called about recalls on truck. it went to text. no response…read more set up warranty work online. later I called about a tonneau cover install, they again asked to text. asked my question about tonneau. no response two hours later, texted are you there, going to answer my question they called me 30 minutes later. asked the recalls and tonneau cover install, was told they do not do it on weekends. when I arrived, the service mgr said the recall would take an extra 20 minutes, ok I said then walked to parts and asked if a tonneau cover could be installed, was told yes. I said maybe next time. on Sunday I sent an internal complain, no response sent another complaint on Tuesday. as of today I have not heard from Wilson Toyota was considering a Land Cruiser or Sienna for my wife. am thinking not now.

Bought a new Tundra about a year ago and the sales experience was great. Our first routine service…read moreappointment went fine. They even identified that a fog light was out and needed to order the part. All would be covered by warranty. Because we live 70 miles away it took a while to schedule the follow up visit. But, we were able to do so in a couple of weeks. The next service appointment could not have been worse. Check in went fine but I failed to get an estimate of the expected completion time. After two hours I checked to see if it was done. THEY HAD NOT STARTED. And, the fog light replacement is a 4-hour job as the whole bumper must come off. While the time to repair is understandable the lack of communication and the scheduling of an appointment when they did not have capacity to work on it is NOT! Having commitments to be home within 7 hours of leaving, I had to take back the truck and reschedule. The poor service has so far cost me a day of my life and $30 in gas. And, I still have to try again.

I purchased a new car from Toyota of Des Moines. They went above-and-beyond to find the exact…read moreSequoia I wanted. They gave me a good deal on it, had it ready for me exactly when I wanted to pick it up, answered all my questions at the time, and are still available to support me after the purchase. I shopped at three other dealership before contacting this dealership. I can honestly say their customer service is WAY beyond what any other dealership offered, and their price was lower. I'd highly recommend shopping for a car here. And that is from a woman who HATES the entire car buying process.

My wife and I had an outstanding experience with Toyota of Des Moines, and I want to give special…read morerecognition to Steve Henigan. Steve came highly recommended by our friends, Jim and Darcey Widmann, and now we know why. After shopping all over Des Moines for a truck, we encountered dealerships that either patronized us, hassled us, or made us feel like we didn't know what we were talking about. Some even tried to convince us that we couldn't get what we wanted. But when we walked into Toyota of Des Moines, it was a completely different experience. From the moment we were greeted, we felt welcomed and respected. Steve allowed us to choose the vehicle we wanted without any hassle. Every incentive was explained upfront, and the level of transparency was refreshing. What truly set them apart was their willingness to meet our needs on the trade-in. We were told by a Ford dealer (who originally sold us the Bronco) that we could never get the trade-in value we wanted, but Toyota gave us exactly what we asked for--no questions asked. Steve and the entire team at Toyota of Des Moines worked with urgency, respect, and professionalism to finalize the deal in a way that left us completely satisfied. This level of customer care and attention to our needs is what made us feel valued. Toyota of Des Moines embodies what it means to be a true car dealership. We are now proud Toyota brand loyalists and look forward to a lifetime of Toyota ownership, provided the company continues to deliver on its promise of quality in both manufacturing and sales. If you're out there shopping for a vehicle and struggling to find a dealership that truly listens and puts the customer first, look no further than Toyota of Des Moines. Thank you, Steve Henigan, and the entire team--you have earned our loyalty!

Previous review was immediately after the service. The general manager reached out for our…read morefeedback and along with the service manager they decided to credit our service back due to some of the work not being communicated properly. I appreciate the service manager for calling us back and offering the refund based on this confusion and our relationship over the last 15 years. I look forward to us working together again in the future.

They blew my corsairs engine. Service took forever, and the loaner team was rude. Save the trip--go…read moreelsewhere

Friendly and welcoming staff. Good vehicle selection…read more Growing store looking to improve customer satisfaction.

Great experience purchasing a vehicle. The salesman was very knowledgeable and did a great job…read morefinding the vehicle we wanted with all of the feature.

I saw the vehicle I purchased online, but did not call for over a week to see if they still had it…read more To my surprise their website was up to date and the vehicle was still for sale. Since I live in Des Moines I ended up going to see the 06 Durango on a Friday afternoon/evening. I didn't think I would be driving home in my new to me Durango since it was after 4pm and they close at 6! Wayde the salesman was helpful and considerate, while being discreet and honest. In the end I drove home well after 6pm in my new vehicle. I got an excellent price, great financing and a vehicle that I am extremely happy with!

I brought my 2022 Honda Odyssey on June 22 to Honda of Ames for regular maintenance. When I…read morearrived, I met with a Service Advisor and clearly requested an oil change and Service A137, which includes: A: Oil change 1: Tire rotation 3: Transmission fluid replacement 7: Brake fluid replacement Later that day, at approximately 3:25 p.m., I received a text message indicating that additional services were recommended following inspection. When I opened the link, it unexpectedly showed: "All services declined (1 of 1 services declined)." Assuming this could be clarified in person, I went back to the service center. Upon arrival, I was informed that my vehicle was still being serviced and that I needed to wait 10-15 minutes. After about 10 minutes, the Service Advisor presented me with a bill totaling $760.64. Knowing that the transmission service alone costs over $500, I paid the bill at the time without much thinking as I needed to pick up my kids. However, after reviewing the invoice carefully at home, I identified several concerning issues: 1. Unauthorized Add-On Services The invoice includes three additional services that I did not request and that are not part of Service A137: Premium engine oil condition ($50) Engine crankcase cleaning service ($50) Ethanol fuel system corrosion prevention kit ($75) 2. Incomplete Requested Services I do not see evidence that the following requested services were performed: Tire rotation (Code 1) Brake fluid replacement (Code 7) 3. Lack of Authorization Most importantly, I was never given the opportunity to approve or decline the additional recommended services. By the time I received the text message, it appears that decisions had already been made and services had already been initiated without my consent. I am very concerned about how these additional services were authorized and why the requested services were not fully completed. I contacted them on the same day and followed up again the next day. I was transferred to the service manager's voicemail and left a message. [Update] The service manager called me the next day and offered to do the tire rotation and brake fluid replacement free of charge.