.99.. Then the employee couldn't print a receipt so who knows. Either way I feel really taken advantage of. I could have installed the battery myself. I have been to places like this, where they will just put a battery or part on for free. I will NOT be back.

I was on my way to NE and stopped in Des Moines overnight. The next morning my battery in my key…read morefob was not working. I stopped for breakfast at the corner cafe and this store was in the same strip mall. I explained to the young man my situation and that I had recently changed the battery. With a smile on his face he took my keys and changed the battery for free. Best service ever. Oh and it took him like 2 minutes!

Worst customer service ever the lady that was working today was so rude and not professional at…read moreall. I came in to replace a battery but she said "I don't see a point" I'm sorry did I come in to get your opinion of did I come in to get a brand new battery that I was gunna pay for. And she continued to go back and forth with me saying she didn't see a point that is was this and that. All I wanted was to buy a new battery.

We had the best experience at the Ames OReilly Employee…read moreAustin helped my husband with a task. Every thing we tried he figured it out thanks so much I give you 5

These guys are so helpful and particular mention to EJ and Jerry - awesome guys highly recommend -…read moredid an instructional take out and put in of a new battery for my young son and guys were happy to be on standby. 10 stars

Omg, I went in dreading having to enter the store but to my surprise the experience was beyond…read moreplease. The guy helping me was super helpful and efficient. He helped me get my remote back together and the battery was uber inexpensive. I was in and out within 2 minutes! If you need a new battery I would highly recommend the green guys! Don't do what I did and dread going in because it couldn't have been a better experience! Thanks for the help! The store isn't overly clean or inviting but the service totally makes up for it!

Great Service! Nice people. I was needing a new battery for my car and the man the the front was…read moreable to help me. I didn't know what I needed so he helped me look it up. Good price for a new one, but I went there "Econo". Good price for my old car. Recommend if you need a new battery.

Do not allow your mechanic to install Interstate Batteries model# MR-S1R. It is known to be…read moredefective and you'll spend hundreds of dollars for the shop to figure it out. In July 2022 I took my car in for an early minor tune up as we were moving and finding a honest, reliable mechanic isn't an easy task, especially for a woman. The only issue found was the car needed a new battery. The shop installed Interstate Batteries model# MR-S1R. We moved in Aug 2022. In Dec 2022 my car started having issues of intermittent starting with no interior lights. Upon checking battery connections, the car would start. After several instances, I contacted Interstate Batteries to locate a mechanic to replace the battery. I contacted a local mechanic, told them of my issues and informed them all I wanted was for them to change my battery as it was under warrantee. They went through their list of possible issues and I explained why none of them were the issue. I informed them of the minor tune up in Jul 2022 and how the only work done was changing the battery. The shop told me to bring my car and they would test the battery and change it per the warranty. After sitting at the shop for 2 hour, they informed me they don't know what's wrong with my car. They said they would change the battery and test my car to ensure if was running properly. If there were still issues, then they would need to diagnostic testing on my car. The shop had my car for 48 hours and I thought something was majorly wrong. Turns out they ran the diagnostics on my car before installing a new battery. When they finally changed the battery and all the issues stopped. When I picked up my car I was informed the battery was known to have issues. I was livid because they told me on the phone it wasn't the battery and needed to do diagnostic testing. The shop charged me almost the same amount of money I spent back in July 2022 when the battery was installed. The shop told me they were required by Interstate Batteries to prove the battery was defective. Even though it ended up being the battery, which was replaced under warranty, I ended up paying the mechanic for a known defective product. Upon contacting Interstate Batteries to complain about the warranty process knowing their product was defective. They said they would investigate and reimburse if they thought their product was proven to be defective. Though they did reimburse paying for another battery, it didn't cover the forced cost of their required diagnostic testing. Some scam they have going on to rid hard-working people out of their money. Then I found out the shop could have installed any battery brand. Stay away from Interstate Batteries as they knowingly sell defective products.

This location cannot seem to find accounts that are set up with other locations. Which means I pay…read moreretail instead of using my company discount.

They always have what I need. Staff is very helpful and friendly. I like to go there to get hard…read moreto find batteries

Always great customer service. Doesn't push more expensive products and lends tools to switch out…read morebatteries. I have bought multiple batteries from this location for my cars.

Quick and friendly customer service. Auto parts is like a foreign language to me, so I greatly…read moreappreciated their help.

This is my auto parts store in Ankeny as every time I stop in for something the staff is always on…read morehand and ready to help...this time it was for a K&N air filter and O'Reilly had it in stock and priced compete with the online sites. Forest was extremely helpful and energetic even at 8am. Stop by and check them out even if you just need some fancy floor mats. Open pretty much all day.

I have a sense of empathy when reviewing service establishments such as auto repair shops. I don't…read morebelieve anyone makes appointments at these places with sense of joy or enthusiasm. (If you do, you're a rare bird, and an odd one. Cherish that) I had requested quotes from six area automotive businesses before settling on Burgduff's because it had the best replacement pricing of all of them for a full tire replacement. The man on the phone quoted me both a price for the most economical tires and another brand that may have longer road warranty. They also let me know that, if I wanted to move forward with an additional service I needed, they wouldn't charge me extra labor. (AWESOME). When I brought my van in the next day, the shop looked it over, and informed that I had requested the wrong tire size. This was completely not at the fault of the business; this was all me. That being said, the shop told me not to worry. They would get a same-day order in and still have my vehicle to me that day as promised. (Again - it was 100% my fault this happened, but THEY took the initiative to fix the issue...kudos!) The replacement tires were in by 1:00pm and he got them on and done by 2:00pm. The tires ended up costing more because I needed a larger size but the shop did reassure me that - if I was quoting everyone at the size I emailed - they all were probably going to be higher. He gave me the best price possible (which was still quite fair) and made sure they were of the same quality as the ones I was quoted. Excellent customer service. I HIGHLY recommend this business for your tire replacements. I had used them in the past to get a cheap used tire for a car, but this was my first time get a full set of brand new tires. The service was fantastic. The shop keeper was honest and confident in his work. He also was willing to rush a quick turnaround for a mistake I had made; which is above and beyond in my opinion! The only reason this place is given 4-stars is because the shop itself is kind of a mess and hard to maneuver both inside and out. Additionally, they don't have all the tires available 'in-shop' but - as we can tell - they try to move quickly when a customer needs a size they do not carry.

I was driving home from Des Moines and my tire pressure light came on, on my dashboard. When I…read moretried to inflate my tire, there was a problem with the stem. The tire wasn't taking air. I literally googled the closest tire place and drove straight there, hoping that we'd make it before I lost all tire pressure. I was in tears, somewhere I have no clue about where to go for tire help and no idea what I even needed, aside from needing to get home, plus I had my five year old with me. Unpleasant all around and this random tire place looked terrifying. But I was wrong. Cody, the owner was kind and reassuring. My tire ended up having a bulge and needed to be replaced. He ended up finding me a used tire, snuck me in during a very busy day for him and I was back on the road in an hour for about $60. Did not get murdered. Seriously, I couldn't be more thankful and impressed.