I'd have gotten my Fiat if they had what I wanted back in 2013...
Fast forward to lost keys in 2016.
You must appear in person to order keys to assure rightful ordering (safety, nice).
The key making guy is an independent contractor and comes "when he is inspired", but he does COME BACK quickly :)
Getting a service appt to program the key after it's made was fast and efficient! Their staff KNOWS A LOT and maybe could use some help answering phones, even just to put people on hold.
The key programming appt was easily rushed into their schedule, they checked my fluids and aligned my tires (see GOODYEAR in Capitola review for more about the tires) and I was in and out in the precise amount of time they told me over the phone. The lounge is nice with free wifi, snacks, and a very nice guy services the soda machine (not a Fiat Seaside employee :)
The experience gave me confidence about returning for service on my beloved Fiat. THANK YOU!
UPDATE: April of 2018 ESC LIGHT ON
Handbook that came with my car was actually very helpful getting my car out of PARK with a screwdriver (without causing damage).
Julian was up front when I arrived very upset as the car BEEPED from Santa Cruz to Seaside. I was a spontaneous late booking. Diagnosis of problem was prompt. Correcting the issue (mass of loose wiring in bumper) took longer.
It was a rather lengthy wait for the car, but well worth it to have the car in the best possible hands.
Julian, the Assistant Office Manager, is very communicative with worried car owners and clearly works well with the mechanics, making for clear communication to ensure confidence and satisfaction for every customer. But they made me feel like my car repair MATTERED and that is refreshing.
The issue was resolved for a very reasonable fee. I didn't have plans for my tax return yet anyway. Ha!
I STILL recommend this Car Service Repair connected to the Dealer of same if your Fiat needs service. read more