DO NOT COME TO THIS JIFFY LUBE (ESPECIALLY IF YOU ARE BLACK OR BROWN)…read more
I usually don't write reviews, but this needs to be shared.
On April 4th, I went in for a consultation on my car's starter and ignition because it would not start consistently. I was quoted 125 for the diagnosis and told it was for an hour of work. I agreed to the fee and sat in the waiting room for 25-30 minutes before my car was pulled to the front. I was called up and told my car was not working because of my key (I lost it 9 months ago and have been starting it weirdly, but it has not caused any problems). I was told the starter and the ignition were checked in that short amount of time. Since it was not even close to a full hour of work, I asked if I could speak to the manager for a discount for the half service. About 10 minutes passed, and another employee named James came out and said, "If you do not pay the full fee, we will call the police." After that comment, the manager gave me a discount for the inconvenience, and since my car started after that whole situation, I paid and left.
The next afternoon, my car would not start at all. Since I did not feel comfortable returning to Jiffy Lube for a solution, I called around to some family and other mechanics and ultimately decided it was the starter, even though I was told my starter was fine. Since it would cost around 600 anywhere called, I decided to fix it myself. After about three days of getting the tools and working on the car, I finally changed the starter, and guess what... MY CAR STARTED! So that means the starter was the problem the whole time.
After calling twice to see exactly what the notes were on the diagnosis of my car, I was told there were no notes of the service, but the starter was checked. I then asked for a refund because it was apparent nothing was done to my car the first time I came in. After trying to resolve this internally with the employees, I had to go to corporate after zero communication from JL. I reported this situation to the corporate, and after a week of "investigation", the owner of the Ames JL said, "Repairs were refused by the customer." I call corporate again to reinstate communication between me and the owner. The owner called me today and was highly disrespectful after telling him the entire situation. He told me he could do nothing because he felt JL did their jobs... I was perplexed because there was no indication or note in their system that anything had been done to my car. He is just going off of the words of his workers. While I commend him for sticking by his workers, something shady is obviously going on. A good manager/owner would own up to the misdoings of his staff and rectify the situation. Instead, I was met with disrespect and gaslighting. I was not given a refund, and I was given a halved-assed apology. I thank them for the discount, but if James didn't say that dumb shit, I would have been out 125 dollars. if anyone reads this, I hope you never cross paths with these buck tooth, hilly-billy, backwater ass mechanics. And to JL, this is not over.
