Nice waiting area for the service department here. There's even a fireplace for those extra cold…read moredays. Clean. Staff is ok. Family friendly. Lot parking. Prices are good. I got my oil changed and the car washed, but it left a LOT of grime still on my car, so I don't think their wash is worth much(my car was pretty clean to start with&it wouldn't have taken much to actually clean it). So, for the car wash part, it gets a "1". Marcy'sDinerTantrumScale 5/5- NoScreamingKids.

Worst dealership I ever been to. Horrible customer service and very shady dealer tactics.read more

Top body shop in central Iowa. Always great communication and attention to detail. Free loaner car…read moreis a huge bonus. Highly recommend this shop, they've repair multiple cars for our family, both auto body and mechanical

Great company, great team that does outstanding work! If you want to work with a body shop that…read morestands behind their work, this is the one for you. P

My first Yelp review! I'm new to the area, and so had not developed any kind of loyalty or…read morerelationship with an auto repair shop. Ron's fit me in the fastest, and I'm glad I chose them. When I arrived, one of the employees was engaged in conversation with a couple...to me, a green flag that they value their client base and people return. I will be as well. I was sent a report on my car's condition, with incontrovertible proof of my transmission fluid needing replacement. That wasn't what I had come in for, but they quickly earned my confidence. Even more quickly, my car was returned to me- new coolant reservoir and new transmission fluid. In the mean time, they had kept excellent communication. I am now loyal to 'my' auto shop.

My car broke down while I was traveling through Ames on 35 on a Sunday. Ron's not only was able to…read morework on the car first Monday morning but gave me a fair price especially considering the quick appointment and work done. I highly recommend Ron's!

I had extensive work done on my car and I am extremely satisfied with not only the reasonable…read moreprice, but with the people at Groats. They were great to deal with and provided a well explained estimate with pricing before any work was done. Brendan and the whole crew are extremely knowledgeable and competent in diagnosing and resolving problems. I highly recommend this shop and give them a well deserved AAA+++ work done was on A/C system, cooling system and suspension components

They got me in with my son's car quickly with what I thought was a nail in the tire. Alas, the tire…read morehad a prior patch that was starting to fail. They got the replacement (two) right away and I was on my way the next day. The cost of two new tires is what it is ;)

Trickles was great. No problems at all with them, they took off our upper strut spacers plus an…read morealignment for $524. We were quoted $1000 for this job at a competitors and we were told they weren't as familiar with ford trucks either. So we got quality work and a fair price at Trickles. Edit: alignment wasn't done right, no problem, so I called and I'm taking it in right now, will update when it's done

Professionalism, Punctuality, Quality, Value…read more Everyone needs a mechanic who they can trust. A vehicle that stops working correctly at the wrong time is something I never want, particularly when we're taxiing the little ones around. I trust Larry.

I'll be honest. I may be the outlier here, but... I don't…read morelike taking my car to an auto shop. Like any terrible relationship, I have the feeling that if I bring up one, small, issue they will utilize that to open a can of worms and take all my money and then I'll leave. ...Wow. That analogy works really well but hits a little hard. ANYWAY. Eastman's has restored my faith in a healthy relationship. Car-wise. I'm working on the other stuff. I have been to this shop a few times because its location is near my work, but I will continue going there because of their honesty, dedication to service, and customer satisfaction. Every time I have been here they have always been AMAZING at being forthright. In one instance, their technicians looked over my vehicle and Larry (the owner) told me that...although they could do the work, to scout around. It may be more cost effective to go to a shop that specializes in what I had going on. (AMAZING. A place that's honest and will take a customer's well-being over a credit card swipe). Another example is when I went there in the morning and asked if they could look at my battery. I could pick up my car later in the d... NOPE. Larry walked out with me. Looked it over. Grabbed a wrench. And fixed my issue within 5 minutes! When I asked the charge he, clearly joking, said, "I dunno...five bucks...?" (I did give him that $5). When my battery acted up again though, he was still there. He ran tests on it. We couldn't find the problem, and he apologize (which - I think it was a fluke...I haven't had an issue since) but he did recharge it for me. He also didn't actively seek to find other areas of improvement. He said there were more tests he could do but said, those take more time and are more expensive. We should see if this was just a one-off (it was) before going through all of that. His shop has probably saved me 100's of dollars. Honesty. Honesty is huge when building a rapport with customers and retention. Of course, quality technicians and work is required and Eastman's has that as well. I don't know much about cars so I can't really speak on technique. I just know this: When I need something fixed.. They fix it. It doesn't mess up again. (or) Eastman's will give me honest answers, recommend other avenues to resolve a problem (and) Charge fairly or just ask for $5.00.

I moved from California to Ames and needed a place desperately to change my cars oil. I drive a…read morePrius so I wanted to find a place that was also Prius friendly. I was greeted through the microphone and they recommended some great options for my car. As soon as I stepped out of my car and into their lobby, I was offered coffee and some other beverages. They had a clean and well put together lobby unlike any other place I've been. The service was great! Before they wrapped up, they brought me out to do a quick run through and offer a couple of suggestions before leaving. They kept it real with me and offered services that the car genuinely needed. I never felt pressured. I also love the report they send you with recommended services so you can keep track! The free vacuum is a great perk as well! Challenging when a lot of people are using them but worth it. Sometimes some vacuums didn't really work so you just had to figure out which ones worked fine. Took my car there a few months ago when I moved back to California and they did a great job!

Tuesday 5:30 pm I waited 45 minutes for express oil change this place is way to slow don't waste…read moreyour time coming here would give 0 stars if I could

I bought a vehicle from Ames Ford Lincoln and worked with Kavon. He was amazing. The car was clean…read morevery nice and got a great deal. The management staff was also amazing. Got to meet a couple of guys in service and they treated me really well. I enjoyed how they made me feel like family. I would highly recommend them. They're good at what they do, they are fast at any question you may ask they respond in a timely matter.

Previous review was immediately after the service. The general manager reached out for our…read morefeedback and along with the service manager they decided to credit our service back due to some of the work not being communicated properly. I appreciate the service manager for calling us back and offering the refund based on this confusion and our relationship over the last 15 years. I look forward to us working together again in the future.