Excellent install of a large glass and steel island vent hood. They came prepared to adjust HVAC ducts, add structural enforcement, vent to roof, and tie in electrical. No need for any additional contractors needed. They also had 4 people to lift and attach. Great experience. Highly recommend. read more

Vent Craft - Vent hood install - Appliances Near Me - Carrollton, Texas

I echo the previous reviewer, Brian C. . What a terrible experience! I rarely leave reviews, but in the public interest, I am leaving this detailed review. Proceed at your own risk! They will over charge and under deliver. They are a bait and switch bunch. I requested a quote and a very nice gentleman named Camilo scheduled an appointment and came to my house. He is evidently their front man. He prepared a bid and after negotiation, we agreed to proceed. He did excellent work but was "not able to complete the transition" from the range hood to the 8 inch roof vent. He said that "another team" would complete the transition between the range hood to the roof vent. A few days later, the office called me to say they needed another $150 for the transition "to complete the work". I was led to believe that this extra charge was required because the transition would be fabricated by another company, namely Ventahood. I was pressed by Tricia in the office to agreed to the "extra charge" to complete the job. Our firm understanding was that the original bid had already included this transition. We were puzzled and uncomfortable now with them. The project then headed downhill quickly. A different crew arrived a few days later unannounced , with no prior appointment, phone call or text, and said "they would finish the job". Instead of delivering for installation the promised Ventahood transition, they had fabricated their own jake leg transition . It was not a professional job. We watched as the crew leader did no work, leaving it to someone else who was unqualified. He instead was on the phone, IN OUR KITCHEN, with his office discussing other projects with customer issues. He was obviously trying to get help as to how to cover their tracks. Several days later, due to the poor design of the transition piece and a sloppy installation, the vent transition was leaking badly. We called the credit card company and suspended payment. I called and requested a followup. The next appointment was two weeks later. When this THIRD team arrived, yet AGAIN unannounced , they applied a few strips of tape to cover the leak. REALLY??? The aforementioned crew chief rang the doorbell but did not even have the guts to come in my house. It seemed he was too busy outside yet again handling more customer complaints. My wife is extremely upset as the vent does not draw any better and we have shelled out over $500. I called Nick the owner, and discussed in detail the problems. He requested photos. I sent him photos immediately and suggested two resolutions. Refund my $150 upcharge for a non existent Ventahood or deliver a professional vent transition. He called me back and left a voice message that he would NOT remedy the situation. Instead he stated that he wanted to show up at our house and remove his jake leg vent transition. Again, REALLY??? We promptly called the credit card company and again, disputed the $150 upcharge. Citibank immediately credited our account for the $150, NO QUESTIONS ASKED. These guys must have a really bad track record to get that kind of immediate response from Citibank. Proceed at your own risk. You will be not dealt with in a professional manner. They will over charge and under deliver. Bait and switch. read more

Great service great equipment timely. It works perfectly. The people are wonderful. All I gotta say.

We had Vent Craft do a big island hood, vented and installed it. They did a awesome job. They did it on time, their guys were great and most of all their price was great! I would highly recommend them! read more

I used Vent Craft a couple of years ago. I would not recommend them. First the technician was late...par for course...secondly the parts/material they have at their disposal are limited. However, the worst part is...after 2 years of being okay...the roof is now leaking where one of the vents they placed was done incorrectly. Two others were correct, but this one was not...and with all the rain...it finally gave way and created a leak. It has caused interior drywall damage. I have not had my roofer out since, but he brought me on the roof and it is clearly done wrong compared to the others. If you do choose to use them, be prepared for an expensive install, with basic parts, little regard for your home as it stands and their install quality when it comes to the shingles being on top of the flange and not the vent laying on top of them. Here are two images attached. One was done correctly, the other was not. read more

Vent Craft - This one is not leaking and is okay - Appliances Near Me - Carrollton, Texas

