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    Furniture Mart

    5.0 (1 review)
    Open 10:00 am - 8:00 pm

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    6 months ago

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    Midwest Mattress

    Midwest Mattress

    4.3
    (6 reviews)
    0.2 mi

    Absolutely-lovely mattress store. Didn't feel particularly pressured, but I felt like a valued…read morecustomer - like they actually wanted me to be satisfied with any product that I purchased from them. While I (hopefully!), don't need another mattress anytime soon, this would be the place I'd return to. PROS: -Shopkeepers don't work on commission, and that becomes insanely obvious when you step into the store. Whereas we had someone on our tail constantly and trying to upsell us and offer better deals ("well, I can take $200 off that price right now!") when we went to another mattress store, we got lovely peace and quiet here. The sales associate welcomed us and pointed us in the right direction when we came in. Then he went back to his post and allowed us to look around with supervision. He occasionally came and checked in and asked if we were finding everything okay, but we had the ability to lay on and test the mattresses in peace without feeling rushed. -Associate was also pretty knowledgeable. He didn't seem to have too many specific details about things, but he was very familiar with the mattresses and how they compared. He also had very detailed information about all of their programs/buying process. -Nobody tried to sell us anything we didn't need. They were happy to explain the differences between the more-expensive and less-expensive options, but it never felt like we were being shoved towards the more-expensive one. He seemed to want us to be satisfied with our purchase - whatever it was. -They offer a 1-year happiness guarantee. If you find that it's not a good fit for you within one year, they'll take it back (minus a $50 surcharge fee) and give you full credit for the mattress. That's LEAGUES above other programs in town (which was 30 days and 100 days at other stores). -They have some coil-designed mattresses, some hybrid designs, and some pure memory foam designs. Mattresses range from $300-ish to $3,000-ish. There's a simple pricing structure laid out on every mattress with the breakdown of prices - how much for each size option of that type with various foundations or other options. No guessing or feeling uncomfortable continually asking a sales associate. Nothing seems marked up or unreasonably priced. -They also sell sleep accessories like sheets, memory foam pillows, and mattress protectors. -Mattress was delivered next-day with absolutely no problem for free in Ames. Evening of purchase, we received a call giving us a 3-hour window for the next day. Mattress was delivered in that window during the next day. CONS: -Relatively limited selection of brands (mostly Restonic), and they don't have the ability to special order any other brands.

    I had trouble getting the mattress we ordered 2 weeks ago, but after Mike called me and explained…read morethe situation, we reached a better conclusion. I am grateful someone took the time to figure this out with us, and we like the product. We are looking forward to better sleep! Thanks, Mike.

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    Midwest Mattress
    Storefront
    Storefront
    Midwest Mattress

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    Bob's Discount Furniture and Mattress Store

    Bob's Discount Furniture and Mattress Store

    2.3
    (23 reviews)
    33.0 mi
    Offers payment plans
    Established in 1991

    They make an inferior product and their customer service is atrocious . We bought a $3500 couch and…read morewe've had it for less than 6 months and for 2 1/2 of those months the electronic mechanism on at least one part of the couch has been broken. The couch was delivered with a broken selectronic headrest on the chaise. It took the company a week to replace it. Within a month the armless recliner mechanism broke. We bought the warranty Unfortunately they are only able to come out Monday through Friday 8:00 to 4:00. Which is when my husband and I work so they could not fix it. We tried to return it but they told us it was outside the 30 days and wouldn't let us return it . We also asked for a refund for our warranty since we can never use it because we work during normal business hours and we were told we had to contact a different company for that .They agreed to exchange it but brought the wrong piece. So one month later ( having a recliner stuck out open in the middle of our living room) we finally got a working armless recliner. Then 3 months later the armless recliner broke again and we went through the exact same problem and it wasn't replaced for a month because first they tried to send out a service person when we weren't home, then sent out the wrong thing before delivering the right piece. I have spent so much time on the phone and chat with this company and I can honestly say it is one of the worst companies and customer services I have ever experienced in my life. The only good part of the company is the delivery guys who I tried to give credit to but come to find out they are third party and don't even work for Bob's. I will never buy anything from this company and will try to stop anybody I know from buying anything from this company.

    (JASON MELTON) I AM Begging you DO NOT BUY FROM HERE…read more I was called a liar and the Manager got Aggressive and disrespectful and ended the convo before it started because he knew he was in the wrong This is the most unprofessional rude and disrespectful store ever they do not meet customers expectations or their own they lie about their policy just so you can buy a couch they told me that my old couch would be took out, and they would bring the new couch and fix it up etc None of this happened. The MANAGER told us this!! And the worker said 3 other clients on the past week said the same thing that they are misinforming customers they ended up leaving the couch and not fixing anything this is not worth it Reviews don't lie or ratings listen and save yourself some time pls. Edit: You will be followed around and basically stalked and almost forced to buy anything the manager followed us and the salesman around everywhere it was very uncomfortable and unpleasant

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    Bob's Discount Furniture and Mattress Store
    Bob's Discount Furniture and Mattress Store
    Bob's Discount Furniture and Mattress Store

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    Furniture Mart - furniture - Updated August 2026

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