I've been with AT&T since 2005. Generally, I haven't had any issues with their service (especially…read morebecause I have Sprint-when-it-was-Sprint-before-it-was-acquired-by-TMobile PTSD, but that's a story for another day). I went to THREE different AT&T stories in the DFW area, and the service and attitudes at all three stores was awful. ME: I can't make or receive calls. THEM: Ok, let's see. THEM: Yep, you can't make calls. THEM: Replaces SIM card. ME: Umm, I still can't make or receive calls. THEM: ***shrugs*** WHAT? THAT'S IT? I was thisclose to dropping AT&T and going to Verizon, but I was in a different timezone, so I figured I'd try ONE MORE TIME. I went in the store and there was plenty of entertainment in the parking lot. Alpharetta PD was wrangling up some people who were, let's just say, distributing some illegal products. Despite all the entertainment in the parking lot, the gentlemen in this store were attentive, helpful, and figured out what was wrong with my phone. (*Side note, if you have an unlocked phone or do a lot of BYOD moves on your account because you lose/break phones all the time, beware...) Jorge was especially helpful in looking at my phone and trying quite a few troubleshooting steps, and eventually determined what the issue was with my phone. Too bad I had to travel over 800 plus miles to get the issue resolved, but oh well. I'm happy now that I have a working phone. AT&T - Jorge saved you a customer. Make sure to give him a raise.

I arrived at this store with my gf and waited patiently for our turn around 45 minutes. We have…read moregotten a lot of stares from the workers but they did not come up to ask if we needed assistance (why else would we be here). One co workers friend came in and got helped right away while we were here 30 minutes prior. This store employees do have an IQ of 12. I don't know who hires these employees but my baby brother could work here and possibly be better than any employee here. This is a very sad place with very minimal help. I don't understand how we could be invisible, we are very tall individuals. They might as well hire me as a worker and I would turn this place around.

Best Buy has often been a stop for us when we need something electronic…read more They recently re-arranged the home theater to provide show rooms for speakers and projectors, quite nice actually and yes, not cheap but it seems to be decent qualities. Bravo to the designers, very nice new set up. You'll still be one of my first choice to go.

Delivery: The 2 men were nice & worked efficiently. We spent $2500 on a washer and dryer. We paid…read moreto have delivered and to have old machines removed and yet they charged us to switch how doors opened. INEXCUSABLE!

Cracked screen IPad 8th gen…read more Hunter's customer service was great. However i just took the device home and the touch screen is super glitchy and doesn't work. It's really bad! Will update this review if they re-attempt to fix their mistake. Hunter was able to diagnose the problem and fix the IPad. Amazing customer service and highly recommend.

Quality repairs. I am happy with the service received and recommended this business. I would use…read moreCellairis again.

I am forever grateful for these fellas who put so much time and effort into recovering my data…read moreafter water damage. I thought it was all gone for good. They were patient and walked me through everything. I cannot say enough good things about them although I hope I never have to go back!!

I came in to get my laptop looked at. The service was friendly and fast. They quote you a fair…read moreestimate and the time it will take for whatever your issue is. I needed an estimate for a broken power connector on my laptop. The clerk said it would be x amount because the part would have to be ordered. They fix a myriad of electronics so before buying something new take your device here for a free estimate to see if you need to replace it.

EJ was great to work with and a very nice person as well. Price exactly as quoted and service…read morewas quick and done well. He made every effort to ensure a smooth process. I will go back and will be recommending to anyone who asks. Not sure about the negative reviews. Not at all my experience.

Fantastic service. Quick and efficient. Tarik was able to…read morefix both my IPhone 7+ and IPad mini within a day. Highly recommend this store.

Elizabeth handled our move from Verizon to T-mobile with patience, knowledge, and genuine care for…read moreus as customers. From answering questions to mapping out different plans, she made the process efficient and easy for us. Halfway through the process she told us she was in training! Looks like this location found a keeper. Go see elizabeth, you wont regret it!

