I never thought that appliance repair would be so rewarding. But, with "planned obsolescence"…read moremaking newer appliances fail sooner and sooner throughout time, I wanted to give it a shot. I had TWO appliances go out - a non-smart, "old school", plain jane GE fridge, and a Whirlpool washing machine that we love. The fridge and freezer had suddenly stopped remaining cold enough for safe food storage. Serge had the fridge back up with a new defrost heater element module, and it has been going steady for weeks, now. I suspect we may get another 12 years out of this beast. Remarkably, the ice maker is also working like new, again. I guess when that element is going out, it affects much in the whole unit, with the way they circulate the air in these things. Serge explained this very well to me and I appreciate that transfer of knowledge more than anything else. The washer required a new control board and pump. This is in the garage, and Serge was able to determine that rats may have gotten in at some point, doing their chewing thang, and the wires shorted, blowing the pump, eventually blowing the controller. We have since been fostering some feral cats, and rats have been a rare sight, now. Happy to have it repaired. The entire time, I felt in-the-loop. Everything was explained in perfect detail for my level of understanding. Serge took time to hop on his phone and seek alternatives to offer me choices in paths to take. Honest communication at every step. Poor Vera. No one mentions Vera. VERA ROCKS! She was in a happy mood for every call. She took time to go between Serge and myself, if she was unsure about an answer. She never made anything up when she did not know the answer. I always felt in good hands dealing with Vera. Both of these people are good, honest, hard-working people and I hope you will consider Lucid Appliance Repair the next time you are faced with a failing "loved one", instead of buying deeper into the overly capitalist chain of breaking/buying/breaking/buying. Serge is the appliance doctor (and Vera the nurse) that you need.

I needed a repairman for my 25 year old Whirlpool refrigerator. It was running out of control and…read morefreezing up in both sections. I looked for the first one I could find with 5 stars on Yelp, and found Lucid Appliance Repair. I called them first thing in the morning, Maria was super friendly on the phone, and she scheduled a technician for that afternoon. Serge called me back, set a time, and showed up on schedule. He said it's probably the fan that needs cleaning, and remarked that my refrigerator is super reliable, so it is worth repairing. After a quick inspection, he reported that the thermocouple in the mechanical temperature control was old and needed replacing. Sure enough, it was clogged with water and ice. So he cleaned it up and got the refrigerator working until he could get a new thermocouple. Serge called again the next morning, reported that he had the new part, came over, and installed it. It worked fine and has been ever since. "It will last another 20 years," he said. I should live that long! I paid with credit card. Five Stars to Serge and Lucid Appliance Repair.

John was great and very professional. He fixed the refrigerator in a timely manner, and the cost…read morewas very reasonable. I would recommend them 10 out of 10 times.

Response time was quick, they were confident in their skills in repair, professional and…read morepersonable. They communicated well throughout the process. Would definitely recommend!

Rauf repaired my elderly Mom's dishwasher and he was professional and priced well. My mom is 94…read moreand she really appreciated how kind Rauf was with her and her issues with lack of hearing. Great service!

Needed the fridge looked at, wasn't sure how fast anyone could come out. Someone showed up the same…read moreday. Got it sorted, paid what was quoted. No surprises on the bill, which was nice.

We had them out for an upright freezer not holding freezing temps well and the tech cleared out…read moresome ice from the drainage area. It worked fine for a couple of months. However, we later found out FROM ANOTHER REPAIR COMPANY that there was also ice formed BEHIND a panel that Appliance Rescue Service didn't even check. We later had Appliance Rescue Service come look at a dishwasher problem, and was quoted almost $500 to fix it. OTHER REPAIR COMPANY is going to fix it for $225. So while we initially liked Appliance Rescue Service, we come to find out they are less than thorough in their assessment, and also overpriced. We do NOT recommend them.

Appliance Rescue Service is on top of their game. They got back to me quickly after my request for…read moreservice, had someone scheduled for two days out, and Billy was there on time, very polite, extremely knowledgable and was able to quickly diagnose the problem with our ice maker. This required a part which he said could take around a week, but they had the part in 2 days and he was scheduled to install the part the next day. While here I asked him a question about my dishwasher and in a few minutes he had that figured out and replaced a bad part that was in the truck. Absolutely great service. Thank you!

