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    Veloce Valuations

    5.0 (1 review)
    Closed • 8:00 am - 6:00 pm

    Services - Veloce Valuations

    Car inspectors

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    8 years ago

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    Bay Service Automotive - MYSELF

    Bay Service Automotive

    (20 reviews)

    I find Dan and Shannon to be so knowledgeable and patient and possess superior Customer Service. I…read moream grateful to have them as a resource for my 2011 car and for them to always be flexible. They take my car after hours. They've worked on it in emergencies when I had it towed there without any warning they advise me and again they are trustworthy and fair and yesterday their kindness absolutely blew me away that they didn't even charge me for checking out why my check engine light was on, and they advised me on what to do in the meantime before I panicked about the expense of a catalytic converter. They are just a treasure

    Bay Auto has consistently done excellent mechanical work on my vehicle, and I have trusted them…read morewith major repairs in the past. The quality of their workmanship has never been the issue. My issue arose around a timing belt appointment that I believed was scheduled for Wednesday of that week. When I arrived, I was told it was scheduled for the following Wednesday. Whether this was a misunderstanding or miscommunication, the result was that I had already arranged and paid for a rental car based on the date I believed was confirmed and was unable to recover that cost. When I explained the financial inconvenience this caused and asked if there was any way they could help offset the cost or offer some consideration, I was met with very little empathy or flexibility. I asked whether they could meet me halfway on the rental expense or offer any discount on the repair as the final cost of this event would be around $3000 ($1000 for both rentals), and was told they would check with the other owner, but I never received a follow-up. That customer service experience is what led me to write my original review. Since posting, the owner has called, emailed, and texted me repeatedly into the evening hours expressing how upset they were about the review and stating that video evidence shows the appointment date was said as "next Wednesday." Bay Auto does very good repair work, but this experience and the follow-up communication have led me to seek another repair shop moving forward.

    Veloce Valuations - appraisalservices - Updated September 2026

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