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Veranda Cafe

4.0 (1 review)
Closed • Closed
Updated 2 months ago

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6 years ago

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Whataburger

Whataburger

(26 reviews)

$

Quick and friendly service at drive through- got my order right and great tasting chicken sandwich…read morecombo. Highly recommend!

Fo4 the first time in living here in Marshall for 11 years I had a SLIGHT glitch with my food order…read morewhere there was barely any fried peppers and onions on my chicken fajita. They not only replaced it but they offered 2 & a drink. I just wanted 1, but took the drink. The mod was Landon & he was extremely polite & made sure I was well taken care of & was satisfied with the everything & Tina, who personally handled the whole thing, was sweet and very friendly with a wonderful energy about her who, in my observation, was upbeat & extremely helpful & friendly with all of the other customers despite being the only one at register, knocking those orders out quickly and was kinda like a helicopter parent making sure the preps were being done fast. No rudeness to her coworkers either, just got things done & they were a well oiled machine. This store isn't always perfect ( who is) but the service is never terrible. People forget that this isn't McDonald's where the meat and everything is precooked and waiting in slot pans, reheated a little bit and 1/2 ass slapped together. This food is fresh cooked & everything is done WHEN YOU ORDER IT. It's worth the wait. Shout out to Tina, Landon & the rest of the Victory Drive crew in Marshall Texas!! Sorry this is so long, but as much as people nit pick on the bad, I feel that I should make a deal about something small that was s big deal to me. I mean, we all need to sit back & look for, & appreciate, more of the good things that happen in our days. These people honestly do try alot, so forgive them for not being perfect. Ive seen Tine take flack in the oast & seen her look hurt by customer's words & attitudes, but she keeps smiling & being sweet, even if her eyes look like she wants to cry. These are kids & this is probably their first job, so try and cut them some slack folks.

Whataburger

Whataburger

(57 reviews)

$

This will be the last time ordering at the chain I used to love. Firstly, I needed to use the…read morerestroom, I had to wait for the employee that was using it to smoke marijuana. The place was so smoky and smelly it would explain why my order was so bad. I got a whataburger classic burger and when I bit into it, all I could taste was mustard and ketchup. I lifted the bun and there was a pool of each and more condiments than meat. When I took it back in and asked the manager if that was normal she wouldn't answer and would only offer to remake it. So I ordered that one plain and added the condiments myself but the burger still didn't taste like I remember when visiting Texas. So sad to see them go so far downhill. A week later we had an rv camper pull in next to us and say the same quality issues with the whataburger in Sugarland. They two said that was their last visit.

The team member was not well versed on the menu yet and no staff member was near to help she had to…read morecall out her questions so others could yell out answers. Given she wasn't well versed she didn't add anything as combo meals and charged everything individually. The food took about 30 mins for 2 burgers and a 3 piece tender with fries. So overall the service was very slow. When they brought the food and the tray of condiments over they only had one ketchup on it vs the traditional full tray of options. The burgers were still cold and the buns were stale/hard. I will say the gravy for chicken strips was flavorful and very hot! Overall not the experience we wanted to have. Prices are a little higher than your typical food chain but the portions are larger. The restaurant is large and we found good seating. They also have high chairs available. The floors were very slippery!

Veranda Cafe - cafeteria - Updated May 2026

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