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    True Value

    4.0 (2 reviews)
    ModerateHardware Stores
    Open 8:00 am - 6:00 pm

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    17 years ago

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    11 years ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.4(23 reviews)
    12.9 mi
    $$

    I'm giving this a 3 because the employee who helped us in store was incredibly nice. Would give him…read morea 5 but I'm beyond annoyed with the delivery issues. We were supposed to have appliances delivered today and were told they would call ahead to let us know they'd be here shortly. They were delivering 3 appliances for my house and 1 for my parents (they live up the street) and we gave them my phone number to call ahead. I double checked that was the number they would be calling before leaving the service counter after purchase. Well wouldn't you know today they supposedly made 3 attempts to deliver with no one home (I was one block up the street at my parents and able to return in under a minute as needed.) They called the wrong number (my dad's) and when he called back after missing their ONE call, they never answered and he couldn't leave a VM. Now delivery is going to have to be Saturday interrupting plans we've had all summer if we want them this week (we needed them ASAP.)

    I have been trying for three days now to help a friend with a return of a washing machine…read more I am deeply disappointed with the inflexibility of the return policy and the brush-off that we received from customer service, both in person and online. She purchased a washing machine that does not serve her; she is almost 80 years old and has some physical challenges. The machine she purchased is one that she cannot use comfortably. All that we have been asking for is some consideration in returning for a different model. I have been told by Lowe's that my only option is to talk to Samsung, who tells me that my only option is to talk to Lowe's. $400 should not make a difference to either company. It hurts to know that Lowe's, who I have used for years for my contracting business, does not care for anyone over the age of maybe 30 or with physical challenges. The lack of consideration has been frankly appalling and does not reflect any empathy or care for individuals in situations such as this. Looking at market values today, Lowe's is at $268 billion and Samsung at $266 billion. The removal and replacement of a washer for someone unable to use it will not move the financial needle on those numbers, but perhaps caring for your customers would.

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    Lowe's Home Improvement
    Lowe's Home Improvement
    Lowe's Home Improvement

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    Waukee Hardware & Rent-It Center

    Waukee Hardware & Rent-It Center

    5.0(5 reviews)
    42.5 mi

    A terrific store, filled with knowledge, great customer service, a superb inventory, and one of the…read moresweetest cats ever! Serving Waukee from the space since the 1870s, this place has equipment rentals, paint, home needs, hardware, tools, and it is uncluttered! Every brand name represented. Located in Waukee's Triangle District, and it is a special visit. Owner Geoff is such a good guy, exudes professionalism and awareness after 30+ years at the store. He has morphed the store into a current venue, handling today's needs. Impressive guy who cares about his customers. But it's Andie the Cat who rules the premises! A cuddly cat who boosts throughout the store, so sweet, and loves to be petted!

    I always enjoy shopping here. I love to support local. I was sad today as the cat is usually in…read morethe window and was not in the window. The staff here is sooooo friendly. I am always greeted as I walk in the door. Today, I went for a screw and nut. I needed it for my holder for my bike. The woman working greeted me as I walked in. She took me back to the right area and even picked them out for me. I forgot they had a minimum ($1) to use a credit card. I had no money with me besides my credit card. They offered me to come back and pay, I was afraid i would forget. I shopped instead. I knew I probably needed more items. When I checked out, the woman asked me if I was going to put the phone holder on my bike now. I said yes, so she followed me out with a screw driver. The screw was too short, so she went in and got a bigger one for me. You don't get service like this anymore.

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    Waukee Hardware & Rent-It Center
    Waukee Hardware & Rent-It Center
    Waukee Hardware & Rent-It Center

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    Breeding’s Ace Hardware  - Store signage

    Breeding’s Ace Hardware

    5.0(2 reviews)
    61.9 mi

    Remember the old motto: "Ace is the place .......", well this is THE place for local pieces and…read moreparts. (Don't let the name on the building confuse you, they are now affiliated with True Value but it is still locally owned and operated.) I've been here several times for pieces and parts for various projects, and they have had my parts on hand. They are conveniently located off the 169/92. They have ample parking with easy access. Their staff has been very helpful. On a recent visit, we were in for some items that we ran short of, and, of course they had enough for us to finish. BUT, more importantly, we had an unusual design that we wanted to implement. I wasn't too sure if the right pieces and parts existed to implement our design. Surprisingly their staff got the visual quickly and was helpful in thinking outside of the box for searching for a solution. This rarely happens in the big box stores! It was very refreshing to talk with a staff that actually has worked on projects. We'll be back!

    I love our local True Value store! The employees here are the most helpful people you can find -…read morethey are always willing to lend a helping hand, answer questions, give advice and they never judge or treat me different because of my gender. Once I brought an empty tank for my grill down to get refilled. I stopped in the store first to pick up a couple of things and pay for the tank, but a worker had already spotted the tank in the back of my truck and filled it up for me before I even asked - now, that's service! They have a nice lumber yard and a small repair shop for tools. The greenhouse always has a nice supply of flowers and veggies and trees in the spring and summer seasons. There is also a plentiful supply of items that can be rented - from chairs/tents to tillers and other machinery.

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    Breeding’s Ace Hardware

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    True Value - hardware - Updated May 2026

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