Michael does fantastic work. We had a frig that stopped cooling and a leaking dishwasher that he…read morefixed in two visits, for a grand total of about $200, quite a pleasant surprise versus what could have been. I highly recommend using him for all of your appliance repair work.

Very responsive and nice to work with. He showed up on time and described what he was doing. I…read morerecommend their services.

Robin did an amazing job. He diagnosed both our washer and dryer quickly and efficiently. I would…read moredefinitely recommend.

Immediate response!! Robin was great. Took his time and was very professional. The job was a little…read moremore difficult than he thought, but he did it and we are so happy we chose Lux Appliance Care!

Don't recommend. They don't disclose the diagnostic $ if they can't fix the appliance. Really nice…read moreguy was here for 10 minutes to see the board is fried and unable to be replaced. Charged $173.

The technician walked in looked at the error code on the display and told us we need a new pump…read more He did not even open up the unit to diagnose or check if the drain pipe was clogged. There was no troubleshooting done. We already knew what the error code meant and didn't need someone to come in to tell us that. Waste of money. Don't use this place even though they are the authorized service company for Bosch.

We have used AAR many times over the years. Jimmy Chavarria, who came out today, was another…read moreprofessional and quality technician. We will continue using AAR because all of their technician, like Jimmy, have been reliable, honest, and give great advice.

My Samsung fridge was cold and totally quiet. Action Appliance said they could send someone…read moreexpert in my particular brand named Brian for a miniumum $139 [plus tax] just for checking (even if he did nothing else). Brian came by 4 hours later. He took a few continuity and voltage readings and told me it was a 50% chance it was the controller board and 50% chance it was the compressor, and that a controller board would cost $700 to $800. I told him I would rather just buy a new refrigerator. He collected his fee and left. I proceeded to order a new controller board that I found online for $89 plus tax and shipping, assuming I could install it myself. I have not received the controller board, so I don't know whether my foray into refrigerator repair has been a total boondoggle or not. I will buy a new fridge if I have to.

I've used A Guaranteed twice this year, and both experiences were awesome. Bill's service was too…read moregreat in fact, I'm confident this is the only company I will need to call for my appliance repairs. The first time was this summer in July. My dryer tumbled, but didn't have any warm air coming out so the clothes wouldn't dry. The second time, my front loader washer flooded after a wash and stopped rotating. Both times, Bill came out and fixed both problems is less than an hour and a half! Super impressed with his efficiency. When I called for my washer, he was able to work me in and fit me in the same day only hours after I contacted him. Bill was professional and very neat during the repair. He had all the parts he needed on hand for the repair and even though no one wants to spend money on repairs, I feel the price was very reasonable and gladly paid for the headache he saved me if I had used a subpar company or tried to figure it out on my own. If you're looking for someone for appliance repair, you won't be disappointed with the service from A Guaranteed Home Appliance.

Bill did a great job. He was thorough and honest. We had a small and hard to find leak in our…read moredryer and he was able to find it and solve our problem.

My dishwasher broke and I was able to schedule a service with this company. I was very impressed…read moreand happy with how fast the results were given with me. I believe it was within 24 hours! Very time efficient. As well as the customer service while I had a concern. The customer service agent Savannah provided great care, highly recommend as it is a company that cares for their customers!

Unethical pricing, poor communication, and misleading repair practices…read more I was charged over $700 for a refrigerator repair that failed almost immediately. The company later tried to charge another $1,100 -- including a 115% markup on a part that wasn't even defective. An independent, factory-authorized technician confirmed that my refrigerator is working fine and that the original diagnosis (claiming four failed parts at once) was completely implausible. They also refuse to include part numbers or details in quotes unless you specifically demand them -- a clear lack of transparency that misleads customers. I've opened a dispute with my bank and reported this to KitchenAid and the Texas Attorney General's Office. Be very cautious before doing business with this company.