My wife, son and I visited the Shady Glade Café on February 27, 2016. When we arrived we were the only ones in the restaurant. The waitress came over to take our drink orders and my son who is 33, asked if they gave free refills. She said yes, so we ordered our drinks. He always drinks a lot, that's why he likes free refills. I like free refills too, who doesn't? We started looking over the menus and when she came back to take our food order he had finished his first glass of soda. He asked for a refill. She took our orders and then got him a refill. I might add that from that point on she never came back to our table to see if we needed anything. While we were waiting for our food, I think it was the owner that came around to say hello, and asked if she could get us anything? My son asked for another refill. She took his cup and came back with a refill in a bigger cup and said here, I brought you a bigger cup. Our food arrived and we started eating. Towards the end of our meal I thought I would go up to the counter to get my drink refilled, because our waitress gave such poor service and never came back to our table. My son said, here fill mine up too. I gave the waitress our cups for refills. She started refilling his cup and the owner comes out of the kitchen, points to his cup and says, that's going to be $1.99. She looks at me and says, I know what he's doing. I said, what is he doing? Your waitress said in the beginning that you give free refills. She says to me, that's the kind of thing that will put people out of business. She pointed at the syrup containers and said that one of those costs her $95.00. I reminded her that the waitress told us before we ordered that the restaurant gives free refills. She didn't say anything about a limit. I told her that I've gone to a lot of restaurants in my lifetime and no one has ever said that to me. She said "REALLY"? I said, your waitress should have told us that there was a limit when we originally asked. She agreed and said, yes she should have. So, scold your waitress not me! I didn't want to cause any trouble so I said, give me the check and I'm not paying $1.99. People, "BEWARE OF THIS WOMAN" when you go to this restaurant in Uncertain TX. This woman was rude, inhospitable, and certainly has no business experience in my view to assess any questionable situation. I'm thinking she is under a lot of stress due to thin profit margins and says they give free refills without really standing behind that policy. I was very disappointed and if this happens to you, I'm sure you will be too. We will be back, but not to the "Shady Glade Cafe". "Such An Uncertain Experience"
Ron read more