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My experience with Vent Craft was one of the worst I have ever had with a company. I do not normally write a lot of reviews but this experience was so bad that I feel compelled to warn others. We signed a contract with them for some work regarding a vent hood for a new range we were putting in. They could not finish the first day they came out because contractors we were also working with could not make it to our home do their part because of the ice storm that occurred in the area. At any rate, within 12 hours after Vent Craft left, we received three phone calls from them, primarily from Nick and Michelle, who I believe may be husband and wife and owners of the company. All of the phone calls were requesting payment for the work that had been done that day and all with a sense of urgency. The one message from Michelle even said that if we were not happy with the work Vent Craft had done that they would come and "undo" the work previously done. I thought all of this sounded desperate and inflammatory, especially since payment was supposed to be received after the job was complete and given the fact they were scheduled to come back out 4 days later to complete the job. At this point I called Vent Craft and talked to Michelle. I explained to her my concerns, that the job was not complete and that her message she left was uncalled for, as we had not indicated at all we were dissatisfied with any aspect of the job. I also told her my wife had returned one of the calls and she implied I was lying, saying she had not received a call from her (turns out my wife left the message with Nick, who evidently did not tell Michelle). After I paused for a moment Michelle, asked "Are you finished?" She then proceeded to gripe me out. I told her that I was a small business owner and that this was not the way to treat a customer. I went ahead and reluctantly agreed to pay her for the job done to that point and gave her a credit card number over the phone. A day or two later, my wife calls Vent Craft to firm up the time they are going to be back out to finish the job. Nick proceeds to gripe my wife out, telling her they have taken us off the schedule because I questioned whether I should be paying them before the job was complete. When my wife asked if he was going to communicate that to us, he simply said "No." His verbal abuse got so bad that my wife hung up on him. The only good news is that we got another vendor to finish the job for less that one half what Vent Craft was going to charge us. I would caution anyone considering using them to think twice. They may do a good job on the actual work, even though I am not even sure about that, but the rudeness and verbal abuse you may have to put up with if you disagree with them about anything is not worth it. read more

We had this company install a Vent Hood a few years ago and they did a fantastic job. However, we noticed an inordinate amount of hot or cold air and noise coming from the unit so I contacted the company. Mr. Myers was cordial and understood that we needed a part the installers may have missed. A few days later they came and installed the part for no charge. Very pleased. read more

I have utilized this company several times in my personal homes and as a real estate agent I have recommended them dozens of times over the past decade. They came out to install a new vent hood over our range. All seemed to go well until after the temperatures dropped a bit and I noticed a very cold draft in the kitchen. I determined it was cold air free flowing from the newly installed vent hood. I made several calls to the company asking if Mr. Myers the tech could come out and investigate. I was told each time that there was a service fee for all service calls. When I explained my situation the women would simply repeat herself. I asked for a supervisor/manager to call me. At the same time I was calling, texting and leaving voicemails for the tech. None were ever returned. This week I hired another company to come investigate the cold air source. Upon removing the vent it was discovered that the dampner doors had been removed. We know they were removed as they come installed as a part of the vent direct from the factory. Now I understand why the tech failed to respond to all my attempts to speak to him. read more

Referred to Vent Craft through an independent Air Conditioning guy. He mentioned that my load on my AC was high due to the heat generated in my attic, and recommended me to Vent Craft. After call at 4pm in the evening, the owner and technician were onsite by 10:30 the next day, gave me an estimate and began work right then and there. Good service, very personable, and would refer them. read more

Was referred to them by Colony Heating and Air to install a garage heat extractor. There were a couple of communication delays but ultimately coordinated the time and day with Rick Myers. He and his crew showed up about 45 minutes early (automatic plus in my book) and got to work. The finished installation took about 2.5 hours and looks very clean. Hope my garage isn't a steaming sauna this summer. read more

I was referred to vent craft from my custom home builder (because they installed the hood) when the blower motor on my range hood went out. Called numerous times and never got a returned phone call. Finally got in touch with Mr. Myers a tech because he happened to answer the phone. He came out a couple days later and Sid he would put a parts list together and call me that afternoon. That was three weeks ago and I cannot get a return phone call from Mr Myers cell phone or from the office. When you ask for a service manager, there is never one available. Very disappointed in this company and their non response. read more

Eric and Trini were sent to repair an under cooktop vent going to the outside. They were very professional, knowledgeable, hardworking and nice men. THe job was done well and cleaned up perfectly. read more