AVOID like the plague! NOT WORTH whatever short-term deal or promotion they're offering!! I was…read morenear the edge of cellular service area (be sure to check coverage map first!) so our calls would get dropped at home or the call quality was abysmal. We decided to switch carriers and T-Mobile made it near IMPOSSIBLE for me to SWITCH TO ANOTHER CELL SERVICE (to Xfinity). I literally spent at least 10 hours trying to get the IMEI transfer passcode. Trying to find a competent phone representative to get the transfer code inconceivably difficult. I'm sure making it this much of a PITA to leave is intentional. Just fill call centers with reps largely overseas, poorly trained, sometimes unable to speak English (not bashing them, wish I was bilingual) to increase the FRUSTRATION of switching in hopes you'll give up and stay with T-Mobile. At one point a rep told me there was NO WAY for me to prove I'm the account holder so COULDN'T assist me. You just cannot make crazy things like these up!! So, I was told to go to a local T-Mobile store and show my driver's license. ONCE THERE, the store employees told me ONLY way to get the transfer code WAS TO CALL THEM. Call rep says go to store; store tells me I need to call. Seriously??!! ---- THE WAY OUT! --- The retail store had a HUGE floor to ceiling window at least 50-feet wide with a public sidewalk near a at eye-level. We have a right to peacefully PROTEST on public property (with few exceptions). I told the store manager I was going to BE ON THAT SIDEWALK this weekend along with some teenagers (cheap labor) with signs stating T-Mobile's service was horrible, go ANYWHERE ELSE for cell service, etc. They gave me the transfer PIN within 5 minutes!!

I have been a loyal customer since the Sprint/Nextel days back in the 90's, but after what I've…read moreexperienced recently, I can honestly say I am furious with T‑Mobile's service. Last month, they double charged me for my payment. Instead of fixing their mistake, today they threatened to cut off my service. Just yesterday, I went into a T‑Mobile store where I was told my balance was zero. Less than 24 hours later, they demanded another payment. This is unacceptable. After decades of loyalty, I should not be treated this way. The incompetence, the lack of accountability, and the stress they've caused me are beyond frustrating. I want it to be clear: I would never recommend T‑Mobile to anyone. Their billing practices are unreliable, their customer service is dismissive, and their actions have left me angry and upset. If you value honesty, consistency, and respect as a customer, look elsewhere. T‑Mobile has lost my trust completely.

Typical attitude and service you'd expect from a young manager with neck tattoos. I can't wait…read moreuntil they get replaced by AI. Go to any other T-Mobile, just not this one.

Very nice staff. Pretty fast, very reasonable prices. Replaced my iPhone screen for just $60!…read more One small point: store needs a good cleaning. Trash on floor, food on waiting-area tables. But fair work for a good price!

Quick service and reasonable prices! I will definitely be back if necessary! Everyone is very…read morehelpful!

I have had the absolute worst time with Xfinitys customer service. I'm the 25 years I have worked…read moreat and lead contact centers I have never seen something so awful. To top it off, it took me a full year to get a new router when I upgraded. When I finally got it they failed to sent a shipping label and I was unable to explain this to the chat service or customer care. If it didn't route you to the correct destination then it just hung up on you. Needless to say I had found out through word of mouth, not Xfinity that you could return the router to a store. So I stopped by the Alpharetta office and spoke with an agent named Eddie and talk about night and day. Eddie was polite, listed to me rant about the awful experience I had with the customer care line, returned my router and did it all with a smile and the utmost professionalism I would expect from the Contact Center. You need to give this agent Eddie a BIG raise as I'm sure he hears this all day. You also need to promote him and teach your contact center how to do business the correct way. Thank you again Eddie and the owner of this Xfinity store as you guys are the reason I will continue to do business with Xfinity!

streaming services are terrible. I am not able to access streaming through the xfinity app.read more